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RDS Solution With vMatrix User Manual

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5.8 Log

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5.8.1 User Action Log

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5.8.2 Management Action Log

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5.8.3 Event Log

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5.9 About vMatrix

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5.10 Offline Usage

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5.11 More Tools & Settings

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5.11.1 Chat Tool

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5.11.2 Set Password

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5.11.3 Set Language

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5.11.4 Set Hotkeys ...

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5.12 vMatrix Update

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5.13 vMatrix Uninstall

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Chapter 6. Trouble-shootings

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Содержание Zero Client S100

Страница 1: ...s All screen shots shown were captured from Windows Server 2012 and 2019 installations The installation configuration and login screens are based on vMatrix Server Manager 2 5 2 Actual use may vary de...

Страница 2: ...ng 7 2 2 Software Requirements 8 2 2 1 vMatrix Server Manager 8 2 2 2 Windows Operating System 8 2 2 3 Multi User Application 9 2 2 4 VLC Media Player 14 Chapter 3 Installation Connection 15 3 1 vMatr...

Страница 3: ...iew 51 5 1 5 Right Click Menu 52 5 1 6 Personal Monitoring Controlling 57 5 1 7 Personal User Settings 59 5 2 Device Management 70 5 2 1 Device Information View 70 5 2 2 Right Click Menu 71 5 2 3 Conn...

Страница 4: ...2 Management Action Log 109 5 8 3 Event Log 110 5 9 About vMatrix 111 5 10 Offline Usage 112 5 11 More Tools Settings 115 5 11 1 Chat Tool 115 5 11 2 Set Password 116 5 11 3 Set Language 117 5 11 4 Se...

Страница 5: ...these documents is very important The EULA and TOU constitute agreements between you and BlackBox and are accepted by you by installing and using the product It is your responsibility to print a copy...

Страница 6: ...e limits for a class B digital device pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This eq...

Страница 7: ...y from household waste The separate recycling of your product will help ensure that it is recycled in a manner that protects human health and the environment This device complies with part 15 of the F...

Страница 8: ...nd controlling storage visibility configuration and user policy setup etc BlackBox zero clients combined with vMatrix Server Manager software provide computing experience that is practically indisting...

Страница 9: ...hapter 2 Panning for Deployment 2 1 Host Configurations Networking The preliminary guideline below provides an estimated starting point from which administrators can test and if needed adjust the hard...

Страница 10: ...for environments of running mix applications please thoroughly evaluate expected workloads of every user and make some adjustments and fine tuning as your deployment progresses 2 vMatrix Server Manag...

Страница 11: ...re Requirements 2 2 1 vMatrix Server Manager per shared host The latest version of vMatrix Server Manager is obtainable at https www BlackBox com support installation guide and downloads 2 2 2 Windows...

Страница 12: ...com support add ons or obtain Microsoft RDS CALs To properly license BlackBox zero clients in a Microsoft environment you are recommended to obtain Microsoft RDS CALs for each BlackBox seat For more i...

Страница 13: ...9 Reminder update the rdpwrap ini file if the configuration tool shows not supported in red Download the latest rdpwrap ini compressed file and extract the files Download Url https codeload github co...

Страница 14: ...Solution With vMatrix User Manual 10 Presss Win R to run services msc and stop the Remote Desktop Services Replace the rdpwrap ini file in the path of C Program Files RDP Wrapper with the downloaded...

Страница 15: ...RDS Solution With vMatrix User Manual 11 Start Remote Desktop Services...

Страница 16: ...ngle user and no other user accesses the same Windows Client software at any one time or you are authorized to do so under an applicable license from Microsoft In all cases your rights and obligations...

Страница 17: ...ox com support add ons Note 1 As the media content is not rendered at the host side there is a drawback of using this feature media content within the VLC player cannot be viewed by the administrator...

Страница 18: ...or storing users personal date Before installing vMatrix Server Manager you are suggested to rename the computer name of the host vMatrix Server Manager software requires Net framework 4 0 and VC 2010...

Страница 19: ...RDS Solution With vMatrix User Manual 15 3 During installation your will be prompted to install drivers click Install 4 Click Completed and finish installation...

Страница 20: ...fter reboot double click the vMatrix icon at the desktop or click the vMatrix icon at the task tray to open vMatrix Server Management console 7 Run the Diagnostic Tool under the Tools menu to check if...

