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TROUBLESHOOTING
Problem
Cause
Solution
No gas flow
Check if gas cylinder is empty
Regulator isn’t connected securely to the
tank
Tighten regulator connection to the gas
tank
Spider webs or insect nest in the burner
and guard
Check the burner and guard
Burner ports are clogged
Turn all gas flow connections off. Insert
an opened paperclip (or similar item) into
each of the burner ports to clear them
out.
Heating unit emits a lot of
black smoke
Flame is obstructed at burner ports
Check that all burner ports are free of
any small lava rocks/pumice stones/
LavaGlass™ pieces
High or gusting winds
Increase flame to ‘high’
No gas flow
Check if gas cylinder is empty
Burner won’t light with
a match
Flame blows out
easily
Envirostone
™
Surface Care
Our Envirostone™ material has been sealed with a patented treatment to prevent staining and
moisture absorption, but it does require proper maintenance to ensure the integrity of the surface.
Please see below for recommendations on maintaining your Envirostone™ surface for years of
pleasure:
• Clean any spills immediately to prevent permanent Envirostone™ surface staining or damage.
Blot any liquid spills with a clean, dry cloth to avoid spreading of the spill to the rest of the table.
Clean your Envirostone™ surface with a soft, clean cloth or sponge. Mix a solution of warm clean
water and mild dish soap to remove any surface dirt or mild spills. Rinse all soap solution off of the
tabletop and dry completely to avoid water spots. Regularly cleaning the Envirostone™ surface will
aid in a longer lasting product.
• Do not use petroleum-based or abrasive cleaning products. Do not use any harsh brushes when
cleaning the Envirostone™ surface.
• Do not slide products across the Envirostone™ surface to avoid permanent scratching and
damage.
• Always use protective mats such as coasters or placemats when eating on an Envirostone™
surface. These protective products will help absorb sweating on cool beverages and will block
out any heat rings from appearing beneath a warm mug or plate. When placing hot dishes on an
Envirostone™ surface, always use mats or hot pads.
• Envirostone™ surface must be covered at all times when not in use. Cover your product with an
outdoor furniture cover when not in use to protect it from the elements. Store your product indoors
during winter months. Avoiding extreme cold temperatures will prevent cracking of the tabletop.
