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38

en | Troubleshooting

FlexiDomeHD 1080p IP Camera

AM18-Q0601 | v1.0 | 2012.01

Installation Manual

Bosch Security Systems

8

Troubleshooting

8.1

Function test

The camera offers a variety of configuration options. Therefore,

check that it works properly after installation and configuration.

This is the only way to ensure that the camera will function as

intended in the event of an alarm.

Your check should include the following functions:

–

Can you connect to the camera remotely?

–

Does the camera transmit all the data required?

–

Does the camera respond as desired to alarm events?

–

Is it possible to control peripheral devices, if necessary?

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Содержание FlexiDome NDN-832

Страница 1: ...FlexiDomeHD 1080p IP Camera NDN 832 en Installation Manual ...

Страница 2: ......

Страница 3: ...hts 12 2 Introduction 13 2 1 Features 13 3 System Information 14 3 1 Overview of functions 14 3 1 1 Progressive scan 14 3 1 2 Day Night function 14 3 1 3 Quad streaming 14 3 1 4 ONVIF Open Network Video Interface Forum 14 3 1 5 Audio 15 3 1 6 Alarm I O 15 3 1 7 Tamper detection and motion detection 15 3 1 8 Video encoding 15 3 1 9 Multicast 15 3 1 10 Power over Ethernet 15 3 1 11 Data interface 15...

Страница 4: ...28 5 6 Controls 29 5 7 Camera set up 30 5 8 Camera positioning 31 5 8 1 Pan 31 5 8 2 Tilt 32 5 8 3 Twist 33 5 9 Using the install wizard 34 5 9 1 Adjustment procedure 34 5 10 Closing the unit 35 6 Camera configuration 36 6 1 Day Night switching 36 7 Browser connection 37 7 1 Protected network 37 8 Troubleshooting 38 8 1 Function test 38 8 2 Resolving problems 39 8 3 Customer service 41 9 Maintenan...

Страница 5: ...FlexiDomeHD 1080p IP Camera Table of Contents en 5 Bosch Security Systems Installation Manual AM18 Q0601 v1 0 2012 01 10 Technical Data 45 10 1 Specifications 45 10 1 1 Dimensions 47 ...

Страница 6: ...odily injury or death WARNING Medium risk Indicates a potentially hazardous situation If not avoided this could result in minor or moderate bodily injury CAUTION Low risk Indicates a potentially hazardous situation If not avoided this could result in property damage or risk of damage to the unit CAUTION The Low Voltage power supply unit must comply with EN UL 60950 The power supply must be a SELV ...

Страница 7: ...pill liquid of any kind on the unit 4 Take precautions to protect the unit from power and lightning surges 5 Adjust only those controls specified in the operating instructions 6 Operate the unit only from the type of power source indicated on the label 7 Unless qualified do not attempt to service a damaged unit yourself Refer all servicing to qualified service personnel 8 Install in accordance wit...

Страница 8: ...12 VDC 24 VAC power source This unit is intended to operate with a limited power source The unit is intended to operate at either 12 VDC or 24 VAC if PoE is not available User supplied wiring must be in compliance with electrical codes Class 2 power levels PoE Use only approved PoE devices Power over Ethernet can be connected at the same time as a 12 VDC or 24 VAC power supply If auxiliary power 1...

Страница 9: ...y turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures reorient or relocate the receiving antenna increase the separation between the equipment and receiver connect the equipment into an outlet on a circuit different from that to which the receiver is connected consult the dealer or an experienced radio TV technician fo...

Страница 10: ...ndard s for Safety for Information Technology Equipment UL 60950 1 UL Certification does not cover the performance or reliability of the security or signaling aspects of this product UL MAKES NO REPRESENTATIONS WARRANTIES OR CERTIFICATIONS WHATSOEVER REGARDING THE PERFORMANCE OR RELIABILITY OF ANY SECURITY OR SIGNALING RELATED FUNCTIONS OF THIS PRODUCT Disposal Your Bosch product was developed and...

Страница 11: ...our fingers Copyright This manual is the intellectual property of Bosch Security Systems and is protected by copyright All rights reserved Trademarks All hardware and software product names used in this document are likely to be registered trademarks and must be treated accordingly Note This manual has been compiled with great care and the information it contains has been thoroughly verified The t...

Страница 12: ...quipment Corporation Permission to use copy modify distribute and sell this software and its documentation for any purpose and without fee is hereby granted provided that the above copyright notices appear in all copies and that both those copyright notices and this permission notice appear in supporting documentation and that the names of Adobe Systems and Digital Equipment Corporation not be use...

Страница 13: ...er data networks such as Ethernet LANs and the Internet The camera is easy to install and ready to use Features include Progressive scan 1 2 7 inch CMOS HD sensor True Day Night performance with switchable IR filter Automatic motorized back focus adjustment Quad streaming MicroSD card slot ONVIF conformant Two way audio and audio alarm Alarm input and alarm output to external devices Adaptive dyna...

Страница 14: ... there is fast motion in a scene progressively scanned images are generally sharper than interlaced images 3 1 2 Day Night function In night mode the camera enhances low light viewing by switching the IR infrared filter out of the optical path and providing a monochrome image The camera can switch from color to monochrome mode automatically by sensing the illumination level manually via the alarm ...

Страница 15: ... 8 Video encoding The camera uses the H 264 compression standards Thanks to efficient encoding the data rate remains low even with high image quality and can also be adapted to local conditions within wide limits 3 1 9 Multicast In suitably configured networks the multicast function enables simultaneous real time transmission to multiple receivers The prerequisite for this is that the UDP and IGMP...

Страница 16: ...nal license the user data itself can be encrypted 3 1 13 Recording The camera can be used with an iSCSI server connected via the network to store long term recordings and with a local microSD card for shorter storage times and temporary recordings 3 1 14 Configuration The camera can be configured using a browser on the local network Intranet or from the Internet Similarly firmware updates and rapi...

Страница 17: ...ork with Bosch CCTV products as part of a total video surveillance management system Bosch Video Client The camera video server and the Bosch Video Client software combine to provide a high performance system solution The Bosch Video Client is a Windows application for viewing operating controlling and administering CCTV installations such as surveillance systems at remote locations Bosch Recordin...

Страница 18: ...nnector Optical disk Manuals Bosch Video Client Quick install instructions and safety instructions If equipment has been damaged during shipment repack it in the original packaging and notify the shipping agent or supplier 4 2 System requirements Computer with Windows XP Vista 7 operating system network access and Microsoft Internet Explorer web browser version 7 0 or later or Computer with networ...

Страница 19: ...012 01 5 Installation 5 1 Parts The camera housing unit consists of the following parts CAUTION Installation should only be performed by qualified service personnel in accordance with the National Electrical Code or applicable local codes 1 Mounting base 2 Surface mount ring 3 Camera module with fixing ring ...

Страница 20: ...To mount the camera on the surface of a wall or ceiling 1 Use the mounting base as a template to mark the holes indicated in the drawing The PCD is 123 mm 4 84 in 2 Drill three holes with a diameter of 8 mm 0 3 in 3 Insert the supplied plugs into the holes 4 Attach the mounting base securely to the surface using the three supplied screws PCD 123 mm 4 84 in Ø 8 m m 3x 3x 9 5 mm 0 375 in ...

Страница 21: ...Security Systems Installation Manual AM18 Q0601 v1 0 2012 01 5 Place the surface mount ring over the cable tree 6 Suspend the camera module from the plastic hook inside the mounting base ensuring that the suspension cable is seated securely in the groove ...

Страница 22: ...ra in a wall or ceiling 1 Use the mounting base as a template to mark out the recess and to mark the holes indicated in the drawing The PCD is 178 mm 7 in 2 Cut out the recess 3 Drill three holes with a diameter of 8 mm 0 3 in 4 Insert the supplied plugs into the holes 5 Attach the mounting base securely using the three supplied screws PCD 178 mm 7 in Ø 8 m m 3x 3x 156 mm 6 14 in ...

Страница 23: ...FlexiDomeHD 1080p IP Camera Installation en 23 Bosch Security Systems Installation Manual AM18 Q0601 v1 0 2012 01 6 Suspend the camera module from the plastic hook inside the mounting base ...