Страница 21: ...s running properly install Microsoft RDS CALs or RDP wrapper to support multi user login 3 2 User Creation 1 Open vMatrix Server Manager console 2 Go to User Management page click New User to create u...

Страница 22: ...tion With vMatrix User Manual 18 To create multiple users at a time select Create multiple users and then select the number of users and enter passwords or select to use user name as password for all...

Страница 23: ...RDS Solution With vMatrix User Manual 19...

Страница 24: ...zero client to USB keyboard and mouse and other USB devices if necessary Connect the zero client to Mic and speaker through 3 5mm jacks if necessary Audio devices through USB ports are also supported...

Страница 25: ...page If DHCP network service in available in your network you can just use the default setting to obtain an IP address for this device automatically Otherwise if you want to allocate an IP address ma...

Страница 26: ...RDS Solution With vMatrix User Manual 22 4 Go back to the Login page select the host available in your network for connection...

Страница 27: ...firmware to upgrade at the right bottom of the screen If yes click to upgrade 6 Enter your user name and password then click Login If you use a new created user for initial login to the host you may n...

Страница 28: ...r Manager properly installed and running 2 hosts in the same network segment as the device 3 hosts that the device ever connected to even it is not in the same network segment To connect to an availab...

Страница 29: ...n next login Changes will take effect on next login Auto login enabling auto login will skip the device login page and directly enter the system of the last login host with saved user name and passwor...

Страница 30: ...Resolution to change the resolution for the device interface and user desktop default 1024x768 4 3 maximum 1920x1080 Wallpaper to change wallpaper for the device interface Device Name to change devic...

Страница 31: ...manually cancel the option and enter an IP address instead Note IP address of the client device is for communication in LAN with vMatrix Server Manager only for device management After connecting to...

Страница 32: ...he device is a WIFI model or connected to a supported USB WIFI antenna on device boot 1 Connect the USB WIFI antenna to the zero client and power the zero client on 2 Click the WIFI button to enter WI...

Страница 33: ...RDS Solution With vMatrix User Manual 29 3 When the WIFI network you selected is displayed above the line divider the WIFI connection is established Note...

Страница 34: ...h an WIFI option for a reliable user experience you are recommended to connect them through Ethernet cable as WIFI network may fluctuates and causes unexpected lags and disconnections during operation...

Страница 35: ...ent device and other device usually the destination host in the network Simply enter the IP address of the destination device and click the PING button If you see a green message saying the response t...

Страница 36: ...the server manager The client device can be powered on remotely only after it is powered off remotely via the management software or via the shutdown button on the client device UI The client device...

Страница 37: ...tory default one 3 Auto Power function is not available with client devices with serial number starting with A1 A2 and A3 4 1 6 Shutdown Button This button allows you to turn off the device without pr...

Страница 38: ...l to disable the user to change user name and password and force the user to login with the saved user name and password A correct user name and its related password must be saved before this option i...

Страница 39: ...ings to set up the display direction when using touch screen for the device display Reverse X axis is to change the display direction from left to right to right to left Reverse Y axis is to change th...

Страница 40: ...kBox S100 Device Name the name of the device default name is S100 last 8 serials number can be changed at the Display page Serial Number the unique 12 digit numbers for each device IP Address the IP a...

Страница 41: ...available Firmware update is not always required when a new version of vMatrix Server Manager is used However some firmware of the device may be incompatible with the vMatrix Server Manager In this ca...

Страница 42: ...RDS Solution With vMatrix User Manual 38 3 Select the terminal required to be updated in the Device Management page of the server manager Right click to open menu and click Update Firmware...

Страница 43: ...RDS Solution With vMatrix User Manual 39...

Страница 44: ...firmware update If the firmware is damaged please reset and update again Please keep the firmware up to date and avoid upgrading across multiple versions The first and third upgrade methods will upgr...

Страница 45: ...utton until you see the resetting window This is to reset the device firmware to the factory installed one All configurations will be recovered to the factory defaults This is often used when device s...

Страница 46: ...the user session and shutdown the client device when ending the work 4 9 Use USB Devices To use supported USB devices simply connect them to the USB ports on the device Some USB devices may require a...

