7
Side brush error.
Take the side brushes off then and clean and reinstall them.
8
Main brush error.
Take the main brush out, then clean and reinstall it.
9
Wheel error.
Check and remove any dust or hair jammed in the wheels.
10
The robot cleaner is
getting stuck.
Remove the obstacles that hindered the robot, then move the robot to a
different place and relaunch it.
11
Low battery.
Robot cleaner has a low battery. Take it back to the charging station to
recharge.
12
Battery error.
Robot cleaner cannot work properly due to extreme battery temperature.
Retry after the battery temperature returns to the operating range.
13
Vacuum fan error.
The vacuum fan cannot work properly. Clean the dust bin and filter, and
then relaunch the robot.
14
Wi-Fi
connection
failed.
Check whether the wifi user name and password are correct,and make
sure the SSID is working in 2.4GHz mode.
Take the robot and smartphone close to the router when setting the
network.
15
Localization lost.
The robot will try to re-localize itself. If the robot fails to re-localize itself,
it will clear the map and the virtual walls.
Please rebuild the map and add the virtual walls again.
16
Map loading fail.
Robot cleaner will automatically load the previous map during its
launching process. If the robot fails to load the map, it will clear the map
and the virtual walls. Please rebuild the map and add the virtual walls
again.
17
Charging station not
powered on.
Please make sure that the power cable of the charging station is
connected properly.
18
Robot Cleaner cannot
find the way home.
Make sure that there is enough open space around the charging station.
You can manually take the robot back to the charging station to recharge
itself.
19
Need to replace the
filter.
Please clean and replace the filter.
20
System error.
Please reset the robot.
21
For other situations: Reset the robot cleaner, reset it’s WiFi and rebind it with your APP.
FAQ
Question
Solution
Unable to launch.
1. Robot cleaner has a low battery. Please fully charge it before using.
2. Extreme battery temperature. Please use the robot within the temperature
range of 0℃-40℃.
Unable to charge.
1. The charging station is not powered on. Please make sure that the power
cable is connected properly.
2. Charging electrodes are dirty. Please clean the electrodes on the robot and
the charging station.
Unable to go back to the charging
station.
Please make sure that there is enough space around the charging station and
its recognition zone is clean.
You need to put the robot on the charging station before you operate it,
otherwise, it cannot go back to the charging station.
Unable to discover the robot
cleaner via APP.
Please reset the WiFi of the robot. Enable Bluetooth on your smartphone and
keep it close to the robot.
Unable to bind robot cleaner with
APP.
Please make sure the charging station and robot cleaner are in an area with
consistent and strong WiFi coverage, and then reset the WiFi of the robot
and rebind it with your smartphone.
