Bosch AUTODOME IP starlight 5000i, Руководство по установке

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28 en | Troubleshooting AUTODOME IP starlight 5000i
2020-07 | 1.3 |
Installation Manual
Bosch Security Systems
11 Troubleshooting
Table of Troubleshooting Issues
The table below identifies issues that could occur with the camera, and how to resolve them.
Problem Questions to Ask/Actions to Resolve the Problem
No camera control. - Ensure that the LAN cable has good connection and is
secured.
- Refresh the browser and ensure that video is updated.
- Cycle the camera's power off and on.
Video is noisy or distorted. - Check the integrity of all connectors and splices of the
Ethernet cable.
If O.K., then:
- Contact Bosch Technical Support.
Camera moves when attempting
to move other cameras. - Check that the camera’s IP address is properly set.
If camera’s IP address is not set, then:
- Use Configuration Manager to confirm that two cameras
do not have the same IP address. If they do, change the
address of one of the cameras.
No network connection. - Check all network connections.
- Ensure that the maximum distance between any two
Ethernet connections is 100 m (328 ft) or less.
If O.K., then:
- If you are behind a firewall, ensure that the Video
Transmission mode is set to UDP.
Camera reboots frequently or
intermittently. Test your camera with another power supply.
Check the Bosch website for a software update that
might address the issue.
No OSD messages appear. Bosch’s Video SDK is required. Video management
software from third parties does not use the SDK.
The image on the screen is dim. Is the bubble dirty? If so, clean the bubble with a soft,
clean cloth.
The contrast on the screen is too
weak. Adjust the contrast feature of the monitor. Is the camera
exposed to strong light? If so, reposition the camera.
The image on the screen flickers. Does the camera face directly into the sun or fluorescent
lighting? If so, reposition the camera.
No video. - Check that the mains power to the power supply is on.
- Check to see if you have a web page.
If you do, then try cycling the camera’s power off and on.
If you do not, then you may have the wrong IP address.
Use Configuration Manager to identify the correct IP
address.
If O.K., then:
- Check that there is 24 V output from the transformer.
If O.K., then: