18
Customer Service
Your Bosch® dishwasher requires no special care other than that described in the Care and Maintenance section of this
manual. If you are having a problem with your dishwasher, before calling for service please refer to the Self Help section
of the manual. If service is necessary, contact your dealer or installer or an authorized service center. Do not attempt to
repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty.
If you are having a problem with your Bosch® dishwasher and are not pleased with the service you have received,
please take the following steps until the problem is corrected to your satisfaction:
1
Call us at 1-800-944-2904
2
Contact Customer Service from our web site: www.bosch-home.com/us or www.bosch-appliances.ca
3
Contact your installer or the Bosch® Authorized Service Contractor in your area.
4
Write us: http://www.bosch-home.com/us/customer-support/contact-us.html
Please be sure to include your model information as well as an explanation of the problem and the date it started.
You will find the model and serial number information on the label located on the edge of the dishwasher door.
Please make a copy of your invoice and keep it with this manual. The customer must show proof of purchase to
obtain warranty service.
Tub stains
1. Stains on the dishwasher interior are due to
water hardness.
2. Silverware in contact with tub.
1. Concentrated lemon juice can reduce the build up of
hard water stains. Run a Regular cycle until it flushes and
interrupt the cycle and then place an 8 oz. cup of the con-
centrated lemon solution on the upper rack and finish the
cycle. this can be done periodically to avoid build up.
2. Ensure that silverware does not make contact with the
tub while running a cycle.
Streaks on
glassware or
residue on the
dishes
1. Incorrect rinse agent setting.
1. Depending on the hardness of water, adjust the rinse
agent dispenser. Refer to “Operating the Dishwasher”
section of the manual.
Fascia panel
discolored or
marked
1. Abrasive cleaner used.
1. Use mild detergents with soft damp cloth.
Noise during
wash cycle
1. Dishes may not be arranged properly.
1. Water circulation sound is normal, but if you suspect items
are banging into each other or into the spray arms, refer to the
“Loading the Dishwasher” section on page 6-7 of the manual
for optimal arrangement.
Detergent dis-
penser cover
will not shut
1. Improper operation of detergent cover.
2. Previous cycle has not been finished or
rest or cycle or interrupted.
1. Refer to “Adding Detergent and Rinse Agent” section on
page 9-10 of the manual for instructions on opening and
closing the dispenser.
2. Refer to the “Operating the Dishwasher” section of the
manual.
Unable to
select desired
cycle
1. Previous cycle has not finished.
1. Refer to the “Operating the Dishwasher” section of the
manual.
Problem
Cause
Action
