en
Trouble shooting
10
3
Trouble shooting
Trouble shooting
Sometimes certain faults detected can be easily
resolved. Before calling the Technical Assistance
Service, bear in mind the following advice:
Fault
Possible cause
Solution
Malfunction of the
general electrical
system.
The household fuse has tripped.
Contact an electrical installer.
The electric ignition
does not work.
There may be food or cleaning products
stuck between the ignition sparkers and
the burners.
The space between the ignition sparker
and the burner must be clean.
The burners are wet.
Dry the burner caps carefully.
The burner caps are not correctly
positioned.
Check that the burner caps are correctly
positioned.
Power cut
Ignite the burner with a lighter or a match.
The burner flame is
not uniform.
The burner components are not correctly
positioned.
Ensure the components are correctly
positioned.
The grooves on the burner are dirty.
Clean the grooves on the burner.
The gas flow is not
normal or there is no
gas.
The gas supply is blocked via gas taps.
Open all gas taps.
If the gas is supplied from a gas cylinder,
check that this is not empty.
Change the gas cylinder.
The kitchen smells of
gas.
There may be a leak in the tube
connection.
Contact an electrical installer.
There may be a leak of gas.
Turn of the gas, do ventilation. Contact an
electrical installer. Do not use the
appliance until it is checked.
The burner goes off
after ignition.
The control knob was not held down for
long enough.
Once the burner is on, hold the control
knob down a few seconds longer. Fully
press control knob.
The control knob was not pushed hard
enough.
Once the burner is on, press the control
knob in completely for approximately 4
seconds. Make sure to press firmly.
The grooves on the burner are dirty.
Clean the grooves on the burner.
The burner flame will
not hold after
ignition.
The control knob was not pushed down
hard enough.
Ensure knob is firmly pushed down when
lighting the burner.
The control knob was not pushed down
long enough.
Once the burner is lit, hold the control
knob firmly down a few seconds longer.
The grooves on the diffuser are dirty.
Clean the grooves on the diffuser.
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