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Troubleshooting

Fault

Cause and troubleshooting

The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.

Note:

Where possible, mix large and small items in

the drum. Different sized items of laundry distribute
themselves better during the spin cycle.

▶

Start the

Στύψιμο

programme.

Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.

▶

Redistribute the laundry in the drum.

Note:

Where possible, mix large and small items in

the drum. Different sized items of laundry distribute
themselves better during the spin cycle.

▶

Start the

Στύψιμο

programme.

Detergent residue on
the damp washing.

Detergents may contain water-insoluble substances
that deposit on the laundry.

▶

Start the

Ξέβγαλμα

programme.

Detergent residue on
the dry laundry.

Detergents may contain water-insoluble substances
that deposit on the laundry.

▶

Brush out the laundry after washing and drying.

HomeConnect is not
working correctly.

Different causes are possible.

▶

Go to www.home-connect.com.

No connection to the
home network.

Wi-Fi is switched off.

▶

→

"Activating Wi-Fi on the appliance", Page 34

Wi-Fi is activated but a connection to your home net-
work cannot be established.

Ensure that the home network is available.

Reconnect the appliance to the home network.
→

"Connecting the appliance to a WLAN home net-

work (Wi-Fi) with WPS function", Page 32

→

"Connecting the appliance to a WLAN home net-

work (Wi-Fi) without WPS function", Page 33

Water is leaking out at
the water inlet hose.

Water inlet hose is not correctly/securely connected.

Connect the water supply hose correctly. Connect-
ing the water inlet hose

Tighten the screw connection.

Water is leaking out at
the water outlet hose.

The water outlet hose is damaged.

▶

Replace the damaged water outlet hose.

Water outlet hose is not connected correctly.

▶

Connect the water outlet hose correctly. Water out-
let connection types

Содержание WAL28RH1GR

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAL28RH1GR en User manual and installation instructions ...

Страница 2: ...https digitalguide bsh group com mat no 9001689405 ...

Страница 3: ...g the appliance to the electricity supply 17 5 Familiarising yourself with your appliance 18 5 1 Appliance 18 5 2 Detergent drawer 19 5 3 Control panel 19 5 4 Operating logic 19 6 Before using for the first time 20 6 1 Starting an empty washing cycle 20 7 Display 21 8 Buttons 23 9 Programmes 25 10 Accessories 29 11 Laundry 29 11 1 Preparing the laundry 29 12 Detergents and care products 29 13 Basi...

Страница 4: ...gs 34 15 7 Remote start 35 15 8 Data protection 35 16 Basic settings 35 17 Cleaning and servicing 36 17 1 Cleaning the drum 36 17 2 Cleaning the detergent drawer 36 17 3 Cleaning the drain pump 37 18 Troubleshooting 40 18 1 Emergency release 49 19 Transportation storage and disposal 49 19 1 Removing the appliance 49 19 2 Inserting the transit bolts 49 19 3 Using the appliance again 49 19 4 Disposi...

Страница 5: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Страница 6: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Страница 7: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Страница 8: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Страница 9: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Страница 10: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Страница 11: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Страница 12: ...he dosage recom mendation from the detergent manufacturer Reduce the washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laund...

Страница 13: ...e Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 29 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the first wash cycle The delivery consists of the following Washing ma...

Страница 14: ...th 60 cm Against a wall Do not trap the hoses between the wall and the appliance ATTENTION Residual water may freeze Freezing residual water may damage the appli ance and frozen hoses may burst Do not install the appliance out doors or in areas where there is a risk of frost 4 4 Removing the transit bolts The appliance is secured for trans portation using transit bolts on the rear of the appliance...

Страница 15: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Страница 16: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 29 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 29 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Страница 17: ...ing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 52 2 Check the mains plug is inserted properly ...

Страница 18: ...rview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 37 2 Door 3 Detergent drawer Page 19 4 Control panel Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Страница 19: ...r prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes 2 Programme selector Page 30 3 Buttons Page 23 and dis play Page 21 5 4 Operating logic ATTENTION Pressing on the display with force may cause damage Do not apply heavy pressure on the display Do not press...

Страница 20: ...or 4 Pull out the detergent drawer 5 Pour approx 1 litre of tap water into compartment II 6 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 7 Push in the detergent drawer 8 Press Start Pause to start the programme a The d...

Страница 21: ...tional rinse Additional rinse cycles are activated Buttons Page 24 Energy consump tion Energy consumption for the selected pro gramme Low energy consumption High energy consumption Water consump tion Water consumption for the selected pro gramme Low water consumption High water consumption End signal Basic setting Button signal Basic setting Display brightness Basic setting Reminder to clean the d...

Страница 22: ... The programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is exten ded Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unlocked and can be opened Tap No water pressure...

Страница 23: ...justed to suit the type of stain Ready in Up to 24 hours Set the programme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed Note Use the buttons to set the set ting values 90 Temper ature 90 C Adjust the temperature in C 1400 Spin Speed 1400 rpm Adjust the spin speed or deactivate the spin cycle If is sele...

Страница 24: ...ivate Deactivate Activate or deactivate Silent Wash e g for washing during the night The audible signal at the end of pro gramme is deactivated and the final spin speed is reduced Easy Iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that i...

Страница 25: ...her The washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature canno...

Страница 26: ... items very gently with long pauses Use a detergent that is suitable for wool Programme setting Max 40 C Max 800 rpm 2 0 Ξέβγαλμα Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Στύψιμο Άντληση Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm Αντιαλλεργικό AllergyPlus Wa...

Страница 27: ...etergent that is suitable for sports items Do not use fabric softener Tip Use the Συνθετικά programme to wash heavily soiled laundry Programme setting Max 40 C Max 800 rpm 2 0 Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Καθαρισμός κάδου Drum Clean C...

