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As soon as you have purchased the generator,
we recommend that you check to make sure
it is intact and that you read the operating
instructions carefully before using it. The
purchase receipt for this product is to be retained
and must be presented if making a claim under
the terms of the Smart Marketing Group (SMG)
warranty. Bank account statements are not
acceptable for proof of purchase.
This warranty does not cover generators intended
for hire or use in commercial applications or in
commercial premises. The warranty will under
no circumstances extend to reimbursement or
payment of damages, whether direct, indirect
or consequential. The warranty is void if there
is evidence the generators has been modified
or tampered with in any way or used with
unauthorised accessories without our consent.
SMG declines any responsibility or liability
whatsoever arising from misuse or abuse,
negligent handling of the generators or if the
product has not been installed or failure to
comply with the relevant safety, operating,
setting and maintenance instructions (see further
in this manual).
The warranty does not extend to installation or
disconnection costs.
Any item sent freight forward/collect for repair will
be refused. Warranty repairs are free of charge,
provided the appliance is delivered to our service
department or authorised service agent. The
generator will need to be returned, adequately
protected in a box. SMG will not be responsible
for any in-transit loss or damage. Assistance
under the warranty will only be made available if
the request is made to our customer service team
on the contact numbers listed below and proof of
purchase is provided.
This is a repair only warranty you will need to take
the generator to the authorised service agent after
contacting our customer service centre.
If the product includes various accessories or
components, only the defective accessory or
component will be replaced or repaired.
SMG reserves the right to replace defective parts
of the product with parts and components of
similar quality, grade and composition where an
identical part or component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than
being repaired. Refurbished parts may be used to
repair the products.
Damage caused by third party accessories is not
covered under this warranty.
Damage caused to attached equipment or third
party accessories will not be covered under
this warranty.
Rust and corrosion are not covered under this
warranty.
If a warranty fault is found the freight cost will
be credited to the owner. If no fault is found the
product will be returned and any costs associated
with the service will be charged to the owner.
Blockages caused by spider webs, insects, dirt, or
accumulated dust and incorrectly mixed 2-stroke
fuel are not covered by warranty. SMG reserves
the right to replace or repair the appliance within
the warranty period. Parts found to be defective
due to a manufacturing default will be replaced
free of charge.
In the event of SMG choosing to replace the
appliance, the warranty will expire at the original
date of purchase. If no warranty fault is found
the owner will be advised and the product will be
returned and any costs associated with the service
will be charged to the owner.
Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for
a major failure and for compensation for any
other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a
major failure. The benefits of this warranty are
in addition to any rights and remedies imposed
by Australian State and Federal legislation that
cannot be excluded.
In New Zealand, this SMG warranty is in addition
to the conditions and guarantees which are
mandatory as implied by the New Zealand
Consumer Guarantee Act 1993.For service, spare
parts or product information please contact
customer service:
Australia: 1300 660 457
New Zealand: 0800 474 876
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
[email protected]
coMpleTe WARRANTY STATeMeNT – geNeRAToR gRoUp