Device Manual
Device Maintenance
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Replacing the Battery
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Rechargeable batteries have a limited number of charge cycles and may eventually need to be
replaced. The device battery is not user replaceable; it can only be replaced by your device service
provider.
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Having said this, the battery in the device should maintain its ability to charge to at least 90% of
capacity through 1000 charge cycles. This means that if you charged the unit every day (unlikely) the
battery would need to be replaced every 3 years. If you charged the device once a week, it would
need the battery replacing once every 10 years. Realistically, you do not need to worry about this.
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Cleaning
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To clean your Device, unplug all cables and turn off. Then use a soft, slightly damp cloth to clean any
dirt.
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Do not use alcohol or abrasive substances to clean your device.
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Fault Finding and Support
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Troubleshooting
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If something isn’t working correctly, you should first ensure the unit is powered, and any in the circuit
are good. You can also do a hardware reset the device by swiping the reset magnet all the way around
the outside edge of the unit. The unit will beep after about 10 seconds, and will then be reset.
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If neither of the above work, then please get in touch with the helpdesk, using the details below.
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Helpdesk and Support Details
For assistance, please contact the Rock Seven support team by emailing [email protected] - it
would greatly help us if you provided the following information:
• Name and contact number
• Serial number of the Device (see serial number label)
• Symptoms of the fault
• History of action taken to attempt to rectify the fault
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Please remember that the more information you can give us, the better we’ll be able to help you. A
simple ‘it doesn’t work’ isn’t enough - please be as descriptive as you can, and we can then get you up
and running again as quickly as possible.
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For assistance, please contact the Blue Sky Network support team by emailing
[email protected]. It would greatly help us if you provided the following information:
