Troubleshooting for the BlackBerry Music Gateway
The BlackBerry Music Gateway does not turn on
Try performing the following actions:
• Verify that the smaller end of the BlackBerry® Travel Charger is securely connected to the USB port on the side of the BlackBerry®
Music Gateway.
• Verify that the BlackBerry Travel Charger is securely plugged into a power outlet.
The BlackBerry Music Gateway turned off unexpectedly
The Power button on the BlackBerry® Music Gateway is touch sensitive. If you need to move the BlackBerry Music Gateway while it is turned
on, avoid touching the Power button.
I connected the BlackBerry Music Gateway to my stereo but there is no
sound
Try performing the following actions:
• Verify that the BlackBerry® Music Gateway is paired with and connected to your BlackBerry device.
• Verify that the audio cable is securely connected to the BlackBerry Music Gateway and your stereo.
• Verify that the volume of your stereo and your BlackBerry device is set to a comfortable listening level.
• Verify that your BlackBerry device is playing a song or other audio file.
• Verify that your stereo is set to detect auxiliary input.
The BlackBerry Music Gateway is not responding
Unplug the BlackBerry® Travel Charger from the power outlet and then plug it back in again. If the BlackBerry® Music Gateway is still not
responding, return the BlackBerry Music Gateway to the place of purchase for service.
User Guide
Troubleshooting for the BlackBerry Music Gateway
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