13
EN
5. SUPPORT
What to do if…?
... Check
No broadcasting flash
1- The multicast address is identical between the master clock and Harmonys.
2- Network parameters are compatible: Harmonys must be on the same Ethernet
network as the computer with the master clock Sigma.
No DHCP server on the
network
1- By default the Harmonys takes on the following IP setting (after 3min):
- IP: 192.192.223.100 (1st Flash), 192.192.222.101 (2nd Flash), etc.
- MASK: 255.255.0.0
- Gateway: 0.0.0.0
- DNS: 0.0.0.0
(After 15 minutes, the Flash asks an address DHCP server).
2- Using the Sigma software (Configuration> IP devices> Network button) to set the
network settings Harmonys (product identification with the MAC address on the tag
on the back of the product).
Harmonys does not
broadcast any flash
1- The maximal power of the switch PoE is sufficient (IEEE 802.3af) to feed all the
products connected to the switch.
2- The length of the cable is lower than 100 meters (refer to the standards of network
cabling).
3- Harmonys Flash is on the broadcast area of the master clock Sigma.
4- The multicast address is identical between the master clock and Harmonys.
