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Page 26

TROUBLESHOOTING & WARRANTY

TROUBLESHOOTING

Troubleshoot your problem by using the chart below. If the unit still does not work

properly, contact W Appliance Co. customer service center or the nearest authorized

service center. Customer must never troubleshoot internal components.

SYMPTOMS

POSSIBLE CAUSE

SOLUTIONS

Thumping
sound

Heavy wash loads may
produce a thumping
sound. Washer load may
be out of balance.

This is normal. If sound continues,
washer is probably out of balance.
Stop and redistribute wash load.
Pause the cycle and redistribute the
load.

Vibrating noise

Packaging materials
were not removed.
Wash load may be
unevenly distributed in
the tub. Not all leveling
feet are resting firmly
and evenly on the floor.
Floor not rigid enough.

See the UNPACKING AND
REMOVING SHIPPING MATERIAL
section in the installation
instructions. Pause the cycle and
redistribute the load. See Leveling
the Washer in the Installation
Instructions. Make sure that the
floor is solid and does not flex.
See Flooring in the Installation
Requirements.

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Содержание BPWM09W

Страница 1: ...uestion or experience a problem with your BLACK DECKER purchase go to www blackanddecker com instantanswers If you can t find the answer or do not have access to the Internet call 844 299 0879 from 10 30 a m to 6 30 p m EST Mon Fri to speak with an agent Please have the catalog number available when you call SAVE THIS MANUAL FOR FUTURE REFERENCE CATALOG NUMBER BPWM09W ...

Страница 2: ...Page 2 ...

Страница 3: ...Before You Call For Service 25 Customer Service 25 Troubleshooting 25 Limited Warranty 25 Staple your receipt to your manual You will need it to obtain warranty service Thank you for purchasing our BLACK DECKER product This easy to use manual will guide you in getting the best use of your product Remember to record the model and serial numbers They are on a label on the back of the product _______...

Страница 4: ...children to play on or in the appliance Close supervision of children is necessary when the appliance is used near children 7 Before the appliance is removed from service or discarded remove the lid of the washing compartment 8 Do not reach into the appliance if the tub or agitator is moving 9 Do not install or store this appliance where it will be exposed to the weather or freezing temperatures 1...

Страница 5: ...s lint paper rags etc gasoline chemicals and other flammable vapors and liquids 15 Do not place items exposed to cooking oil in your washer Items contaminated with cooking oils may contribute to a chemical reaction that could cause a load to catch fire 16 This washer is not designed for maritime use or for mobile installations such as in RVs aircraft etc 17 Turn off the water faucets and unplug th...

Страница 6: ...owards the floor If you plug the power plug into the socket in the opposite direction the electric wires within the cable may be damaged and this may result in electric shock or fire 6 Plug the power plug into the wall socket firmly Do not use a damaged power plug or loosen wall socket This may result in electric shock or fire 7 Do not pull or excessively bend the power cord 8 Do not twist or tie ...

Страница 7: ...nings in this manual may result in property damage or injury to persons GROUNDING INSTRUCTIONS This appliance must be grounded In the event of malfunctionor breakdown grounding will reduce the risk of electric shock by providing a path of the last resistance for electric current This appliance is equipped with a cord having an equipment grounding conductor and a grounding plug The plug must be plu...

Страница 8: ...lippery This may result in injury Forcing the lid open can damage the product or cause injury 6 Make sure to remove the packaging sponge styrofoam attached to the bottom of the washer before using it 7 Do not insert your hand or a metal object under the washer This may result in injury 8 Do not attempt to operate this appliance if it is damaged malfunctioning partially disassembled or has missing ...

Страница 9: ...e parts are moving Before loading unloading or adding items press the START PAUSE button and allow the basket to come to complete stop before reaching inside Failing to do so may result in electric shock injury or fire 18 Do not allow children to play on or in the washer Close supervision of children is necessary when the washer is used near children As children grow teach them the proper safe use...

Страница 10: ...on check if there is a draining problem If the washer is used when it is flooded because of a draining problem it may result in electric shock or fire due to electric leakage 8 Do not insert your hand or a metal object under the washer This may result in injury 9 Insert the laundry into the washer completely so that laundry does not get caught in the lid If laundry gets caught in the lid it may re...

