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SMS messages — frequently asked questions

•

Why can’t I send SMS messages?

•

Can I verify that my SMS message has
reached its recipients?

•

How do I display more items in an SMS
message thread?

•

Can I set how SMS messages display?

•

Can I remove the prompt that appears before
I delete messages?

•

Why were some of my messages deleted from
the handheld?

•

Why aren’t all of the SMS options described
appearing on my handheld?

•

What are the Validity Period, Sent As, and
Network to Send Over fields in the SMS
options?

•

How do I change how long messages remain
in the messages list?

Why can’t I send SMS messages?

Verify that your handheld radio is turned on and
that you are in an area of sufficient wireless
coverage. For more information on wireless
coverage levels, refer to the printed
documentation that accompanied your handheld.

If you send a message and you are not in an area
of sufficient wireless coverage, the handheld
sends the message when you return to an area of
sufficient wireless coverage.

Verify that fixed dialing number mode is not
enabled. To disable FDN mode, in the phone
options, click FDN Phone List. Click the
trackwheel. Click Disable FDN mode.

If you still cannot send SMS messages, verify that
your plan supports sending and receiving SMS
messages. For more information, contact your
service provider.

Can I verify that my SMS message

has reached its recipients?

Yes. In the handheld options, click SMS. Set the
Delivery Reports field to On.

When your SMS message reaches its recipient, a D
appears beside the check mark in the messages
list.

How do I display more items in an

SMS message thread?

In the handheld options, click SMS. In the Number
of Previous Items field, set how many previous
SMS messages from the thread should appear.

Note:

If, in the handheld options on the SMS screen, you
have set the SMS View field to Conversational, all
of the messages in the thread display by default.

Can I set how SMS messages

display?

Yes. In the handheld options, click SMS.

If you want SMS messages within a thread to
display as separate entries in the message list, set
the Message List option to Show all.

If you want to change the format of SMS
messages so that you can type a response in the
same screen that you view the message, set the
SMS View field to Conversational.

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Содержание 6200 BOOKLET

Страница 1: ...BlackBerry Wireless Handheld User Guide...

Страница 2: ...rmation that is contained in this document however RIM makes no commitment to provide any such changes updates enhancements or other additions to this document to you in a timely manner or at all RIM...

Страница 3: ...ng handheld data 23 Typing 25 Phone 27 Browser 35 Downloading 39 Contacts 41 Calendar 45 Tasks 49 Memos 51 Alarm 53 Calculator 55 Date and time 57 Profiles 59 Screen display 61 Language 63 Power and b...

Страница 4: ...4...

Страница 5: ...e been provisioned for the service and the option does not appear contact your system administrator If you do not have access to BlackBerry Enterprise Server version 4 0 refer to the printed documenta...

Страница 6: ...6...

Страница 7: ...lick Use Once 4 Click Email 5 Type an email address 6 Click the trackwheel 7 Click Continue 8 Type a message 9 Click the trackwheel 10 Click Send Notes If you have added contacts to the address book y...

Страница 8: ...ted topics Can I file messages View filed messages View filed messages To display all filed messages in the messages list in the messages options click General Options Set the Hide Filed Messages fiel...

Страница 9: ...ick the trackwheel 5 Click Save Related topic About email signatures About out of office reply The out of office reply is automatically sent to your contacts the first time that the contact sends you...

Страница 10: ...lick a name Click Continue To make the filter detect messages from multiple contacts use semi colons to separate your contacts in the From or Sent to fields Related topics About email filters Use emai...

Страница 11: ...t you selected the Inbox If you do not select the Inbox email messages are not forwarded from this folder To specify all of your folders for redirection including your Sent Items folder select the Sel...

Страница 12: ...12...

Страница 13: ...hat person PIN messages are not routed through an existing email account When your PIN message is delivered to the recipient a D appears with a check mark in the messages list Find your PIN In the han...

Страница 14: ...14...

Страница 15: ...our handheld is enabled for SMS this number is also your SMS number Type an SMS number When you type an SMS compatible number include the country code and the area code Note In the phone set your smar...

Страница 16: ...te To remove the history from an SMS message when replying click the trackwheel Click Remove History Resend an SMS message To resend your SMS message to the same contact open the message Click the tra...

Страница 17: ...After you set the criteria click the trackwheel Click Search Related topics Use saved searches Search for a specific contact Search for a subject Use saved searches To view your saved searches in the...

Страница 18: ...earch to be successful File attachments are not searched when you search across the handheld programs To expand a folder click a folder with a plus sign beside it Click Expand To collapse a folder cli...