Страница 47: ...anel To reset password right click on the vMatrx icon at the task bar click on Set Password and then enter passwords on the required fields 4 10 3 Set Language This is to set language for displaying m...

Страница 48: ...combination of keys for other applications 4 10 5 Private Drive The Private Drives marked with a lock icon are drives created by vMatrix Server Manager on an existing drive for storing terminal users...

Страница 49: ...te Drive to prevent the issue of insufficient space of the C drive Chapter 5 Using vMatrix Server Manager 5 1 User Management 5 1 1 New User Creation To Create users open vMatrix Server Manager on the...

Страница 50: ...RDS Solution With vMatrix User Manual 46 Multiple user creation To create multiple users at a time select Create multiple users and then you will be given a few more fields...

Страница 51: ...variable figure defaulted 1 e g user1fl user01fl1 user001fl1 Starting figure the number that the variable figure start with defaulted 1 e g user4fl1 user5fl1 user6fl1 Number of usernames the number o...

Страница 52: ...connecting to this host Disconnected the user has logged in but is not connecting to this host User session is till running but screen goes back to device login page Logged out the user logged into th...

Страница 53: ...you can view CPU Memory consumption and status for each user and their device information including Client Name name of the device Client Model model of the device Serial Number serial number of the...

Страница 54: ...RDS Solution With vMatrix User Manual User 50 Login Time the time when the user logged into this host 5 1 4 Desktop View On this selection you can view user s real time desktops in tiles...

Страница 55: ...can drag the mouse or use shortcut keys like shift or CTRL A to select multiple modules at a time On a single offline user View Desktop Open the User Private Space User Action Log Set Password Delete...

Страница 56: ...RDS Solution With vMatrix User Manual 52 On a group of offline users Set Password Delete On a group of online users Notification Lock Disconnect Logout Set Password...

Страница 57: ...selected user s session out the user s session is ended and screen goes back to device login page Open the User Private Space to open the folder where the selected user s personal files are stored Us...

Страница 58: ...RDS Solution With vMatrix User Manual 54 1 Select the program you want to run and click Open 2 Click OK 3 You can see the program running in the selected terminal user sessions...

Страница 59: ...ters ping localhost t Example of running a file in default program C test mp4 Example of running a file in specific program notepad exe C test txt If the path contains spaces the path string must be e...

Страница 60: ...ontrol over a user desktop Allow Control if this option is selected you can take control over the user s desktop Extend Icon click on this icon to extend the view the user s desktop in full screen Whe...

Страница 61: ...RDS Solution With vMatrix User Manual 57...

Страница 62: ...Personal User Settings To enter the setting page for a selected user you can right click on the user module on the initial User Management page or click on the Properties option after entering Persona...

Страница 63: ...l Name the user s full name is the top one beside the user icon on initial User Management page Description description of the user does not show at any other place User must change password at next l...

Страница 64: ...when you want to disable the user temporarily saving you trouble to delete and re create Advanced Settings Advanced settings allows you customize user settings Changes will take effect at user s next...

Страница 65: ...PU and network bandwidth will be consumed Disable to disable the use of DDP and use the system built in Remote Desktop Protocol RDP for image transmission If this option is selected the user will be g...

Страница 66: ...mption USB Options enabled checked by default when disabled unchecked only input devices such as mouse and keyboard are allowed Enable USB Printers check to allow the user to use USB printers Enable U...

Страница 67: ...his format program path space file path e g C Program Files x86 Microsoft Office root Office16 WINWORD exe D 123 doc Unchecked defaulted to go to the user s desktop after login Other Options Chat Func...

Страница 68: ...Desktop Resolution Unlimited Graphic Acceleration Enable High Audio Allow play and record audio Desktop Options 1st 2nd and 4th options checked USB Options checked After the user login run the progra...

Страница 69: ...S Solution With vMatrix User Manual 65 Balanced Desktop Resolution Unlimited Graphic Acceleration Enable High Audio Allow play and record audio Desktop Options all options unchecked USB Options checke...

Страница 70: ...After the user login run the program unchecked Other Options Chat Function checked Economic Desktop Resolution Unlimited Graphic Acceleration Disable Audio Allow play and record audio Desktop Options...

Страница 71: ...rix User Manual 67 After the user login run the program unchecked Other Options Chat Function checked Custom This option allows you to customize user settings based on the 3 most used types of Optimum...

