Our products are warranted for a period of six months against defects in finish, pumps
and other product performance issues. Light bulbs are not warranted. Our experience
has shown that in practically 100% of incidents that any defect is apparent within a week
of installation and use. Appearance defects should be noticed upon unpacking the
fountain. We have found that finishes have ‘failed’ due to poor maintenance, local water
conditions with minerals affecting the finish, attempts to clean with harsh chemicals or
abrasive pads being used. Performance of water flow, spitting, and other ‘leaks’, are
usually caused by debris getting into the fountain, buildup of minerals, algae from poor
water or lack of maintenance. Pumps can also fail due to water levels not being
maintained in the reservoir and this is not covered by the warranty.
Manufacturers Defect defined - A distinct and obvious flaw in the manufacturing of the
product that inhibits the product’s ability to function properly or a distinct and obvious
flaw in the workmanship of the product that affects its physical appearance. Bluworld
water features are manufactured under generally accepted manufacturing techniques as
recognized by the International Organization of Standardization. Our products are hand
made and hand finished thus minor scratches in materials within accepted ranges are
not considered defects.
Slate- Many of our products contain natural slate. Slate can vary to a large degree and
that individuality is what is considered to be unique and inherent to the beauty of the
natural product as no two are exactly alike. Photos in our marketing materials are
representative of our slate products but should not be relied on to duplicate the photo.
We use natural mined slate in our products. Personal taste in the appearance of slate is
not considered a reason for a return.
Mirrors-We use tempered mirror in our water features for safety reasons and the process
of tempering the mirror may cause the mirrors not to reflect images in the same manner
of a non-tempered mirror which is designed to reflect images in their true form. When
water is flowing over our tempered mirror surfaces, these slight differences are not
noticeable and this is not considered a reason for a return.
Copper- Since we have numerous products manufactured with natural pure copper it is
important to note that we do protect the copper with a clear heat-baked on powder coat
material. This material should last for a minimum of one year but water conditions may
affect the length of protection it will afford to the copper. Copper oxidizes differently than
other metals and personal tastes differ as to an individual’s perception of it. It may
oxidize as a green oxidation or rose colored blush. You can minimize this by wiping
down the oxidation and then applying wax or Pledge™ to that area. This condition is not
a reason for a return or warranty claim.