Bosch SMV6ZCX19E Скачать руководство пользователя страница 46 | Manualshive

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Troubleshooting

46

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

▶

Repairs to the appliance should only be carried out by trained specialist
staff.

▶

Only use genuine spare parts when repairing the appliance.

▶

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Error code / Fault display / Signal

Fault

Cause

Troubleshooting

E:21-30 will light up altern-
ately.

Intake opening of Zeolith
container is covered by
items of tableware.

▶

Re-arrange the tableware in the ap-
pliance so the "Intake opening of
the Zeolith container "

is no longer obstructed.

E:20-60 lights up alternately. Appliance has detected cal-

cified heating element.

1.

Descale the appliance.

2.

Operate the appliance with the wa-
ter softening system.

1

E:30-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:31-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:34-00 will light up altern-
ately.

Water is continuously run-
ning into the appliance.

1.

Turn off the water tap.

2.

Call "Customer Service"

E:32-00 will light up altern-
ately or indicator for water
supply lights up.

Supply hose is kinked.

▶

Install the supply hose without
kinks.

Water tap is turned off.

▶

Turn on the water tap.

Water tap is jammed or
furred up.

▶

Turn on the water tap.
The flow rate must be at least 10 l/
min when the water supply is open.

1

Depending on the appliance specifications

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Содержание SMV6ZCX19E

Страница 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMV6ZCX19E en User manual ...

Страница 2: ... functions 21 Features 22 Top basket 22 Bottom basket 23 Cutlery drawer 23 Etagere 24 Folding prongs 24 Extra Clean Zone 24 Basket heights 25 Before using for the first time 26 Performing the initial configura tion 26 Water softening system 26 Overview of water hardness set tings 26 Setting the water softening sys tem 27 Special salt 27 Switching off the water softening system 28 Regeneration of t...

Страница 3: ...stem 43 Cleaning spray arms 44 Troubleshooting 46 Error code Fault display Sig nal 46 Washing results 48 Home Connect problem 55 Information on display panel 55 Malfunctions 55 Mechanical damage 56 Noise 57 Clean wastewater pump 58 Transportation storage and disposal 58 Removing the appliance 58 Protect appliance from frost 59 Transporting the appliance 59 Disposing of old appliance 59 Customer Se...

Страница 4: ...appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dren...

Страница 5: ...ord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in wa...

Страница 6: ...ly with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly ca...

Страница 7: ...ash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ...

Страница 8: ... by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep pack...

Страница 9: ...door and cabinet doors underneath Keep an eye on children when opening and closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain r...

Страница 10: ...l damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water pres sure in the water supply system is min 50 kPa 0 5 bar and...

Страница 11: ... energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dishwasher is stored in the mineral and heat energy is released The heat energy is blown out into the interior of the dishwasher with dry air This speeds up and im proves drying Zeolith drying therefore saves a great d...

Страница 12: ...ection To ensure proper operation connect the appliance to the power and water supply correctly Observe the spe cified criteria and the installation in structions Scope of supply After unpacking all parts check for any damage in transit and complete ness of the delivery If you have any complaints contact the dealer who sold you the appli ance or our Customer Service Note The appliance has been tes...

Страница 13: ... doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consult the instal...

Страница 14: ...en Installation and connection 14 The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Страница 15: ... your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 2 1 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 60 The data you need for Customer Service Page 59 1 Depending on the appliance specifications ...

Страница 16: ...er Page 23 9 EmotionLight Interior lighting of the appliance Overview of basic settings Page 37 10 Cutlery shelf1 Cutlery shelf Page 24 11 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 44 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith dryi...

Страница 17: ...ing basic settings Page 39 4 Timer programming and setting but tons Setting timer programming Page 35 Changing basic settings Page 39 5 Remote Start Remote Start Page 40 6 Programme buttons and additional functions Programmes Page 19 Additional functions Page 21 7 Start button Starting the programme Page 35 8 WLAN display Home Connect Page 39 9 Water supply display Display for water supply 10 Door...

Страница 18: ...en Familiarising yourself with your appliance 18 13 button If you press for approx 3 seconds you can open the basic settings Changing basic settings Page 39 1 Depending on the appliance specifications ...

Страница 19: ...ch as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Dry All Additional functions Pa...

Страница 20: ... functions Page 21 Glass 40 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics glasses and stemware in the stemware basket Level of soiling Removing lightly adher ing fresh food remnants Particularly gentle Pre Rinse Cleaning 40 C Intermediate rinse Final rinse 50 C Dry ExtraDry IntensiveZone SpeedPerfect Additional functions Page 21 Express 60 Tableware Cleaning mixed ...

Страница 21: ...button for the relevant additional function Additional functions Page 21 5 Press for 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the additional function are saved Tip To reset the programme either use the Home Connect app or reset your appliance back to the factory settings Overview of basic settings Page 37 Intelligent Optimise the progr...

Страница 22: ...e extended Especially suitable for drying plastic parts There is a slight in crease in energy con sumption and the run time is extended Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance Top basket Arrange cups glasses and small items of tableware in the top basket You can adj...

Страница 23: ...he levers a The basket clicks into position 6 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown Cutlery drawer Arrange cutlery in the cutlery drawer Arrange cutlery with the points and sharp edges downwards ...

Страница 24: ... bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion Extra Clean Zone Use the Extra Clean Zone in the top basket to clean soiled tableware thor oughly e g muesli bowls Selecting Extra Clean Zone Note Consumption will i...

Страница 25: ...e Extra Clean Zone up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the Extra Clean Zone in the top basket and lock in place Check that the mounts are in the correct position a The Extra Clean Zone audibly clicks into position 6 Push in the top basket Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery drawer Level Top basket Bottom ba...

Страница 26: ...e recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 37 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tableware as well as the washing tank and parts of the appliance may become blocked To ensure good dishwashing results you can...

Страница 27: ...refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The consumption of special salt depends on the water hardness The higher the water hard ness the greater the consumption of special salt ATTENTION Detergent may damage the water softening system Only fill the dispenser of the wa ter softening system with special dishwasher salt Special s...

Страница 28: ...for 3 seconds a The water softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening system In order to obtain fault free function of the water softening system the appli ance performs regeneration of the water softening system at regular in tervals Regeneration of the water softening system takes place before the end of the main rinse cycle ...

Страница 29: ...e the amount of rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the display shows the value set at the factory r 05 4 Press or repeatedly until the right amount of rinse aid has been set A low setting adds less rinse aid during the wash cycle and re duces streaking on tableware A higher setting adds more rinse...

Страница 30: ...ammes Page 19 tabs sometimes do not dissolve entirely and leave residues of detergent This may im pair the cleaning effect Detergent Description Powder deter gent Powder detergent is re commended for shorter Programmes Page 19 The dosage can be adjus ted to the level of soiling Liquid detergent Liquid detergent works faster and is recommen ded for shorter Pro grammes Page 19 without PreRinse Somet...

Страница 31: ... taining chlorine Chlorine residue on table ware may present a risk to health Information on detergents Follow the instructions on detergents in everyday use Detergents marked as organic or ecological environmentally friendly generally contain lower levels of active agents or com pletely dispense with certain sub stances The cleaning effect may be restricted here Set the rinse aid and the water so...

Страница 32: ... detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets can dissolve evenly do not place any other objects in the tablet collecting tray Tip If you use powder detergent and ...

Страница 33: ...in the dishwasher with alu minium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the programme has ended take glass ware and cutlery out of...

Страница 34: ...ARNING Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean...

Страница 35: ...ime preselection Tip To deactivate timer program ming press or repeatedly until 00h 00m appears in the dis play Starting the programme Press a The programme has ended when the display shows 00h 00m Notes If you want to add more tableware while the appliance is running do not use the tablet collecting tray as a handle for the top basket You might touch the partially dissolved tablet You can only ch...

