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High Performance CCTV Dome Camera User Manual
APPENDIX A: TROUBLESHOOTING
APPENDIX A
Troubleshooting
Problem
Solution
Nothing appears on the screen.
- Check the power connections.
- Check the video cable connections.
- Ensure that the lens mode is set to DC (VIDEO).
The video image is not clear.
- Clean the lens with a soft, clean cloth.
- Adjust the monitor screen for room lighting conditions.
- Move the camera if necessary.
The screen is dark.
- Adjust the contrast feature of the monitor.
- If you have an intermediate device, set the 75Ω /Hi-Z properly, and check the terminals.
The MOTION DETECTION function is not working
- Is “MOTION DETECTION” mode turned on?
- Is the MD Sensitivity set too low? Increase the sensitivity.
- Check the setting of the MD AREA.
The WDR function is not working
- Is the WDR level too low?
- Is the AE Mode set to MANUAL? WDR is disabled in MANUAL exposure mode.
Colors are not quite right.
- Is the camera facing directly into sunlight or fluorescent light?
- Is the auto iris lens is being used?
- Check the connection of the lens connector cable.
The Day&Night function doesn’t work.
- Is the AGC (EXPOSURE menu) set to OFF? The Auto Day&Night Function doesn’t work if the AGC is OFF.