Страница 19: ...book when viewing an address book attachment click the trackwheel Click Add to Address Book To update contact information when viewing an address book attachment click the trackwheel Click Update Addr...

Страница 20: ...v Sheet To view the next worksheet in a spreadsheet click the trackwheel Click Next Sheet To pan horizontally across an image hold the Alt key and roll the trackwheel To zoom into or out of an image c...

Страница 21: ...concile email messages over the wireless network Set wireless email reconciliation In the messages options click Email Reconciliation Set the Wireless Reconcile field to On Note Set the Wireless Recon...

Страница 22: ...he wireless network Set wireless PIM synchronization If you have been using your handheld with wireless PIM synchronization disabled or are enabling wireless PIM synchronization for the first time syn...

Страница 23: ...held data using the Backup and Restore tool For more information on manual handheld data backup refer to the BlackBerry Desktop Software Online Help About restoring handheld data If your handheld is i...

Страница 24: ...24...

Страница 25: ...ick New 4 In the Replace field type the text to replace 5 In the With field type the text to appear 6 In the Using field set whether the entry is capitalized exactly as typed Specified Case or whether...

Страница 26: ...field to Slow or Fast Save your changes Typing frequently asked questions What is the Insert Macro menu item Why can t I use shortcuts on the Home screen What is the Insert Macro menu item Use the Ins...

Страница 27: ...all 1 In the phone type a phone number or select a contact 2 Press the Enter key 3 To end the call hold the Escape button Notes If the contact that you want to call is not listed click the trackwheel...

Страница 28: ...djust the phone volume During a call roll the trackwheel up to increase the volume or roll the trackwheel down to decrease the volume Phone features During a call your handheld has all the functions t...

Страница 29: ...eel Perform one of the following actions Change the contact assigned to a speed dial letter Click the contact Click Edit Click a new contact Click Speed Dial contact name Assign the contact to a diffe...

Страница 30: ...ick Save Note Before enabling call forwarding verify that you have call forwarding phone numbers added Depending on your SIM card the phone numbers for the call forwarding profiles might already be sp...

Страница 31: ...ling 2 Set the Country Code and Area Code fields 3 In the National Number Length field set the default length for phone numbers in your country 4 Click the trackwheel 5 Click Save Note When calculatin...

Страница 32: ...e 1 In the phone options click General Options 2 Set the Default Call Volume field 3 Click the trackwheel 4 Click Save Related topic About default call volume About fixed dialing If you enable fixed d...

Страница 33: ...ixed dialing entries On the FDN list click a contact Perform one of the following actions Edit Delete Reset call timers 1 In the phone click the trackwheel 2 Click Status 3 Click Last Call or Total Ca...

Страница 34: ...34...

Страница 35: ...more information contact your system administrator The Internet Browser available from some service providers is also optimized for viewing HTML web pages For more information on Internet Browser sup...

Страница 36: ...o load all the images click the trackwheel Click All Images Copy a link image or web page address On a web page click a link or image Click Link Address Image Address or Page Address Click Copy Addres...

Страница 37: ...rganize bookmarks into folders Organize bookmarks into folders In the bookmarks list click a folder Perform one of the following actions Add a folder Click Add Subfolder Open a bookmark folder with su...

Страница 38: ...ograms refer to the BlackBerry Desktop Software Online Help If your handheld is integrated with an email account using a BlackBerry Enterprise Server and you are not using the BlackBerry Desktop Softw...

Страница 39: ...te Depending on your service provider you might not be able to save ring tones Related topics Can I listen to a ring tone before I download it Manage downloaded ring tones Set profiles Legal notice Ab...

Страница 40: ...y that your handheld radio is turned on and that you are within an area of sufficient wireless coverage For more information on wireless coverage levels refer to the printed documentation that accompa...

Страница 41: ...te a mailing list 1 In the address book click the trackwheel 2 Click New Group 3 Type a name for the mailing list 4 Click the trackwheel 5 Click Add Member 6 Click a contact 7 Click Continue 8 Click t...

Страница 42: ...ied to the category remain in the address book Add a pause or wait Use a wait or a pause to separate additional numbers for example a password or extension from the main phone number When the main pho...

Страница 43: ...h results Manage remote address book search results To view information for a contact in the search results click a contact Click View To delete a contact from the search results click the trackwheel...

Страница 44: ...44...

Страница 45: ...rent date click the trackwheel Click Today To move forward or back by a time period click the trackwheel Click Prev or Next Schedule an appointment 1 In the calendar click the trackwheel 2 Click New 3...