Страница 36: ...door a All displays light up a As soon as the displays are off the display shows 00h 01m and the residual water is pumped out a The programme is cancelled and ends after approx 1 minute Switching off appliance 1 Please note the information on Safe use Page 10 2 Press Tip If you press during the wash cycle the programme currently run ning will be interrupted When you switch the appliance back on th...

Страница 37: ...witch the rinse aid system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 12 Extra Dry d 00 1 d 00 d 01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d 01 or off d 00 Hot water A 00 1 A...

Страница 38: ...relating to timer programming the programme or the time remaining If the base panel is pulled forwards or if the appliance is installed at eye level with the cabinet front fitted flush the display is not visible Level S 00 switches TimeLight off Start programme SP 01 1 SP 00 SP 01 Set a default programme for when the appliance is switched on With the setting SP 00 the last programme selected is se...

Страница 39: ...vice with the Home Connect app Home Connect Page 39 Factory setting rE Start with Y ES Confirm with Restore changed settings to the fact ory settings The settings for initial start up must be configured 1 Factory setting may vary according to model Changing basic settings 1 Open the appliance door 2 Press 3 To open the basic settings press for 3 seconds a The display shows H xx a The display shows...

Страница 40: ...mobile device 2 Start the app and set up access for Home Connect The Home Connect app guides you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements Home Connect app is installed on your mobile device Wi Fi on the router is activated The appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Hom...

Страница 41: ...ect com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about available software updates Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit...

Страница 42: ...ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limescale can cause your appli ance to malfunction To avoid such faults and reduce odours we recom mend cleaning your ...

Страница 43: ...not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers Activate the Extra Clean Zone Page 24 function 1 Remove any coarse soiling in the interior with a damp cloth 2 Clean...

Страница 44: ...m of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spra...

Страница 45: ... Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Страница 46: ...p pliance so the Intake opening of the Zeolith container Page 15 is no longer obstructed E 20 60 lights up alternately Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 59 E 31 00 will light ...

Страница 47: ...witch the appliance on E 92 40 will light up altern ately Filters are soiled or blocked Clean the filters Cleaning filters Page 43 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewa...

Страница 48: ...g of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 59 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 29 2 Set the amount of rinse aid to be dispensed Sett...

Страница 49: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Страница 50: ... intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 12 Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not se...

Страница 51: ...substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 30 Clean the appliance mechanically White coating is deposited in the appliance interior 1 Set the water softening system cor rectly In most cases you will need to in crease the setting 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the specia...

Страница 52: ...chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 12 Coloured coatings blue yel low brown that are difficult or impossible to remove are present inside the appliance or on stainless steel table ware The formation of films is due to substances contained in vegetabl...

Страница 53: ...aned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Adjust the sensitivity of the sensors Sensors Page 12 Removable streaks are present on glasses glass ware with a metallic appear ance and cutlery Amount of rinse aid to be dispensed is set too high Set the rinse aid system to a lower ...

Страница 54: ... also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap of the special salt dispenser on tight Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was not rinsed out Check that the spray arm...

Страница 55: ...etect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse aid 1 Add Rinse aid Page 29 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 29 Refill indicator for rinse aid does not ...

Страница 56: ...he programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing against inner door and pre venting appliance door from being closed securely Check whether the rear panel of the appliance is being pressed in by a socket or hose holder that has not been remo...

Страница 57: ...allation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light ...

Страница 58: ...d remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find...

Страница 59: ...y recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in ...

Страница 60: ...r the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A...

Страница 61: ... be made avail able to you on request Please send your request to oss request bshg com or BSH Hausger äte GmbH Carl Wery Str 34 81739 Munich Germany Subject OSSREQUEST The cost of performing your request will be charged to you This offer is valid for three years from the date of purchase or at least as long as we offer support and spare parts for the respective appliance Declaration of Conformity ...

Страница 62: ...of Conformity 62 BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For indoor use only AL BA MD ME MK RS UK UA 5 GHz WLAN Wi Fi For indoor use only ...

Страница 63: ......

Страница 64: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001627230 9001627230 010910 650 A5 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMAN...

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