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Customer Service

Customer Service

Customer Service

Your Bosch® dishwasher requires

no special care other than that

described in the Care and

Maintenance section of this manual.

If you are having a problem with your

dishwasher, before calling for service

please refer to the Troubleshooting

Guide section of the manual. If

service is necessary, contact your

dealer or installer or an authorized

service center. Do not attempt to

repair the appliance yourself. Any

work performed by unauthorized

personnel may void the warranty.
If you are having a problem with your

Bosch® dishwasher and are not

pleased with the service you have

received, please take the following

steps until the problem is corrected

to your satisfaction:

Call us at 1-800-944-2904

Contact Customer Service from

our web site:

www.bosch-home.com/us

www.bosch-home.ca

Contact your installer or the

Bosch Authorized Service

Contractor in your area.

Write us:

BSH Home Appliances Corporation

1901 Main Street

Irvine, CA 92614
Please be sure to include your model

information as well as an explanation

of the problem and the date it

started. You will find the model and

serial number information on the

label located on the edge of the

dishwasher door. Please make a

copy of your invoice and keep it with

this manual. The customer may be

required to show proof of purchase

to validate warranty coverage.

Содержание SHSM4AZ55N

Страница 1: ...Dishwasher Lave vaiselle SHXM4AY5 N SHX84AYD5N SHVM4AYB3N SHSM4AZ55N en us Operating instructions fr ca Notice d utilisation ...

Страница 2: ...2 ...

Страница 3: ...INSTRUCTIONS 6 ƒCauses of Damage 11 Getting Started 12 Rinse Aid 15 Loading the Dishwasher 17 Detergent 26 Dishwasher Cycles 28 0Dishwasher Cycle Options 29 1Operating the Dishwasher 32 2Care and Maintenance 36 3Troubleshooting 41 4Customer Service 46 Statement of Limited Product Warranty 47 ...

Страница 4: ...OOLQJ RXW WKH SURGXFW UHJLVWUDWLRQ FDUG HQFORVHG ZLWK RXU QHZ XQLW ZZZ ERVFK KRPH FRP XV 86 RU ZZZ ERVFK KRPH FD DQDGD 7R OHDUQ PRUH DERXW RXU GLVKZDVKHU DQG DYDLODEOH DFFHVVRULHV DV ZHOO DV PDQ RWKHU WRS TXDOLW RVFK DSSOLDQFHV YLVLW RXU ZHE VLWH DW 7KLV PDQXDO ZDV ZULWWHQ ZLWK RXU VDIHW DQG FRQYHQLHQFH LQ PLQG DQG WKH LQIRUPDWLRQ FRQWDLQHG KHUHLQ LV YHU LPSRUWDQW H KLJKO UHFRPPHQG WKDW RX UHDG WK...

Страница 5: ...a result of non observance of this warning 9 CAUTION This indicates that minor or moderate injuries may occur as a result of non observance of this warning NOTICE This indicates that damage to the appliance or property may occur as a result of non compliance with this advisory Note This alerts you to important information and or tips ...

Страница 6: ...s injury or death Do not use the dishwasher in any way not covered in this manual or for any purpose other than those explained in the following pages 9 WARNING RISK OF INJURY Severe injury and or product damage could result from the use of unauthorized service technicians or non original replacement parts All repairs must be performed by an authorized service technician using only original equipm...

Страница 7: ...n of the dishwasher Use and Care manual for instructions on how to properly clean your dishwasher 9 WARNING HEALTH HAZARD Never use harsh chemicals to clean your dishwasher Some bleach based products can damage your dishwasher and may present health hazards GROUNDING INSTRUCTIONS This appliance must be grounded to a metal permanent wiring system or an equipment grounding conductor must be run with...

Страница 8: ...ck the manufacturer s recommendations Do not operate your dishwasher unless all enclosure panels are in place Do not tamper with or override controls and interlocks Do not abuse sit or stand on the door or dish racks of the dishwasher 9 WARNING RISK OF INJURY To avoid risk of injury always use caution when opening the door during or following a wash cycle as hot water or steam may escape Do not fu...

Страница 9: ...washer Note To avoid dishwasher damage do not allow water to remain in your dishwasher systems through extended periods of freezing temperatures Freezing temperatures can damage the water fill valve and potentially other components of your dishwasher NOTICE It is highly recommended for the end user to become familiar with the procedure to shut off the incoming water supply and the procedure to shu...

Страница 10: ...g This product may contain a chemical known to the State of California which can cause cancer or reproductive harm Therefore the packaging of your product may bear the following label as required by California DQFHU DQG 5HSURGXFWLYH DUP ZZZ 3 DUQLQJV FD JRY 67 7 2 251 352326 7 21 51 1 51 1 ...