Страница 24: ...nt is tightly closed and cables and conduits are properly sealed to prevent ingress of water Cable tree Use the following table to identify the wires in the cable tree Note For connections use wires of at least the same thickness Wire color AWG Signal Red 26 12 VDC 24 VAC Brown 26 12 VDC 24 VAC Yellow Green 24 Earth Black Orange 28 Alarm Out A White Orange 28 Alarm Out B White Violet 28 Ground Ala...

Страница 25: ...ble of the system to the RJ45 connector of the camera Auto MDIX compliant automatically detects the cable connection type Power is supplied to the camera via the Ethernet cable compliant with the Power over Ethernet standard Note The RJ45 female to female network cable connector supplied is unshielded To comply with the EMC Alarm immunity standard EN50130 4 or the EMC Railway immunity standard EN5...

Страница 26: ...y the wire colors for connecting the alarm output In the menu system configure the relay output to operate as either normally open NO or normally closed NC Audio in Audio out The unit has full duplex mono audio The two way communication can be used to connect a speaker or door intercom system The audio input signal is transmitted in sync with the video signal Refer to the cable tree table to ident...

Страница 27: ...cables 2 For surface mounted units place the surface mount ring over the mounting base With a side connection remove the tab at the side entrance with a rear connection leave it in place 3 Use the fixing ring to secure the camera module to the mounting base Align the screws in the fixing ring with the raised holes in the mounting base Tighten the three screws with the supplied screwdriver bit maxi...

Страница 28: ...01 Installation Manual Bosch Security Systems 5 5 Opening the camera module 1 Using the supplied screwdriver bit loosen the two screws securing the camera window section of the camera module 2 Carefully allow the camera window section to hang loose on the earth wire x2 ...

Страница 29: ...een flashing It can be disabled in the installer menu 2 Menu button The menu button is used to start the installation wizard 3 Reset button Restores the default IP address or restores a previous version of the firmware if uploading a new version fails With the power on use a small pointed object to press and hold the reset button for more than 10 seconds to restore the factory defaults 4 MicroSD c...

Страница 30: ...stallation purposes only 2 Disconnect the internal network cable 3 Connect an external network cable with power PoE 4 After power up wait a little less than 20 seconds 5 Press the menu button This stops the IP video stream and enables the video analog output 1 Menu button 2 Zoom focal length and Focus controls Position of these controls might differ depending on the lens type To use the full exten...

Страница 31: ...adjusted along three axes 5 8 1 Pan For horizontal adjustment pan 1 Slightly loosen the three screws in the fixing ring with the supplied screwdriver bit 2 Rotate the camera module in the base Do not rotate more than 180 in either direction 3 Tighten the three screws in the fixing ring with the supplied screwdriver bit CAUTION Do not expose the sensors to direct sunlight ...

Страница 32: ...dule wings with the supplied screwdriver bit 1 2 Swing the camera module between the wings Do not rotate more than 100 3 Tighten the two screws in the camera module wings with the supplied screwdriver bit 1 4 For extra secure locking tighten hand tight the two socket head screws in the side of the camera module wings with the supplied allen key 2 5 Click the two wing covers into place x2 x2 x2 ...

Страница 33: ... en 33 Bosch Security Systems Installation Manual AM18 Q0601 v1 0 2012 01 5 8 3 Twist To obtain a horizontal horizon for tilted ceilings or sidewall mounting push and turn the green lever as necessary to align the picture shown on the monitor ...

Страница 34: ...us Run the wizard to adjust the focus This optimizes picture sharpness in both bright and low level lighting 5 9 1 Adjustment procedure If you have set up the camera and pressed the Menu button as described in Section 5 7 Camera set up page 30 then you see the following on the monitor screen The lens type is identified and shown on the screen The iris is opened to its maximum value 1 Manually adju...

Страница 35: ...sed briefly press the Menu button to save the results The back focus position is stored The iris is set to its original value The video service output is disabled 5 10 Closing the unit When the camera position is set and all adjustments have been made close the unit 1 Disconnect the temporary external network cable 2 Reconnect the internal network cable 3 Place the camera window section on the cam...

Страница 36: ...ter The mechanical IR filter is taken out of the optical path in low light applications The IR filter is controlled either via an alarm input or automatically based on the observed light levels If Auto switching mode is selected the camera automatically switches the filter depending on the observed light level The switching level is programmable Note When the auto mode is selected and the switchin...

