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CHAPTER 1: HEADLINE
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CHAPTER 5: TROUBLESHOOTING
PROBLEMS/SOLUTIONS
Problem
: No image on display.
Possible Solutions:
1. Make sure that the display device has been set to the correct input.
2. Ensure that the HDMI cables used for both the source/transmitter and the receiver/display are properly connected and are
working. Test the HDMI cables directly from a source to display and ensure their operation.
3. Ensure that the CAT5e/CAT6a cable has not been damaged and that it has been terminated correctly with T568B on both ends.
A temporary length of CAT5e/Cat6 can be used for testing to ensure that the devices are all compatible and working properly.
4. Make sure the power supply is properly grounded.
NOTE: Known issues with HDMI 1.2 source devices: Older compatibility (HDMI 1.2) may result in HDBaseT transmission issues.
Please contact Technical Support at 877-877-2269 or [email protected] for a solution to these issues.
Problem
: Color loss or poor picture quality.
Possible Solutions:
1. Make sure that the HDMI cables used for both the source and transmitter and the receiver and display are properly connected
and are of good quality. Test the HDMI cables directly from a source to display and ensure their picture quality.
2. Ensure proper grounding of the power supply.
3. If the static becomes stronger or picture quality becomes worse when connecting the video connectors, this may be due to
improper grounding.
4. Check the grounding and make sure all the components are properly grounded to a common ground. Improper grounding may
cause damage to the receiver.
NOTE: If your problem still remains after following the troubleshooting steps listed above, contact Black Box Technical Support
at 877-877-2269 or [email protected]