Страница 11: ...ipes can cause stainless steel doors and tubs to rust Using harsh chemicals e g bleach abrasive cleaners scouring pads metal or plastic or abrasive cloths paper towels can damage your dishwasher s exterior door panel fascia panel and buttons To avoid dishwasher damage do not load the dishwasher with paper products plastic bags packing materials or anything other than normal dishwasher safe dishwar...

Страница 12: ...en us Getting Started 12 Getting Started GettingStartedAppliance overview The dotted lines show optional features which may or may not be included with your dishwasher ...

Страница 13: ...icators On Off button 0 Wash cycles 8 Digital display Delay start button H Wash cycle options P Start button 1 Third rack 12 Upper rack 1 Upper spray arm 1B Detergent tab tray 1J Vent hole 1R Lower spray arm 1Z Filters 1b Silverware basket 1j Lower rack 9 Rinse aid dispenser 9 Detergent dispenser 92 Lock for detergent dispenser 9 Rating plate Cycle time remaining Clean Lights up when dishes are cl...

Страница 14: ...ctions 1 Operating the Dishwasher on page 32 Setting Factory setting Description Rinse aid Amount of rinse aid affects drying š Intensive drying š š š Off Improved drying for glasses and plasticware Cycle completion signal ƒ Signal sounds when wash cycle is complete Info light On Light is projected to signal an active wash cycle Auto power off ƒ Dishwasher switches off automatically after wash cyc...

Страница 15: ... Wipe up any spills with a damp cloth 1 Open the rinse aid dispenser 9 by pressing on the latch of the lid and pull it open 2 Add liquid rinse aid to the dispenser 9 until it is full Do not overfill Avoid spilling into air vent hole 3 Close the lid Lid must be fully closed until it clicks in order to seal 4 Wipe up any excess rinse aid that may have puddled when the dispenser reservoir is full The...

Страница 16: ... Press the function key until the display 8 shows 4 Press the function key 3 to select the desired setting 5 Press the Start button P to save the setting Turning off rinse aid indicator Proceed as described in the section Setting the amount of rinse aid used and set value to The rinse aid indicator is now turned off NOTICE Using no rinse aid or setting the dispenser to may result in longer cycle t...

Страница 17: ... or become yellow Non stick Coat ings Apply a light coating of veg etable oil to non stick sur faces after drying Plastics Makesuretheplasticwareis dishwasher safe Stainless Steel Sterling Silver and Silver Plates Load these so they do not come in contact with other metals stainless steel dish washer tub walls or the inner door Not Recommended Acrylic Crazing or small cracks throughout the acrylic...

Страница 18: ... damage do not load the dishwasher with paper products plastic bags packing materials or anything other than normal dishwasher safe dishware and kitchenware Loading the upper rack Ensure items do not protrude through the bottom of the racks and block the spray arms Note When pushing the upper rack 12 into the dishwasher push it until it stops against the back of the tub so the upper rack spray arm...

Страница 19: ...ng the silverware basket Place knives and sharp utensils with their handles up and forks and spoons with their handles down If large or oddly shaped items are loaded in the silverware basket be sure they do not nest together 9 WARNING RISK OF INJURY The sharp points and edges of knives and other sharp utensils can cause serious injury Load knives and other sharp utensils with edges down Do not all...

Страница 20: ...ive contact points is to load the silverware basket with the lids closed inserting each piece of silverware into one of the individual slots as shown Note The silverware basket lid may also be folded downward in order to leave the basket open The Double Flex silverware basket This basket splits along its length resulting in two halves that may be placed in a variety of positions in the lower rack ...

Страница 21: ...the dishwasher to prevent water from dripping onto dry dishes unload the lower rack 1j first Next unload the silverware basket 1b followed by the upper rack 12 and then the third rack if equipped Adjusting the height of the rack If desired the height of the upper rack 12 can be adjusted to create more space for taller utensils either in the upper or lower rack Arrange large plates up to a diameter...

Страница 22: ...ter adjustment Rack accessories Flip tines The upper and lower rack are fitted with flip tines that can be folded down depending on what you may need to load in the rack Lower rack flip tines To fold down pull flip tine gently forward and release it from the notch Push the flip tine downward To fold up push flip tines into an upright position until the holder engages in the notch Upper rack flip t...

Страница 23: ... for improved cleaning and easier loading and unloading Arrange cutlery in third rack as illustrated optional feature which may or may not be included with your dishwasher Cup shelves The cup shelves and the space underneath them can be used for small cups or for larger serving utensils They also serve as stemware supports ...

Страница 24: ...e holding hooks and the lower rollers of the rack slide over the stopper hooks of both rails 3 Installing third rack 1 1 Pull out third rack rails all the way 1 2 Insert third rack at an angle Make sure that the stopper hooks of both rails slide in between the holding hooks and the lower rollers of the third rack 2 3 Slide third rack in and lift the upper rollers over the front stopper hooks of bo...

