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Change the method that the BlackBerry Enterprise Server uses to resolve conflicting
IT policies
You can change the method that the BlackBerry® Enterprise Server uses to determine what IT policy to apply to a
user account when a user account belongs to multiple groups that have different IT policies. If you change the method
used to resolve conflicting IT policies, the next IT policy reconciliation process that occurs might have a significant
impact on the performance of your organization's BlackBerry Enterprise Server environment. It is a best practice to
configure this feature during low usage periods.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry solution
topology > BlackBerry Domain > Component view.
2. Click BlackBerry Administration Service.
3. At the bottom of the page, click Switch method to resolve multiple IT policies.
4. Click Yes - Switch the method.
Related topics
Option 1: Applying one IT policy to each user account, 44
Option 2: Applying multiple IT policies to each user account, 45
Rank IT policies
You must rank the IT policies that you create so that the BlackBerry® Enterprise Server can resolve IT policy conflicts
when a user account is a member of multiple groups that have different IT policies.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
2. Click Manage IT policies.
3. Click Set priority of IT policies.
4. To move the IT policies higher or lower in the list, click the up arrow icon or down arrow icon.
5. Click Save.
Option 2: Applying multiple IT policies to each user account
You can configure the BlackBerry® Enterprise Server to apply multiple IT policies to a user account when a user
account is a member of multiple groups that have different IT policies. The BlackBerry Enterprise Server creates a
combined IT policy for the user account that has a unique ID by applying the policy rules from the multiple IT policies
and resolving any conflicting rule settings. The BlackBerry Enterprise Server resolves conflicting rule settings by
applying the rule setting from the IT policy that you ranked the highest in the BlackBerry Administration Service.
If you install BlackBerry Enterprise Server 5.0 SP2 or later, this is the default method for resolving IT policy conflicts.
If you upgrade to BlackBerry Enterprise Server 5.0 SP2 or later from a previous version of the BlackBerry Enterprise
Server, the default method for resolving IT policy conflicts is to assign one IT policy to each user account according
to the rankings of the IT policies that you specify in the BlackBerry Administration Service.
Administration Guide Assigning IT policies and resolving IT policy conflicts
45