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CHAPTER 1: HEADLINE
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CHAPTER 8: TROUBLESHOOTING
TABLE 8-1. PROBLEMS/POSSIBLE CAUSES/SOLUTIONS
PROBLEM
POSSIBLE CAUSE
SOLUTION
Loses color or no video signal input on
HDMI display
1. Cables may not be connected correctly or may
be broken
2. The display is not compatible with the present
output resolution
1. Check whether the cables are connect correctly
and in working condition
2. Make sure the resolution of the display(s) is
compatible with the present resolution
No HDMI signal output in splitter while
local HDMI input is in normal working
state
The cables may not be connected properly or
may be broken
Check whether the cables are connected correctly
and in working condition
Splash screen in output devices not
displaying correctly
Poor quality of the connecting cables
Swap out the cable for another cable of good quality.
Static becomes stronger when
connecting the video connectors
Bad grounding
Check the grounding and make sure it is connected
well
NOTE: If your problem still remains after following the troubleshooting steps listed in the table, contact Black Box Technical
Support at 877-877-2269 or [email protected]
