Bosch PRA-APAS, Руководство по настройке, Страница: 38 / 44

38 en | Troubleshooting Advanced public address server
2021-05 | V1.00 |
Configuration manual
Bosch Security Systems, B.V.
When using ETH1 and ETH2 configured as Static or DHCP, and both of them have default a
route/gateway with connected internet uplink, the ETH2 gateway has precedence over the
ETH1.
How to disable ETH1:
–
Unplug the Ethernet cable
Or
–
Set some static settings without gateway.
If your device still does not have an Internet connection, you might be using some other
network topology than the ones shown in
Network setup, page 10.
10.7 Unable to hear web radio Music source in any area
If the problem only happens with some music sources, the cause is probably a malformed
HTTP URL source:
1.
Check the URL in your browser if there is some audio.
2. Check if you are using an audio file media type present in Music sources, page 25.
3. Check if the remote server IP address is not “banned” by pinging from a different
computer on the same device.
If your Internet connection is working well, you might be trying to use an unsupported audio
file media type:
–
Try to use a different audio type, a different codec or bitrate.
10.8 Unable to hear Text to Speech announcements in any zone
Check if the problem is only with Text to Speech or if it happens with every feature that needs
an Internet connection. If that is the case, refer to
The device has no Internet connection,
page 37.
If the problem is really only with TTS, check your Amazon Polly service access key and secret
access keys and region:
1.
Go to the Amazon service status website: https://status.aws.amazon.com/ .
2. Check if their TTS service is up.
Check if the language you selected is still available from their service. Test with another actor
from the same language, or choose a different language.
10.9 Unable to sync PTP clock with PRAESENSA master clock
Verify that the PTP clock is synchronized:
1.
Check the log in the Logs tile.
2. Download the ptpclock.log.
The last lines in the log should show an offset from the master clock that is reasonably close
to the typical rms 20-2000.
Verify you selected the proper master clock. The PRA-APAS device support only PTP domain 0.
In this example, the master clock device has the MAC address 001c440b488c:
praapas-ctrl ptp4l: [63.586] selected best master clock 001c44.fffe.0b488c
praapas-ctrl ptp4l: [63.586] port 1: LISTENING to UNCALIBRATED on RS_SLAVE
praapas-ctrl ptp4l: [64.360] port 1: UNCALIBRATED to SLAVE on
MASTER_CLOCK_SELECTED