Customer Service
en
13
Fault
Cause & Troubleshooting
The button illumination does not
work.
The control unit is faulty.
▶
Call the after-sales service.
The lighting does not work.
Different causes are possible.
▶
Call the after-sales service.
▶
Defective LED lights may be replaced by the manufacturer, their customer
service or a qualified technician (electrician) only.
The top two LEDs flash in the left-
hand control panel (7).
The grease filters are saturated.
▶
"Cleaning grease filters in the dishwasher", Page 11
The bottom two LEDs flash in the
left-hand control panel (6).
The odour filters are saturated.
▶
Change the odour filter.
HomeConnect is not working cor-
rectly.
Different causes are possible.
▶
Go to www.home-connect.com.
12
Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
You can solve many problems yourself by consulting
the information on troubleshooting in these instructions
or on our website. If this is not the case, contact our
after-sales service.
We will always find an appropriate solution and try to
avoid unnecessary visits being made by a Customer
Service technician.
With any warranty claims, we will make sure that your
appliance is repaired by trained after-sales technicians
using genuine spare parts, including after the manufac-
turer's warranty has expired.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
12.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate is located on the fan box.
Depending on the model, the rating plate can be found:
¡
Inside the appliance (remove grease filters for ac-
cess).
¡
On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
13
Accessories
Only use original accessories. These have been made
especially for your appliance. Here you can find an
overview of your appliance's accessories and how to
use them.
Accessories
Order number
Clean Air Plus odour filter,
80 cm (replacement)
DSZ1WW1B6
Accessories
Order number
Clean Air Plus air recircu-
lation set, 80 cm
DSZ1WW1I6
Long Life air recirculation
set, 80 cm
DSZ1WW1J1
Installation kit for remov-
able fan
DSZ1WW1M1
Installation kit for seam-
less installation, 80 cm
DSZ8WW1Y2
