en
36
Customer service
Your local customer service can be
found in the telephone directory or in
the customer-service index. Please
provide customer service with the
appliance product number (E-Nr.) and
production number (FD-Nr.).
This information can be found on the
rating plate. Fig.
-
To prevent unnecessary call-outs, please
assist customer service by quoting
the product and production numbers.
This will save you additional costs.
Repair order and advice
on faults
Contact information for all countries can
be found on the enclosed customer
service list.
Fault
Possible cause
Remedial action
The frozen food is thawing.
The ambient temperature is
below +16° C. The
refrigeration unit is starting
less frequently.
Increase the ambient temperature (above
+16° C).
Fig.
"
/B Appliances with room temperature
switch: To switch on, press the room
temperature switch. Red mark becomes
visible. The light inside the appliance is lit
at a reduced luminosity.
Appliance has no
refrigeration capacity.
The temperature controller is
in position “0”.
Turn the temperature controller from position
“0”. Fig.
"
/A
■
Power failure.
■
The fuse has been
switched off.
■
The mains plug has not
been inserted properly.
Check whether the power is on, check
the fuses.
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