25
BMW Roadside Assistance
The BMW Roadside Assistance Program
reflects BMW’s commitment to your complete
satisfaction with the BMW ownership
experience.
It is available for U.S. version BMWs in all 50
states, Canada, and Puerto Rico 24 hours a
day, 365 days a year.
It is a valuable benefit provided to you at no
additional cost. (Subject to certain limitations
and exclusions noted on pages 25-27).
Owner’s Eligibility
You are covered if your vehicle is:
– A new BMW automobile, distributed by
BMW NA, and purchased at an authorized
BMW center, OR;
– A new BMW automobile, purchased under
the BMW NA European Delivery Plan, OR;
– A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military
Sales programs, operated in any of the 50
states, Canada and Puerto Rico.
Coverage is provided for the vehicle itself,
regardless of the driver. Protection is concurrent
with the New Vehicle Limited Warranty.
Getting Started
A temporary Roadside Assistance Identification
Card can be found inside of your vehicle
portfolio. It contains the 24-hour toll-free number
for Roadside Assistance.
For your convenience a decal, showing the
same information as the ID card, has been
affixed to the tool kit cover on the trunk lid.
In a few weeks you will receive a permanent
BMW Roadside Assistance ID card by mail. The
date of purchase and the vehicle identification
number (VIN) are embossed on the card.
This card should be carried by the driver of
your BMW automobile.
Calling For Assistance
The toll-free BMW Roadside Assistance
number is answered by a BMW Roadside
Assistance service representative. In order for
you to receive quick and reliable services, it is
essential that you should provide detailed and
accurate information to the service
representative.
Be prepared to give:
1. Your name and address.
2. Your complete Vehicle Identification Number
(found on your vehicle registration or your
permanent BMW Roadside Assistance ID
card).
3. Model description of your vehicle.
4. Date of purchase.
5. License plate number of your vehicle.
6. Vehicle location (including nearby
crossroads/intersections, highway mile
markers, street numbers, landmarks, etc.).
7. Location you are calling from (including a
telephone number where you can be
reached). If you are calling from a public
phone wait there for the return call. Do not
leave this location without informing the
Roadside Assistance service representative.
8. A description of your vehicle’s problem.
Specific and accurate information will
enable the Roadside Assistance service
representative to provide the proper help.