Страница 11: ...the buttons using sharp objects such as pins knifes fingernails etc This may result in electric shock or injury 22 Do not wash laundry contaminated by oils creams or lotions usually found in skincare shops or massage clinics This may result in the rubber seal becoming deformed and water leakage 23 Ensure that the water inlet pipe is connected and the tap is opened before washing clothes 24 Do not ...

Страница 12: ... Open the lid of washer to take out all accessories including protection foam Packaging materials can be dangerous to children Keep all packaging material plastic bags polystyrene etc well out of children s reach Do not operate this appliance on the foam base cushion Failing to do so will result in serious vibration Foam base cushion Protection foam ...

Страница 13: ...Page 13 SET UP USE PARTS FEATURES Top lid Control panel Adjustable Legs Top lid Power cord Pump filter Cold water inlet Drain hose Rollers Power cord wrap ...

Страница 14: ... min 1in 25mm min 1in 25mm Owner s manual Water supply hose Quick connection adaptor Bottom cover Drain hose Bottom cover screw Level Adjustable pliers or spanner wrench Phillip screwdriver 26 8in 680mm 41 3in 1050mm Owner s manual Water supply hose Quick connection adaptor Bottom cover Drain hose Bottom cover screw Level Adjustable pliers or spanner wrench Phillip screwdriver 17 7in 450mm 26 8in ...

Страница 15: ...will reduce the risk of electric shock by providing a path of least resistance for electric current This appliance is equipped with a power cord having a three prong grounding plug for use in a properly installed and grounded outlet The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances An improperly connected e...

Страница 16: ...hose clip to the standpipe The standpipe must be large enough to accept the outside diameter of the drain hose INSTALL YOUR WASHER Before installing make sure there are rubber gaskets inside the fittings at both ends of the water supply hoses If there are no water inlet hoses packed with the washer or if the hoses are damaged Call the Customer Satisfaction Center at 1 844 299 0879 Installing the w...

Страница 17: ...e faucet Screw the end of the COLD water hose onto the base of the hose fitting If the faucet has internal screw threads unscrew the aerator if present from the tip of the faucet Then screw the faucet fitting into the faucet Make sure that the black rubber gasket is on the top of the adaptor before screwing it in If the faucet has external screw threads remove the gasket from the top of the faucet...

Страница 18: ...o the water leakage To ensure correct water usage connect the COLD water faucet only Turn on the COLD water supply and check all the water supply intake connections and the faucet for water leaks Step 4 Connect the drain hose Position the other end of the drain hose It can be positioned in three ways A Over the edge of a wash basin Secure the guide to the side of the basin wall with a hook or to t...

Страница 19: ... cord when plugged into a 3 prong grounded electrical outlet Step 7 Running a test cycle Run a test cycle as follows to check if your washer is properly installed 1 Load about 3 5 pounds of laundry into the tub 2 Press the Power button to turn on your washer 3 Select the Rinse Spin cycle as per guide on page 23 4 Press the Start Pause button to start the test cycle 5 The washer should not rock or ...

Страница 20: ...ill show and count down the wash cycle selected 5 Rinse Press the button to select the times of rinse 6 Spin Press the button to select the time of spin 7 START PAUSE Press the START PAUSE button once to the start the wash cycle Press the button during operation to pause the cycle Press again to continue the cycle 8 ON OFF Press the button once to turn ON the power of ON OFF the washer Press again...

Страница 21: ... in the load NOTE To add a forgotten item 1 Press the START PAUSE button to pause the washer 2 Wait for the tub to stop turning then open the door 3 Add the item close the door and then press the START PAUSE button The cycle will resume Step 3 Add detergent This washer is designed for high efficiency HE detergent only Add the recommended amount of detergent directly into basket before starting you...

Страница 22: ...le When the washing cycle begins the Estimated Time in minutes for the cycle to complete will show and count down in the digital display Or if Delay Start is set the display will count down the hours until the cycle begins and then change to a minute countdown for the cycle When the washer is running you should pause the program and wait for the basket stopped completely before you open the door P...

Страница 23: ...ption for washing that type of laundry SET UP USE Program Load Size Soak time approx Wash Time approx Rinse Times Final Spin Time Total Time Default Scope Normal Large Sm 12 min 1 5 min 31 min Med 12 min 1 5 min 31 min Lg 12 min 1 15 min 41 min Heavy Large Sm Med Lg 12 min 2 5 min 41 min Gentle Large Sm Med Lg 15 min 3 3 min 52 min Rapid Large Sm Med Lg 3 min 1 2 min 19 min Soak Large Sm Med Lg 13...