Страница 72: ...RDS Solution With vMatrix User Manual 68...

Страница 73: ...irmware version firmware version that the device is using Default login user the saved user name for next login it is the last login user name or the one customized at the Login Settings Note This pag...

Страница 74: ...a single device Detail Information Notification Reboot Poweroff Update Firmware Login Host Login Setting Display Setting Wallpaper Config Input Setting Network Setting Boot Password Lock Device Settin...

Страница 75: ...Manual 71 Detail Information to view the detail information of the selected device To enter this page you can either double click the device module or right click to select the option To change any se...

Страница 76: ...RDS Solution With vMatrix User Manual 72 Notification to send a notification to the selected user Notification sent from host...

Страница 77: ...RDS Solution With vMatrix User Manual 73 Notification to the device Reboot to reboot the selected devices Poweroff to shut down the selected devices...

Страница 78: ...he same version Login Host to log the selected devices into the designated host only works on devices with default login settings Login Setting to change the selected devices login settings including...

Страница 79: ...anguage if you leave the device name field empty the default name with serial number will be used Wallpaper Configuration custom a wallpaper for the client device UI 1 Click SELECT IMAGE 2 Select an i...

Страница 80: ...Setting to change the network settings of the selected device to using DHCP automatic or customized IP address this option is available only when a single device is selected and WIFI setting is not a...

Страница 81: ...r to prevent other users from changing these settings Lock host selection is to disable the host selection and restrict the user to login to the selected host A host must be selected before this optio...

Страница 82: ...Lock Device Settings on its right click menu Boot Setting When the option of Enable remote boot is checked the client device can be booted from the server manager When the option of Auto on with Power...

Страница 83: ...mote desktop connection is 13389 If you have manually modified the host s network port in its network settings you need to include the network port in the host IP address as well for example 192 168 1...

Страница 84: ...RDS Solution With vMatrix User Manual 80 2 Check Auto Restore and click OK 3 Uncheck the Auto Restore option if you want to manually restore the settings...

Страница 85: ...figured with auto restoration on settings any changes to its settings will be recovered when it is powered on disconnected or logged off If the device firmware has been reset to the factory default a...

Страница 86: ...tion and enter the appropriate down count time and then click OK to save the configuration 5 3 Configuration 5 3 1 Default User Settings Default settings will apply for those users using Default as th...

Страница 87: ...etwork Ports Config Set the Windows Remote Desktop Services port number the network communication port number of the vMatrix Server Manager and whether the host can be automatically discovered by the...

Страница 88: ...Solution With vMatrix User Manual 84 5 3 3 Storage Settings vMatrix allows admins to manage terminal users access to the local drives except the C drive including external drives connecting to the ho...

Страница 89: ...managed Read Write Read only authorized users can read files in this drive or copy them to other drives but cannot create modify or delete files in this drive Read Write authorized users can read crea...

Страница 90: ...Private drive settings only work for users running on a BlackBox zero client Private drives in the File Explorer viewed by a zero client user are those drives with a lock icon Settings saved to the s...

Страница 91: ...compatibility problems for use cases where a unique IP address is required for each user session Enable IP virtualization check the Enable IP virtualization option and choose the appropriate method s...

Страница 92: ...nt users will have an additional virtual IP address on the shared host for network communication How to configure You can allocate a range of list dynamic IP addresses to users or assign a static IP a...

Страница 93: ...dress list box one IP address each line The default subnet mask is 255 255 255 0 which can be modified as required Static IP addresses in the User Management page select the user and right click to se...

Страница 94: ...multiple network cards the virtual IP address range must be in the same network segment as the current network card Otherwise client devices will be disconnected when logging in If the allocated virt...

Страница 95: ...uity for a server group with multiple running hosts With hot spare enabled when the preferred host fails the users running on it will automatically log into an alternate host in the server group accor...

Страница 96: ...RDS Solution With vMatrix User Manual 92 3 At the User Management page set connection priority for the users...

Страница 97: ...ns in the server group the last session that the user connects to will be connected regardless of the connection priority Load Balancing load balancing is the process of distributing compute resources...

Страница 98: ...More about Server Group Configuration After hosts join a server group the host name displayed in the host list of the terminal device will be the server group name instead of the host name Server gro...