Страница 37: ...e menu system of the camera itself are limited to setting up the lens and network Note The camera can also be configured using the supplied Bosch Video Client or the Bosch Video Management System 7 1 Protected network If a RADIUS server is used for network access control 802 1x authentication the camera must be configured first To configure the camera for a Radius network connect it directly to a ...

Страница 38: ...fore check that it works properly after installation and configuration This is the only way to ensure that the camera will function as intended in the event of an alarm Your check should include the following functions Can you connect to the camera remotely Does the camera transmit all the data required Does the camera respond as desired to alarm events Is it possible to control peripheral devices...

Страница 39: ...ctions Check all cables plugs contacts and connections Incorrect encoder stream property set for connection to hardware decoder Select the H 264 MP SD option on the Encoder Streams configuration page No connection established no image transmission The unit s configuration Check all configuration parameters Faulty installation Check all cables plugs contacts and connections Wrong IP address Check t...

Страница 40: ...ion is free and then call the sender again The unit does not report an alarm Alarm source is not selected Select possible alarm sources on the Alarm sources configuration page No alarm response specified Specify the desired alarm response on the Alarm connections configuration page if necessary change the IP address Control of cameras or other units is not possible The cable connection between the...

Страница 41: ... the information or print out the page The unit is not operational after a firmware upload Power failure during programming by firmware file Have the unit checked by Customer Service and replace if necessary Incorrect firmware file Enter the IP address of the unit followed by main htm in your Web browser and repeat the upload Placeholder with a red cross instead of the ActiveX components JVM not i...

Страница 42: ...connected to the network Check the cable connections in this case The device is not correctly integrated into the network Check the IP address subnet mask and gateway address 9 2 Communication with Terminal Program Data Terminal If a camera cannot be found in the network or the connection to the network is interrupted you can connect a data terminal to the camera for initial setup and for setting ...

Страница 43: ...play 2 Enter one command at a time 3 When you have entered a value such as the IP address check the characters you have entered before pressing Enter to transfer the values to the camera Assigning an IP Address Before you can operate a camera in your network you must first assign it an IP address that is valid for your network The following default address is preset at the factory 192 168 0 1 1 St...

Страница 44: ...creen commands in the various submenus to do this 9 3 Repairs 9 3 1 Transfer and disposal The camera should only be passed on together with this installation guide The unit contains environmentally hazardous materials that must be disposed of according to law Defective or superfluous devices and parts should be disposed of professionally or taken to your local collection point for hazardous materi...

Страница 45: ...o Dynamic range 69 dB SNR 50 dB SmartBLC On Off AGC AGC On 0 35 dB or Off White Balance ATW AWB hold and manual 2500 to 10000K Color saturation Adjustable from monochrome 0 to 133 color Shutter Auto 1 60 1 50 to 1 10000 selectable Auto 1 60 1 50 to 1 150000 automatic Automatic Electronic Shutter AES with default Sens Up Adjustable from Off to 10x AutoBlack Automatic continuous DNR Automatic noise ...

Страница 46: ...X iSCSI Encryption TLS 1 0 SSL AES optional Alarm input Non isolated closing contact TTL logic 5V nominal 40 VDC max DC coupled with 22 kOhm pull up to 3 3 VDC Relay output Maximum voltage 30 VAC or 40 VDC Maximum 0 5 A continuous 10 VA Audio input 1 Vrms impedance 12 kOhm Audio output 1 Vrms impedance 1 5 kOhm Audio standards G 711 8kHz sampling rate L16 16kHz sampling rate Audio signal to noise ...

Страница 47: ...FlexiDomeHD 1080p IP Camera Technical Data en 47 Bosch Security Systems Installation Manual AM18 Q0601 v1 0 2012 01 10 1 1 Dimensions 140 0 55 Ø208 8 2 Ø150 5 9 mm in 35 1 38 116 4 57 151 5 95 ...

Страница 48: ...48 en Technical Data FlexiDomeHD 1080p IP Camera AM18 Q0601 v1 0 2012 01 Installation Manual Bosch Security Systems ...

Страница 49: ......

Страница 50: ...Bosch Security Systems www boschsecurity com Bosch Security Systems 2011 ...

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