Страница 28: ...n or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate Speed The maximum load is re duced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 4 0 1 Speed activated ...

Страница 29: ...ion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together or use a laundry bag Tie together longer drawstrings and tie cords with solid end pieces in hoods or trousers Remove curtain hooks and lead strips or use a mesh laundry bag Use a mesh laundry bag for small items of laundry such as children s socks Some stubborn or dried in stains can be removed by ...

Страница 30: ...programme selector and set the required programme Programmes Page 25 2 If necessary adjust the pro gramme settings Page 30 13 3 Adjusting the pro gramme settings Requirement A programme has been set Setting a programme Page 30 Adjust the programme settings Buttons Page 23 Observe the information about op erating logic Note The programme settings are not saved permanently for the pro gramme 13 4 Sa...

Страница 31: ... out it is possible to add laundry 2 Open the appliance door 3 Add or remove laundry 4 Close the appliance door 5 Press 13 9 Cancelling the pro gramme 1 Press 2 Open the appliance door The appliance door remains locked for safety reasons if the temperature and water levels are high If the temperature is high start the Ξέβγαλμα programme If the water level is high start the Στύψιμο programme or se ...

Страница 32: ...ry You can find information about this at www home connect com Connecting the appliance to a WLAN home network Wi Fi with WPS function Page 32 Connecting the appliance to a WLAN home network Wi Fi without WPS function Page 33 The Home Connect app guides you through the entire login process Fol low the instructions in the Home Con nect app to configure the settings Tips Please consult the documents...

Страница 33: ...our router does not have a WPS function you can connect the appli ance to your WLAN home network Wi Fi manually Requirements Wi Fi is activated on the router The Wi Fi basic setting is activated on the appliance Activating Wi Fi on the appli ance Page 34 The appliance receives signals from the WLAN home network Wi Fi at its installation location The Home Connect app is installed on your mobile dev...

Страница 34: ...r appliance is displayed in the Home Connect app carry out the last steps in the Home Connect app a If the display shows con the appli ance is connected to the Home Connect app 15 4 Activating Wi Fi on the appliance Note When Wi Fi is activated the en ergy consumption increases in com parison to the values specified in the consumption value table 1 Press and hold for approx 3 seconds 2 Set the pro...

Страница 35: ... data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit the following types of data to the Home Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module t...

Страница 36: ...nd a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open and leave the detergent drawer to dry Run the Καθαρισμός κάδου pro gramme without laundry and using all purpose washing powder 17 2 Cleaning the detergent drawer ...

Страница 37: ...he drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Страница 38: ... to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 37 1 Since water may remain in the drain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Ensure that the impeller in the drain pump can rotate ...

Страница 39: ...e the service flap 2 1 Before the next wash To prevent unused detergent from flowing straight into the outlet in the next wash run the Άντληση pro gramme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Page 25 ...

Страница 40: ...any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 37 The water outlet hose is connected too high Install the water outlet hose at a maxi...

Страница 41: ...un authorised voltage under usage No remedial action possible Note If the power supply is stable the programme continues to run as normal Voltage under usage may cause extension of a pro gramme No remedial action possible Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor...

Страница 42: ...it is operating The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker is faulty Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Press Door is not closed 1 Close the d...

Страница 43: ...ain pump is blocked Cleaning the drain pump Page 37 is activated Continue the programme by selecting Στύψιμο or Άντληση and pressing The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment...

Страница 44: ...n imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum...

Страница 45: ...nt sized items of laundry distribute themselves better during the spin cycle Start the Στύψιμο programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has inter...

Страница 46: ...f fabric Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and do not dose above this The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is selected The next time you run...

Страница 47: ...osit on the laundry Brush out the laundry after washing and drying HomeConnect is not working correctly Different causes are possible Go to www home connect com No connection to the home network Wi Fi is switched off Activating Wi Fi on the appliance Page 34 Wi Fi is activated but a connection to your home net work cannot be established 1 Ensure that the home network is available 2 Reconnect the a...

Страница 48: ...oting Odours have formed in the appliance Humidity and detergent residue may promote the formation of bacteria Cleaning the drum Page 36 If you are not using the appliance leave the door and detergent drawer open so that residual water can evaporate ...

Страница 49: ... Removing the appliance Note More detailed instructions for use can be found on www bosch home com or by scanning the QR code on the title page of this user manual 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 37 6 Detach the hoses 19 2 Inserting the transit bolts Secure the applia...

Страница 50: ...roughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Страница 51: ...Customer Service en 51 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Страница 52: ... 00 Βαμβακερά 4 0 C 10 0 3 15 1 200 88 0 43 1400 48 00 Βαμβακερά 6 0 C 10 0 3 15 1 450 88 0 55 1400 48 00 Συνθετικά 40 C 4 0 2 29 0 770 62 0 42 1200 30 00 Γρήγορο Ανάμεικτα 40 C 4 0 1 00 0 620 42 0 41 1400 52 00 Μάλλινα 30 C 2 0 0 40 0 250 48 0 26 800 25 00 1 Due to the influence of water pressure hardness and inlet temperature am bient temperature type amount and soiling of laundry detergent used...

Страница 53: ...efore the slash in the product number E Nr on the rating plate Al ternatively you can also find the model identifier in the first line of the EU energy label 23 Declaration of Con formity Robert Bosch Hausgeräte GmbH hereby declares that the appliance with Home Connect functionality con forms to the basic requirements and other relevant provisions of Directive 2014 53 EU A detailed RED Declaration...

Страница 54: ...of Conformity 54 BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Страница 55: ......

Страница 56: ...ooking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001611480 9001611480 011004 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY w...

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