Turn off synchronization for email messages sent from a BlackBerry device
You can configure email message synchronization so that messages that users send from their BlackBerry® devices are not
synchronized in the email application on their computers.
1.
In the BlackBerry Manager, click the Users tab.
2.
Double-click a user account.
3.
In the left pane, click Redirection.
4.
In the Message Forwarding section, set Do Not Save Sent Messages to True.
5.
Click OK.
Turn off email message forwarding to a BlackBerry device
You can prevent the BlackBerry® Professional Software from forwarding email messages to a BlackBerry device temporarily;
for example, if a user is on vacation and does not want to receive messages during that time. When you turn off message
forwarding for a user account, the user can send email messages but cannot receive them on the BlackBerry device. The user
can later turn on message forwarding on the BlackBerry device manually.
1.
In the BlackBerry Manager, click the Users tab.
2.
Click a user account.
3.
In the Service Access section, click Disable Redirection.
Managing wireless message reconciliation
Wireless message reconciliation synchronizes message status changes between the BlackBerry® device and the email
application on users' computers. The BlackBerry® Professional Software reconciles message moves, deletions, and indicators
for read and unread email messages. By default, wireless message reconciliation is turned on in the BlackBerry Professional
Software and scheduled to occur every 15 minutes.
If you are concerned about high volumes of wireless network traffic, you can recommend that users limit their use of the
Reconcile Now menu item in the message list on the BlackBerry device.
Turn off wireless message reconciliation
To reduce wireless network traffic or to manage individual user accounts, you can prevent the reconciliation of messages
between BlackBerry® devices and the email application on users' computers. Users can reconcile their messages by
connecting the BlackBerry device to the BlackBerry® Desktop Manager.
1.
In the BlackBerry Manager, click the Home tab.
2.
Click Edit Server Properties.
3.
In the left pane, click Messaging.
4.
In the Messaging Options section, in the Wireless Message Reconciliation Enabled drop-down list, click False.
Administration Guide
Managing wireless message reconciliation
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