Страница 46: ...r the appointment to recur on a relative date For example set an appointment to recur on the last Friday of each month or on the 28th of each month In the Days field set the days on which the weekly a...

Страница 47: ...before you accept or decline it the appointment is deleted from your desktop calendar Change meeting participants Open the meeting In an Accepted or Declined field click a contact Perform one of the...

Страница 48: ...48...

Страница 49: ...Enter key Use tasks Click a task Perform one of the following actions Open Mark Completed Mark In Progress Delete Delete Completed Change task status To change the status for a task to Waiting or Defe...

Страница 50: ...he trackwheel Click Filter To clear the check boxes beside any selected categories press the Space key Delete categories In the task list click the trackwheel Click Filter Click a category Click Delet...

Страница 51: ...the trackwheel 4 Click New 5 Type a name for the category 6 Click the trackwheel Related topic About categories Apply categories to memos When creating or editing a memo click the trackwheel Click Ca...

Страница 52: ...52 How do I know how many contacts calendar entries tasks or memos I have saved...

Страница 53: ...ion including the tune the volume level and the number of times that the tune plays Silence the alarm Press any key If snooze is enabled in the Daily Alarm dialog box click Snooze Turn off the alarm I...

Страница 54: ...54...

Страница 55: ...er Click M To recall the memory click MR To delete the memory click MC To replace the memory type a number Click MS Convert measurements In the calculator type a number Click Menu To convert the numbe...

Страница 56: ...56...

Страница 57: ...e and time Save your changes Note To set the date and time in the alarm click the trackwheel Click Change Date Time Can I set the time automatically on my handheld Yes depending on your service provid...

Страница 58: ...58...

Страница 59: ...Enable Note To change the current notification profile quickly select a profile Press the Space key Create a notification profile 1 In the profiles list click the trackwheel 2 Click New 3 Type a name...

Страница 60: ...60 What is the escalating volume level If you use the escalating volume level the notification volume level consistently increases until the handheld reaches the loudest volume level...

Страница 61: ...n BlackBerry Wireless Handhelds with monochrome screens Set a screen saver 1 In the handheld options click Screen Keyboard 2 Set the Standby Screen field to Enabled 3 In the Standby Timeout field set...

Страница 62: ...lds with color screens you set themes to control the appearance of items such as applications indicators words and icons Themes might be pre loaded on your handheld or you can download themes in cod f...

Страница 63: ...ut changing the display language This will change Auto text and other typing settings to the selected language 1 In the handheld options click Language 2 In the Input method field select a preferred l...

Страница 64: ...64...

Страница 65: ...more information on the differences for your theme refer to the printed documentation that accompanied your handheld Turn the handheld on and off automatically 1 In the handheld options click Auto On...

Страница 66: ...66...

Страница 67: ...ss coverage you can attempt to improve the level of wireless coverage by selecting a different network In the handheld options click Network Set the Selection Mode field to Manual Click the Scan for A...

Страница 68: ...68...

Страница 69: ...r more information contact your service provider Add a SIM card contact 1 In the address book click the trackwheel 2 Click SIM Phone Book 3 Click the trackwheel 4 Click New 5 Type the contact informat...

Страница 70: ...ith a SIM card PIN code to set SIM card security If you type the SIM card PIN code incorrectly three times your SIM card does not function For more information contact your service provider Change the...

Страница 71: ...ted with an email account using a BlackBerry Enterprise Server some security settings might differ For more information contact your system administrator Set a handheld password 1 In the handheld opti...

Страница 72: ...ed an open lock in the handheld status section of the screen indicates that encryption is in progress A closed lock indicates that encryption is complete After you type your handheld password data on...

Страница 73: ...r to forward email to your handheld update the encryption keys using the BlackBerry Desktop Software For more information refer to the BlackBerry Desktop Software Online Help Related topic About encry...

Страница 74: ...s Verify security software In the handheld options click Security Click the trackwheel Click Verify Security Software Related topic About security self tests About firewall settings If you have third...

Страница 75: ...store my handheld after clearing it Set owner information In the handheld options click Owner Type your contact information Click the trackwheel Click Save Note Owner information appears on the screen...

Страница 76: ...76...

Страница 77: ...you destroy Long makes the paddle longer Slow slows down the speed of the ball Gun enables you to shoot three bullets at the bricks Laser enables you to shoot unlimited laser beams at the bricks Mult...

Страница 78: ...78...