Страница 25: ...rds so that the upper and lower rollers of the rack slide over the stopper hooks of both rails 3 Installing upper rack 12 1 Pull out upper rack rails all the way 1 2 Insert upper rack at an angle Make sure that the stopper hooks of both rails slide in between the upper and lower rollers on the rear side of the rack 2 3 Slide upper rack in and lift the upper rollers over the front stopper hooks of ...

Страница 26: ...ll clean most loads The detergent dispenser cup has lines that measure detergent to 1 tablespoon 15 ml and 1 75 tablespoons 25 ml 3 tablespoons 45 ml of detergent will completely fill the detergent dispenser Note If you do not know the hardness of your water supply use 15 ml of detergent Increase the amount if necessary to the least amount required to get your kitchenware clean Use the measuring l...

Страница 27: ...enser 9 Pour detergent into the dry detergent dispenser 9 only Add detergent Do not overfill the detergent dispenser Dosage see manufacturer s instructions on the packaging 3 Close the lid by placing the finger on the lid as shown Slide the lid closed until it clicks The detergent dispenser will open automatically at the ideal time for the set cycle The powder or liquid detergent is distributed in...

Страница 28: ...hand scouring all Auto Smartest cycle with most flexible soil sensing which is ideal for mixed dishware and food soils all Normal see note at bot tom of table Recommended for daily regular or typical use to completely wash a full load of nor mally soiled dishes all Note In order to obtain optimal per formance with minimum energy con sumption it is recommended to disable all available options and s...

Страница 29: ...re best for lightly soiled items with easy to remove food soils The option also reduces the likelihood of cloudy glasses Rinse aid is recommended for the high gloss drying function even when using combination detergents Sanitize Increases the temperatures and retains them for an extra long time to obtain a defined disinfecting performance Continuous use of this function increases the hygiene statu...

Страница 30: ... 30 12 Water usage gal L 4 9 7 4 18 6 28 2 6 5 5 9 9 20 7 2 4 5 5 9 2 20 8 3 8 14 3 2 8 10 5 1 1 4 3 Wash temp F C 151 160 66 71 127 131 53 55 122 131 50 55 127 53 113 45 in coming Rinse temp F C 162 72 153 67 153 156 67 69 158 70 127 53 in coming Extra Scrub Cycle time min 135 145 120 135 145 150 N A N A N A Water usage gal L 4 9 6 4 18 6 24 3 2 6 5 5 9 9 20 7 2 4 5 5 9 2 20 8 N A N A N A Rinse t...

Страница 31: ...or model SHVM4AYB3N Delicate Cycle time min 95 105 90 100 110 115 N A N A N A Water usage gal L 4 9 6 4 18 6 24 3 2 6 5 5 9 9 20 7 2 4 5 5 9 2 20 8 N A N A N A Rinse temp F C 140 60 140 60 140 60 N A N A N A Sanitize Cycle time min 140 150 126 140 150 155 N A N A N A Water usage gal L 4 9 6 4 18 6 24 3 2 6 5 5 9 9 20 7 2 4 5 5 9 2 20 8 N A N A N A Rinse temp F C 162 72 162 72 162 72 N A N A N A Ex...

Страница 32: ... The AquaSensor is used according to the wash cycle If the AquaSensor is active clean rinse water can be transferred to the next rinse and water consumption can be reduced by 0 8 1 5 gal 3 6 liters If the rinse water is not yet clear the water is drained and is replaced with fresh water In the automatic wash cycles the temperature and running time can also be adjusted to the degree of soiling Swit...

Страница 33: ...nction key and press Start button P until the display 8 indicates š x x can be any number Release both buttons 4 Press function key until the display shows ƒ 5 Press function key 3 Each time the button is pressed the set value increases by one level when it reaches the value the display jumps back to off 6 Press Start button P to save the setting Auto power off This setting determines the length o...

Страница 34: ...tes and then close 1 Press On Off button The LED s go out The wash cycle is saved 2 To continue the wash cycle close the door and press On Off button again Note Your dishwasher is protected against unintentional operation If the appliance door remains open for more than 4 seconds after pressing the Start button the operation will be paused Close the appliance door and press the Start button P agai...

Страница 35: ...art button P until the display 8 indicates š x x can be any number Release both buttons 3 Press function key until the display shows 4 Press the function key 3 to switch the InfoLight feature on or off 5 Press Start button P to save the setting Intensive drying The final rinse uses a higher temperature which improves the drying result The cycle time and energy usage may be increased Caution if ute...