Страница 99: ...n administrators can monitor user desktops without requiring confirmation from the monitored users Need confirmation you are required to setup a Super Administrator SA password when this option is sel...

Страница 100: ...e is no effective way to prevent local system administrators from changing the settings administrators can simply cancel monitor authorization by simply changing the setting to Don t need confirmation...

Страница 101: ...otification 2 Select the sound effect Depending on the system the default sound effects will be Hand Asterisk Beep Exclamation Question or muted You can also use a custom sound file in wav format Clic...

Страница 102: ...improve compatibility If you do not encounter the above compatibility issues please turn it off 5 4 4 Permission Control The switch controls whether the shutdown button appears on the welcome screen...

Страница 103: ...RDS Solution With vMatrix User Manual 99 Hidden Visible...

Страница 104: ...er Manual 100 5 5 Tools 5 5 1 Broadcast Mode Activating this mode will display the entire host screen to the users who are currently connecting to the host All users will lose control of their desktop...

Страница 105: ...ted back to the device Login page 3 When Broadcast Mode is on desktop resolution of the effected users will be changed to that of the host Therefore make sure the host desktop resolution is supported...

Страница 106: ...find their files applications still in place when Maintenance Mode is off 5 5 3 Diagnostic Tools Running Diagnostic Tools will initiate a check on vMatrix Server Manager and prompts you to fix accordi...

Страница 107: ...r Manual 103 5 6 Add ons This page contains recommended software that may extend functionality of the BlackBox System or are frequently used with BlackBox products The software has been tested compati...

Страница 108: ...a web viewer window thus it requires time when loading contents If you do not provide internet connection to the host the page contents will not show 5 7 Host Information This page provides an overvie...

Страница 109: ...RDS Solution With vMatrix User Manual 105 5 8 Log 5 8 1 User Action Log You can view all user actions since the installation of vMatrix Server Manager...

Страница 110: ...RDS Solution With vMatrix User Manual 106 5 8 2 Management Action Log You can view all management actions since the installation of vMatrix Server Manager...

Страница 111: ...vMatrix error log is helpful for our technical team to analyze and fix problems As a result please export and send the vMatrix error log to BlackBox technical team when you are reporting a problem It...

Страница 112: ...ement page of any device connecting to the host will automatically change from Offline in red to Online in black meaning the device is properly working in an internet provided environment However if t...

Страница 113: ...cannot access our configuration server api cpterm com How to re configure the devices for offline usage 1 In a non internet connection environment vMatrix Server Manager will prompt a message window f...

Страница 114: ...llected in the file Alternatively instead of connecting the client devices es pecially in large deployments you can inform the SNs when sending the exported file 4 The dealer will return you with a co...

Страница 115: ...zero clients in a non internet or unstable internet environment please use 2 0 2 or a later version of vMatrix Server Manager and follow the instructions on Offline Usage page to process 5 11 More To...

Страница 116: ...Password This allows the current user to reset their login password without doing it at the system control panel To reset password right click on the vMatrx icon at the task bar click on Set Password...

Страница 117: ...Matrx icon at the task bar click on Set Language and then available languages will be shown on the right You can also change language at the right top bar on vMatrix Server Manager 5 11 4 Hotkeys This...

Страница 118: ...RDS Solution With vMatrix User Manual 114...

Страница 119: ...e on vMatrix Server Manager Download the new version by opening the link or visit download center at BlackBox website After downloading follow the steps below to update 1 Log out all users and disable...

Страница 120: ...tion With vMatrix User Manual 116 5 13 vMatrix Uninstall 1 Open system control panel click uninstall a program 2 Select vMatrix and then click to uninstall 3 Click Yes when it prompts if you want to u...

Страница 121: ...RDS Solution With vMatrix User Manual 117 4 Click OK when uninstall completes...

Страница 122: ...proxy or VPN or internet control software that the host cannot access our configuration server api cpterm com Q2 The host is not shown in host list 1 The vMatrixServer Manager software is not install...

Страница 123: ...esses Q4 USB devices do not work there is no sound or there are lags on scrolling or playing a video If you have one or all of the above problems you may probably see cpaccel exe Cloudpoint Multimedia...

Страница 124: ...nitor e g maximum resolution support of the monitor is 1440x900 Solution press F2 on device boot to restore desktop resolution to default 1024x768 2 the desktop resolution on the host is not supported...

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