34
SMS messages — frequently asked questions
Why can’t I send SMS messages?
Can I verify that my SMS message has reached its
recipients?
How do I display more items in an SMS message
thread?
Can I hide sent messages?
Can I remove the prompt that appears before I delete
messages?
Why were some of my messages deleted from the
device?
Why aren’t all the SMS options described appearing
on my device?
What are the
Priority
and
Callback Number
fields in
the SMS options?
How do I change how long messages and phone call
logs remain in a messages list?
Why can’t I send SMS messages?
Verify that you are in a wireless coverage area and that
your BlackBerry® device is connected to the wireless
network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.
If you send a message and you are not in a wireless
coverage area, the device sends the message when
you return to a wireless coverage area.
If you still cannot send SMS messages, verify that your
plan supports sending and receiving SMS messages,
and verify that the destination number uses the format
your service provider requires. Contact your service
provider for more information.
Can I verify that my SMS message
has reached its recipients?
Yes. In the device options, click
SMS.
Set the
Delivery
Reports
field to
On.
When your SMS message reaches its recipient, a
D
appears beside the check mark in a messages list.
Contact your service provider to find out whether this
feature is available on your network.
How do I display more items in an
SMS message thread?
In the device options, click
SMS.
In the
Number Of
Previous Items
field, set the number of SMS messages
to display.
Can I hide sent messages?
Yes. In the messages options, click
General Options.
Set the
Hide Sent Messages
field to
Yes.
Notes:
If you set the
Hide Sent Messages
field to
Yes,
and
you open an SMS message that is part of a thread, the
sent messages appear in the thread.
To view all sent SMS messages, in a messages list, click
the trackwheel. Click
View Folder.
Click
SMS Outbox.
Click
Select Folder.
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