Страница 79: ...your service provider over the wireless network when your system administrator makes a change on the BlackBerry Enterprise Server through the BlackBerry Desktop Software when you connect your handheld...

Страница 80: ...80...

Страница 81: ...ently asked questions Alarm frequently asked questions Network coverage frequently asked questions Security frequently asked questions Why are some of the features described not available on my handhe...

Страница 82: ...82...

Страница 83: ...re sent to my handheld How do I create a generic filter Why are some messages sent to my handheld even though I have created a filter Why can t I specify some folders from which email messages are red...

Страница 84: ...of insufficient wireless coverage If a clock icon appears beside the message delete the message to stop it from being sent If the radio is turned on and you are in an area of sufficient wireless cove...

Страница 85: ...ent to your handheld is filed automatically and it might not appear in the messages list To view all of your messages set the Hide Filed Messages field to No Why is there a different icon beside some...

Страница 86: ...andheld field to No How do I create a generic filter To create a generic filter use wildcards when specifying the contacts to which the filter applies In the From field specify part of the sender s ad...

Страница 87: ...esktop Software For more information refer to the BlackBerry Desktop Software Intellisync Online Help How do I stop email messages from being sent to my handheld If you are using the BlackBerry Deskto...

Страница 88: ...88...

Страница 89: ...ot enabled To disable FDN mode in the phone options click FDN Phone List Click the trackwheel Click Disable FDN mode If you still cannot send SMS messages verify that your plan supports sending and re...

Страница 90: ...s Why aren t all of the SMS options described appearing on my handheld Depending on your service provider plan some SMS message options might not be available on your handheld For more information con...

Страница 91: ...h an email account using the BlackBerry Enterprise Server version 3 6 or later for Microsoft Exchange the BlackBerry Enterprise Server version 2 2 or later for IBM Lotus Domino or the BlackBerry Web C...

Страница 92: ...at column expand to the size of the cell with the longest content To change the column size for all of the columns in a spreadsheet click the unmarked column label in the top left corner of the screen...

Страница 93: ...d content bar appears in a document attachment when more content is available but has not been retrieved To retrieve skipped content click the skipped content bar Click More Can I see tracked changes...

Страница 94: ...94...

Страница 95: ...If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 2 1 or later calendar appointments and meetings might be the only PIM items that can be synchronized...

Страница 96: ...m the handheld in the messages list click the trackwheel Click Reconcile Now Can I reconcile with my personal folders Yes If you are a Microsoft Exchange user and you use personal folders you can only...

Страница 97: ...ble FDN mode Why am I no longer receiving calls Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage For more information on wireless coverage level...

Страница 98: ...I use call forwarding Yes if your service provider plan includes call forwarding and your SIM card is provisioned for the service For more information contact your service provider How do I edit the...

Страница 99: ...e how my phone number appears in the phone Yes Edit your SIM card phone number to change how your phone number appears in the phone In the handheld options click SIM Card Click the trackwheel Click Ed...

Страница 100: ...100...

Страница 101: ...rs available on my handheld Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage For more information on wireless coverage levels refer to the print...

Страница 102: ...4 0 To view web pages with JavaScript your handheld must be enabled for JavaScript support The BlackBerry Browser does not support some style sheets or dynamic HTML For more information contact your...

Страница 103: ...te the connection automatically What options can I set for BlackBerry Browser security Transport Layer Security TLS can apply to the connection from your BlackBerry Enterprise Server to a web server o...

Страница 104: ...104...

Страница 105: ...ds on the New Address screen These fields are extra fields where you can add information for your contacts such as birthdays or anniversaries You can edit the name of the field for all your contacts a...

Страница 106: ...106...

Страница 107: ...nd the number of hours that are shown in the calendar In the calendar options change the Start of Day and End of Day fields How do I change the day of the week that is shown first when viewing the cal...

Страница 108: ...Keep Appointments field are removed from your handheld The appointments can be restored however if you set the Keep Appointments field to a longer period of time When you increase the amount of time i...

Страница 109: ...the BlackBerry Desktop Software restore handheld data and services using the Backup and Restore tool For more information refer to the BlackBerry Desktop Software Online Help How do I reduce the size...

Страница 110: ...110...

Страница 111: ...Click Hide Application To switch to another application hold the Alt key and press the Escape button Continue to hold the Alt key and select an application Release the Alt key to switch to that applic...

Страница 112: ...cter key To type a symbol press the Symbol key Click a symbol To type an accented or special character hold the letter key and roll the trackwheel To turn on CAP lock press the Alt key the Right Shift...