Страница 24: ...ashing clothes Failure to follow these instructions may result in unpleasant conditions including odors and or permanent stains on your washer or laundry Hard water deposits may be removed if needed Use cleaners labeled Washer safe Tub clean Run an Rapid cycle with some bleach every month to clean the tub This will also help to remove mold which may occur inside the washer Lint filter clean There ...

Страница 25: ... main circuit breaker If these seem to be operating properly test the outlet with another appliance IF NONE OF THE ABOVE SOLVES THE PROBLEM CONTACT OUR CUSTOMER SATISFACTION CENTER DO NOT TRY TO ADJUST OR REPAIR YOURSELF IMPORTANT DO NOT RETURN THIS PRODUCT TO THE STORE If you have a problem with this product please contact the W Appliance Co Customer Satisfaction Center at 844 299 0879 or service...

Страница 26: ...s is normal If sound continues washer is probably out of balance Stop and redistribute wash load Pause the cycle and redistribute the load Vibrating noise Packaging materials were not removed Wash load may be unevenly distributed in the tub Not all leveling feet are resting firmly and evenly on the floor Floor not rigid enough See the UNPACKING AND REMOVING SHIPPING MATERIAL section in the install...

Страница 27: ...er to repair drain pipe Tie drain hose to inlet hose or standpipe to prevent it from coming out during drain For smaller drain pipes insert the drain hose into the pipe as far as the drain hose flange For larger drain pipes insert the drain hose into the pipe 1 2 in past the flange Stop the washer and check the load Make sure the load does not crest above the top edge of the tub Rattling and clank...

Страница 28: ...een used Inside of tub was not cleaned properly Use only High Efficiency HE detergent in accordance with the manufacturer s instructions Run an Express cycle with bleach once a month to clean tub and remove any mold from inside washer Washer will not turn ON NOTE If the washer stopped during a cycle due to a loss of power the washer will resume the cycle where it stopped when the power is restored...

Страница 29: ...ce the amount of detergent if the load is small or lightly soiled or if your water bis very soft Never use more than the maximum amount recommended by the detergent manufacturer Poor stain removal Previously set stains Articles that have previously been washed may have stains that have been set These stains may be difficult to remove and may require hand washing or pre treating to aid in stain rem...

Страница 30: ...and make sure that nothing is caught under the lid preventing it from closing completely Check house circuit breakers fuses Replace fuses or reset breaker The washer should be on a dedicated branch circuit The washer will resume the cycle where it stopped once power is restored Press the POWER button then re select the desired cycle and press the START PAUSE button Press the POWER button then re s...

Страница 31: ...way The washer will not operate if the lid is open Close the lid and make sure that nothing is caught under the lid preventing it from closing completely Check inlet hose connections Make sure the hot water supply is connected to the hot inlet valve and the cold water supply is connected to the cold inlet valve This is a high efficiency washer The water will not normally cover the clothes The fill...

Страница 32: ...e the lid E3 The washer runs out of balance for three times Redistribute the load E4 It takes over 10 minutes to drain water and or cannot drain the washer totally empty Ensure that the drain hose is not kinked Make sure that the drain hose is no higher than 4 ft above the bottom of the washer and is no more than 5 ft away from the washer E5 The water fills too much to exceed its preset level Call...

Страница 33: ...o Not Tumble Dry No Steam added to iron Do Not Iron Dry Clean Do Not Dry Clean Line Dry Hang to Dry Drip Dry Dry Flat For machine washable wool Loads should be under 8 pounds Heat Setting Normal Permanent Press Resistant Wrinkle Control Wrinkle Dryclean The number of dots represent appropriate wash water temperatures for various items The temperature range for Hot is 105 125 F 41 52 C for Warm 85 ...

Страница 34: ...o use your product 14 Service calls to repair or replace the house fuse reset the circuit breaker or correct the wiring in the house REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CUSTOMER W Appliance Co SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT EXCEPT TO THE EXTENT PROHIBITED ...

Страница 35: ...Page 35 ...

Страница 36: ... are trademarks of The Black Decker Corporation used under license All rights reserved Product in this box may differ slightly from that pictured Does not affect function Not all accessories shown in photography are included in this package Imported by W Appliance Inc 1356 Broadway New York NY 10018 December 2017 Printed in China ...

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