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724-746-5500   |   blackbox.com 

 

Page 17

Chapter 2: Configuring Your Browser

3. Troubleshooting

For additional help, please consult the User Guide or Black Box Network Services Technical Support at 724-746-5500.  

Additionally, you can contact your Authorized Black Box Network Services Reseller for support.

For more information, contact Black Box Network Services at 724-746-5500. 

Please have the following information ready:

• Total number of network assets

• Veri-NAC model and serial number

• Veri-NAC firmware/software version

• A network topology diagram

• Type of firewalls and switches you are using

• Presence of VLANs, proxy servers, remote subnets

• What symptoms or issues you are experiencing

We‘re here to help! If you have any questions about your application or our products, contact Black Box Tech Support at   
724-746-5500 or go to blackbox.com and click on “Talk to Black Box.” You’ll be live with one of our technical experts in less than 
20 seconds.

Содержание Veri-NAC LVN5200A

Страница 1: ...ng from cabinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free live 24 7 Tech support available in 20 seconds or less Copyright 2009 All rights reserved Black Box Tech Support FREE Live 24 7 Tech support the way it should be Great tech support is just 20 seconds away at 724 746 5500 or blackbox com ...

Страница 2: ...t Guide Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com Customer Support Information September 2009 LVN5200A LVN5600A LVN5250A LVN5800A LVN5400A ...

Страница 3: ... is a trademark of BB Technologies Inc Microsoft and Internet Explorer are registered trademarks of Microsoft Corporation Mozilla and Firefox are registered trademarks of Mozilla Foundation Corporation Opera is a trademark of Opera Software ASA Corporation Norway Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners ...

Страница 4: ...ent is operated in a commercial environment Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment...

Страница 5: ... impidan el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación o como se indique en el aparato 12 ...

Страница 6: ...Box You ll be live with one of our technical experts in less than 20 seconds Table of Contents 1 Setting Up the Veri NAC Appliance 6 1 1 What s Included 6 1 2 LVN5200A LVN5250A and LVN5400A LVN5600A LVN5800A Appliances 6 2 Configuring the Browser 12 2 1 Internet Explorer Cache Issues 12 2 2 Internet Explorer Security Issues 13 2 3 Mozilla Firefox Security Issues 15 3 Troubleshooting 17 ...

Страница 7: ...ted Quick Start Guide a Default Password Sheet and License Agreement Printed full manual This QSG full manual readme file and FAQ on CD ROM Printed read me document 1 2 LVN5200A LVN5250A and LVN5400A LVN5600A LVN5800A Applicances To set up the Veri NAC appliance on your network connect it to the first switch or hub inside your firewall Then follow these steps Step One Connect to Your Network 1 A p...

Страница 8: ... ON OFF 8 9 Vent holes for airflow Allows for system cooling Figure 1 2 shows the LVN5200A LVN5250A back panel Table 1 2 describes its components 1 2 3 4 5 6 7 8 9 10 11 12 Figure 1 2 LVN5200A LVN5250A back panel Table 1 2 LVN5200A LVN5250A back panel components Number Component Description 1 IEC 320 power connector Connects to power 2 PS 2 mouse connector Links to PS 2 mouse 3 12 Air holes Allow ...

Страница 9: ... LEDs Lights during activity on the network 4 Hard drive activity LED Lights during activity on the hard drive 5 Power LED Lights when the unit is powered on 6 System reset button Press this button to reset the system 7 Power ON OFF button Press this button to turn power ON OFF 8 9 Vent holes for airflow Allows for system cooling Figures 1 4 through 1 6 show the LVN5400A LVN5600A LVN5800A models b...

Страница 10: ...nks to serial connector 8 HD15 VGA Links to monitor 9 Eth 0 LVN5400A LVN5600A LVN5800A Connects to LAN 0 10 Eth 1 LVN5400A LVN5600A LVN5800A Connects to LAN 1 11 Eth 2 LVN5400A LVN5600A LVN5800A Connects to LAN 2 12 Eth 3 LVN5400A LVN5600A LVN5800A Connects to LAN 3 13 Eth 4 LVN5600A Connects to LAN 4 14 Eth 5 LVN5600A Connects to LAN 5 15 Eth 4 LVN5800A Connects to LAN 4 16 Eth 5 LVN5800A Connect...

Страница 11: ... 3 To set the IP address press 2 and press Enter At the Enter new IP address prompt type the IP address i e 192 168 254 156 and press Enter The list of settings is displayed with the IP address you entered 4 Enter values for the Subnet mask 3 Default gateway 4 and Host name 6 that apply to your network 5 To add a DNS server press 5 and Enter After you have added your DNS servers press 3 to save yo...

Страница 12: ...our appliance is NOT on a network connected to the Internet you must update from a machine that is Go to that machine and log in to the Veri NAC then click Download Updates Then browse to the file using the Browse button and click Upload Now to install the update on the Veri NAC 5 After you have updated the vulnerability signatures you may now return to the Vulnerability Signature Updates page and...

Страница 13: ...rt and then recreate the report when you next open that report or view the Text of Vulnerabilities your new comment may not display Instead you may see the older cached version of the report To be sure you see the newest version of the report every time change your browser settings as follows see Figure 2 1 Go to the Internet Explorer menu bar and select ToolsgInternet Options In the Internet Opti...

Страница 14: ...his see Figure 2 2 Figure 2 2 Security information prompt To turn off this prompt Select ToolsgInternet Options Click on the Security tab Click on the Custom Level button Scroll down to the Miscellaneous category and find Display mixed content To change the prompt setting select Enable for this setting then click OK to save it see Figure 2 3 ...

Страница 15: ...724 746 5500 blackbox com Page 14 Veri NAC Quick Start Guide Figure 2 3 Security settings ...

Страница 16: ...efox 1 On the screen that comes up when you get a certificate error click on Or you can add an exception see Figure 2 4 2 Click on Add Exception 3 The appliance s IP should be automatically filled in the Server Location field 4 Click Get CertificategConfirm Security Exception FIgure 2 4 Secure connection failed screen ...

Страница 17: ...sed_issuer_and_serial To remedy this problem 1 Go to ToolsgOptionsgAdvancedgEncryption and click on View Certificates see FIgure 2 5 2 In the Servers and Authorities tab remove the appliance certificate by highlighting the appliance s IP and clicking Delete 3 Try refreshing the page and add the appliance to the exception list Figure 2 5 Options screen ...

Страница 18: ... the following information ready Total number of network assets Veri NAC model and serial number Veri NAC firmware software version A network topology diagram Type of firewalls and switches you are using Presence of VLANs proxy servers remote subnets What symptoms or issues you are experiencing We re here to help If you have any questions about your application or our products contact Black Box Te...

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