en
After-sales service
26
4
After-sales service
Af
ter
-s
al
es
ser
vi
ce
If you cannot rectify a fault yourself
(Faults and what to do about
them
~
Page 24
), please contact our
after-sales service.
~
Cover page
We will always find an appropriate
solution in order to avoid unnecessary
visits by engineers.
Please give the after-sales service the
product number (E-Nr.) and the
production number (FD) of the
appliance.
You can find this information
(*depending on the model):
On the inside of the washing machine
door*/in the opened service flap* and
on the rear of the appliance.
Trust the expertise of the
manufacturer.
Contact us for assistance. By doing so,
you will ensure that the repairs are
carried out by trained service personnel
using genuine spare parts.
YES
appears on the dis-
play in reload mode.
The washing machine door is unlocked. It is possible to add laundry.
If you cannot correct a fault yourself (after switching off/on) or a repair is required:
■
Turn the programme selector to
Off
. Appliance is switched off.
■
Unplug the mains plug from the socket.
■
Turn off the water tap and call the after-sales service.
Faults
Cause/remedial action
Product number
Production
number
(1U
)'
