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Bob’s Space Racers
®
Inc. ©1976-2020
Appendix A: Policies
Service Policy
Here at BOB’S SPACE RACERS® INC., we pride ourselves in providing the highest quality,
long lasting, and easy to maintain equipment.
Technical Support Service hours are from 8:30 am to 5:00 pm, EST, Monday through
Friday, excluding holidays. The direct technical number is (386) 677-0761 ext:146.
During all other times, follow the prompts on our Automated Phone System to relay your
problem to the technician on call. Technical Support will assist you in troubleshooting a
service problem or setting equipment options.
You can also e-mail your technical question to:
Customer Service hours are from 8:30 am to 5:00 pm, EST, Monday through Friday,
excluding holidays. Customer Service staff can be reached at (386) 677-0761. They will
also take parts orders and research the status of previous orders.
Replacement Policy
After speaking with our Technical Department,
it may be necessary for Bob’s Space
Racers® Inc., to ship an assembly item or part to repair your game.
Note: We will not ship anything to P.O. Boxes via the US Postal Service. You will be
billed per your account status for the total cost of the shipment, which includes shipping
charges.
Upon shipment of the new item(s) a Return Merchandise Authorization Number (RMA #)
will be issued for you to use when returning the defective item(s) to Bob’s Space Racers®
Inc., or you may use the order
number. After the defective item(s) is received by Bob’s
Space Racers® Inc. your account will be issued either a:
Warranty credit: if your game is under warranty. See the Warranty Policy
page.
Note: this credit does not include return shipping charges.
Credit for the item(s).
Note: this credit does not include return shipping charges, nor does it include
the repair charges for the item(s).
