Version: 10
User Manual
04-May-18
www.blupoint.org
© BluPoint Ltd. 2018 38
Troubleshooting and FAQs
Why won’t my
BluHub turn on?
The battery may be dead. Make sure the power light is illuminated on the
front of the BluHub
, if it isn’t then plug it into either mains electricity or a
solar panel. Leave it to charge for 15 minutes on mains electricity before
trying again. If you are using a solar panel to charge the BluHub it is
dependent on the weather conditions whether the BluHub can be
charged and operated at the same time. If the weather is cloudy or not
direct sunlight please charge the BluHub for 8 hours to get it up to a
suitable charge before using it extensively. If this does not work please try
unplugging the BluHub from power and press the on button, please plug
the BluHub back in after you do this no matter what the outcome.
The battery life of the BluHub is ~12 hours, if you notice the BluHub is not
holding its charge for anywhere near this long please contact your
BluPoint Ambassador.
The LCD screen is frozen what should I do?
Try turning the BluHub off and on again. If the off button is unresponsive
then hold it down for ~25 seconds (until the BluHub powers off suddenly)
to force shutdown. Turn it on again following this. If the BluHub does not
shutdown following this force shutdown please contact your BluPoint
Ambassador.
I cannot connect to the BluHub on Wi-Fi.
Some phones may need to have their data/3G turned off to properly
connect to BluPoint. Phones such as Android N/Android 7.0 phones have
problems connecting if data is still switched on, in this instance the phone
will use the data rather than the BluPoint Wi-Fi.
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