Страница 36: ...on the stainless steel make sure the rinse aid dispenser is full and functioning properly Clean the door seal regularly with a damp cloth to remove food particles that may collect from normal loading and cause odor A soiled door seal may not seal properly NOTICE Never use a steam cleaner to clean your dishwasher The manufacturer is not liable for any resulting damage Do not use sponges as they cou...

Страница 37: ... cleaning performance Your filter system may need to be cleaned when You notice food soils remaining on the filter system or objects trapped in the Large Object Trap A drop in cleaning performance or a gritty film forms on the dishware When washing normally attached food soils that have been scraped before loading in a household that runs the dishwasher every other day your filter should be cleane...

Страница 38: ...ilter system in reverse sequence and lock into place by screwing the Large Object Trap until the marking arrows align Spray arms Check spray arms 1 1R for grease and limescale deposits If you find such deposits Fill detergent dispenser 9 with detergent and start the appliance without utensils in the cycle with the highest rinsing temperature Wash Cycle Information on page 30 Clean the appliance wi...

Страница 39: ...ge if necessary Using a spoon pry off the pump cover until it clicks then grip the cover and pull upward until it resists and then pull forward Check inner compartment and remove any foreign objects 9 WARNING Use caution when removing parts for cleaning as some debris may be sharp Place cover in the original position press down and engage Reinstall filters Note The drain pump will not work properl...

Страница 40: ...to the dishwasher Do not leave soiled dishware in unit and leave door slightly open During colder weather please follow the instructions for winterizing your unit below Winterizing your unit NOTICE If your dishwasher will be unused for a period of time in a location that experiences freezing temperatures holiday home or through a vacation period have your dishwasher winterized by a professional se...

Страница 41: ...kinked clogged or blocked Replace drain hose Drain pump impeller vanes is clogged or blocked Remove drain pump cover clean around pump impeller and replace cover Drain pump cover was loose Lock drain pump cover into place in the sump Error code ƒ is lit Drain pump is blocked or pump cover is loose Clean drain pump and lock drain pump cover into place in the sump Error code ƒˆ is lit Supply voltage...

Страница 42: ...start or Child lock functions refer to the appropriate section in this man ual The door may have been closed without selecting a wash cycle Select a wash cycle and close the door Water supply may not be turned on or connected Check and turn on water supply Wash cycle won t resume after door was opened and closed The door has been open for more than 4 seconds after pressing the Start button Press S...

Страница 43: ...ay arm nozzles and filters of all debris and obstructions Spray arms on page 38 Little or no water spray due to clogged or misaligned filters 1Z Clean filters and make sure they re installed correctly Filter components on page 37 Dishes are nested or placed too closely together and racks are over filled Space dishes apart so spray jets can reach the surface of the dishes and dishes don t contact e...

Страница 44: ...nance on page 36 Food debris left on dishes too long Run dishwasher more frequently Not using rinse aid or using improper detergent Use rinse aid and the proper detergent Residual standing water in the sump Make sure previous wash cycle has finished Drain line is clogged or drain hose is kinked clogged or blocked Or drain hose was not installed with a high loop Unclog drain line or replace drain h...

Страница 45: ...ensation vent is blocked Clean out vent and move tall items like trays away from the vent Improper installation Have an authorized service professional remount the dishwasher White limes cale on dishes tub racks or door White residue coats dishwasher interior and racks wheels squeak from lime scale deposits in hard water Use a dishwasher cleaner every few months If dishwasher has a water softener ...

Страница 46: ...and are not pleased with the service you have received please take the following steps until the problem is corrected to your satisfaction 1 Call us at 1 800 944 2904 2 Contact Customer Service from our web site www bosch home com us or www bosch home ca 3 Contact your installer or the Bosch Authorized Service Contractor in your area 4 Write us BSH Home Appliances Corporation 1901 Main Street Irvi...

Страница 47: ...hile not necessary to effectuate warranty coverage it is the best way for BSH to notify you in the unlikely event of a safety notice or product recall How Long the Warranty Lasts BSH warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty five 365 days from the date of purchase The foregoing timeline begins to run upon the date of purchase an...

Страница 48: ...tion All replaced and or repaired parts shall assume the identity of the original part for purposes of this warranty and this warranty shall not be extended with respect to such parts BSH s sole liability and responsibility hereunder is to repair manufacturer defective Product only using a BSH authorized service provider during normal business hours For safety and property damage concerns BSH high...

Страница 49: ...es that accumulate on in or around the Product Any external elemental and or environmental forces and factors including without limitation rain wind sand floods fires mud slides freezing temperatures excessive moisture or extended exposure to humidity lightning power surges structural failures surrounding the appliance and acts of God In no event shall BSH have any liability or responsibility what...

Страница 50: ...SION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE No attempt to alter modify or amend this warranty shall be effective unless authorized in writing by an o...

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