Please contact the Manufacturer for information regarding replacement hoses,
thermocouples, ignitors, lava rocks, etc.
TROUBLESHOOTING
PROBLEM CAUSE
CORRECTIVE
ACTION
Igniter pin and burner are
wet
Wipe dry with a cloth
Igniter battery is incorrectly
inserted.
Check that battery is correctly inserted.
Igniter pin cracked or
broken
Call customer service for replacement
part
Electrode wire is loose or
disconnected
Reconnect wire to the igniter
box located inside the table
base behind the igniter button
Appliance won't
light
Electrode wire is shorting
between valve and igniter
pin
Call customer service for replacement
part
No gas flow
Check if gas cylinder is empty. If yes,
replace.
Regulator is not fully
connected to the tank
Check LP tank connection.
Gas flow is obstructed
Check hose for bends or kinks
Spider webs or insect nest
in the venturi (end of burner
tube)
Clean the venturi
Burner will not
light using a
match
Burner ports are clogged
Insert an opened paperclip into each of
the burner ports to clean them. Ensure
the appliance is off and all parts are
cooled before attempting to clean the
burner ports
Flame is obstructed at
burner ports
Make sure all the gas burner ports are
free of any lava rocks or debris to allow
the gas to flow freely.
Appliance emits a
lot of black smoke
when lit
Regulator hose is pinched
Check the regulator hose for bends or
kinks
No gas flow
Check if gas cylinder is empty. If yes,
replace.
Sudden drop in
gas flow
Excess flow safety valve
has been activated
Turn the control knob to "OFF", Close
the LP tank valve and disconnect the
regulator from the tank. Turn the control
knob to "HIGH". Wait 1 minute. Turner
the control knob to "OFF". Reconnect
regulator to LP tank. Open tank valve
slowly. Light appliance as indicated in "To
Light" section.
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