TROUBLESHOOTING
Filter Leaks
•
Check that the inlet and outlet nuts and O-rings have been correctly assembled and that
they are hand tight.
•
PTFE tape may be needed to give a water tight seal, and should be applied to the thread
of the inlet and outlet hose tails.
•
Ensure the filter head gasket is in the correct position, and is free from any detritus.
•
Ensure that the hoses are secured to the inlet and outlet hose tails with a Jubilee Clip.
•
Ensure that the filter is installed on a flat level base.
Cloudy/Brown Water
•
Check that you have correctly calculated the pond volume, pond depth and the ponds level
of direct sunlight. Check this information against the pond sizing table on page 4. You may
require a larger Clean Pond Machine model.
•
Adding shade to the pond by introducing lilies or floating plants to the water surface will help
to reduce pond sludge. Planting the pond with marginal plants will also help create a
balance. New ponds may require some time to establish and create a healthy balance.
•
The filter is not being supplied with water 24 hours a day. Do not turn off the pump feeding
the filter with water – continuous running is required for the beneficial bacteria within the filter
to break down fish waste.
•
The filter media is insufficiently blocked – allow the Clean Pond Machine media time to clog,
as the media clogs it will trap finer and finer waste.
•
The water is extremely dirty – physically remove pond waste and leaves, carry out a partial
water change.
UVC Leaks
•
Check that the UVC O-rings are all in the correct position.
•
Check for damage to the Quartz sleeve.
•
Ensure the UVC electronics cap is tightened sufficiently to make the watertight seal.
Low/No flow from filter
•
Check that the pump is running. Check the mains power supply.
•
Ensure all pipework is fully connected to the pump and filter.
•
Check for blockages in the pipework.
•
Clean the filter – the Clean Pond Machine media may have become too blocked by
pond waste.
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