Страница 113: ...eived message press G To view the email address or PIN of a sender or a recipient in the To or From field of a received message select a name Press Q To show the display name again press Q To delete s...

Страница 114: ...typing a phone number press N Browser To return to the last page that you viewed press the Escape button To insert a period in the Go To dialog box press the Space key To insert a slash mark in the G...

Страница 115: ...ecific date press G To create an appointment press C To move to the next day week or month press the Space key To move to the previous day week or month press the Shift key the Space key To move the c...

Страница 116: ...116...

Страница 117: ...this document to you in a timely manner or at all RIM MAKES NO REPRESENTATIONS WARRANTIES CONDITIONS OR COVENANTS EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTI...

Страница 118: ...s that you use with the handheld or desktop software Research In Motion does not in any way endorse or guarantee the security compatibility performance or trustworthiness of any third party applicatio...

Страница 119: ...updating contacts from attachments 19 See also contacts address book attachments about 19 adding 7 opening 19 addresses image 36 link 36 web page 36 alarm frequently asked questions 53 notification 5...

Страница 120: ...37 moving 37 organizing 37 renaming folders 37 BrickBreaker paddle speed 77 playing 77 tips 77 browser about 35 changing content type 101 changing home page 101 clearing cache 37 closing 36 controlli...

Страница 121: ...changing forward number 98 deleting forward number 30 requirements for using 98 setting 30 call logs adding notes 29 deleting notes 29 editing notes 29 forwarding notes 29 using 29 call waiting requi...

Страница 122: ...95 contacts adding 41 adding from company address book 42 adding to FDN list 32 adding to messages 7 allowing duplicate 105 applying categories 42 assigning speed dial 29 calling 27 categories 41 clea...

Страница 123: ...37 call forwarding number 30 call notes 29 categories 42 50 51 contacts 41 downloaded ring tones 59 email filters 10 email messages 8 email reconciliation 21 fixed dialing contacts 33 images 37 maili...

Страница 124: ...also setting changing email filters about 9 adding multiple contacts 10 based on sender 10 based on subject 10 creating 10 creating generic 86 creating quickly 10 frequently asked questions 86 managi...

Страница 125: ...fe 65 F FDN See fixed dialing file attachments about 19 changing display of 92 file information 92 frequently asked questions 91 images 19 increasing detail in images 20 memory use 92 navigating 19 op...

Страница 126: ...erating new encryption keys 73 getting started 5 groups See mailing lists H handheld activating over wireless network 5 backing up data 23 changing folders on 86 resetting 65 restoring 23 silencing 59...

Страница 127: ...s converting 55 meetings changing 46 changing attendees 47 deleting 46 inviting attendees 47 number of 105 opening 46 recurring 46 removing attendees 47 requirements for creating 95 responding to invi...

Страница 128: ...s 15 tasks 49 See also viewing order filters 10 organizing bookmarks 37 out of office reply about 9 disabling automatically 9 setting 9 owner information setting 75 P paning images 20 password keeper...

Страница 129: ...SIM card security 70 PIN messages about 13 adding contacts 7 changing 8 deleting 8 delivery confirmation 84 forwarding 8 frequently asked questions 83 opening 7 replying 8 resending 8 saving 8 sendin...

Страница 130: ...ssages 16 resetting call timers 33 handheld 65 restoring about 23 deleted service books 79 handheld 109 handheld data 23 ring tones adding 39 40 deleting 59 downloading 39 listening 59 previewing 40 s...

Страница 131: ...locking handheld 72 Memory Cleaning 109 password keeper 73 regenerating encryption keys 73 S MIME 109 self tests 74 109 SIM card 70 storing passwords 73 third party applications 74 TLS 37 verify soft...

Страница 132: ...ng alarm 53 handheld 59 SIM card editing phone number 99 security 70 SMS messages 69 SIM card phone book about 69 adding contacts 69 adding contacts to your address book 69 deleting contacts 69 editin...

Страница 133: ...ly asked questions 50 number of 105 opening 49 setting notification for 59 switching 111 synchronizing 21 viewing by category 50 text cutting or copying 25 pasting 25 tips for editing 112 text telepho...

Страница 134: ...g application details 39 AutoText entries 25 by category 42 50 51 contacts 41 email filters 10 filed messages 8 list of applications 39 mailing lists 41 memos 51 next and previous web pages 35 passwor...

Страница 135: ...d previous 35 See also browser wireless backup 23 email reconciliation 21 restore 23 wireless network copying time from 57 frequently asked questions 67 registering with 67 selecting 67 selecting auto...

Страница 136: ...136...

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