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M1 Mini User Manual
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24. Troubleshooting
The table below lists common problems you may have with the device and possible solutions to
those problems. If none of the corrective actions solve the problem, contact your home care
provider.
24.1 Common Problems in Patients and Corresponding Solutions
Problem
Possible Cause
Solution (s)
Dry,
cold,
runny, and
blocked
nose; having
a cold
The nose reacts to the airflow and
cold. Due to fast airflow, the air
becomes cold, leading to nasal
mucosa irritation and subsequent
dryness and swelling
Contact your physician, and
continue treatment unless the
physician suggests the opposite
Dry
mouth
and throat
Probably because the patient
sleeps with his or her mouth
open, and the pressurized air
goes out via the mouth, leading
to nasal and throat dryness
Use a chin strap to prevent the
mouth from opening during sleep,
or use a full-face mask. Contact
your physician for details
Eye irritation
The mask size or model may not
be correct, or the mask is not
positioned correctly, thereby
leading to air leakage
Narrow the distance between the
forehead support of the mask and
the forehead. Note that adjusting
the mask too tight may leave
markings on the patient’s face.
Add additional filling to the mask
so it does not leak.
Contact your equipment supplier
for an appropriate mask. Add
additional filling to the mask if
necessary
Mask cushion (the soft part of the
mask) hardens
Replace the mask or mask
cushion
Facial
reddening
The mask is too tight
Loosen the headgear
The distance between the
forehead support of the mask and
the forehead is not correct
Try a different distance. The
angle and size of the forehead
support differ according to the
type of masks
Facial
reddening
Wrong mask size
Contract your equipment supplier
for a correct-size mask
The patient is allergic to the
materials of the mask
Contact your physician and
equipment supplier.
Use a mask which is not made
with natural rubber latex.
Place a lining between the skin
and mask
Nasal, sinus,
or ear pain
Sinus or middle ear inflammation
Contact
your
physician
immediately
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