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RS-232 DATA SHARERS
7.1 Calling BLACK BOX
If you determine that your RS-232 Data Sharer is malfunctioning,
do
not attempt to alter or repair the unit
. It contains no user-serviceable parts.
Contact Black Box Technical Support at 724-746-5500. The problem may
be solvable over the phone.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a complete
description, including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used,
appears to create the problem or make it worse.
7.2 Shipping and Packaging
If you need to transport or ship your RS-232 Data Sharer:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Sharer for repair, include its power supply. If you
are returning the Sharer, make sure you include everything you received
with the unit. Before you ship, contact Black Box to get a Return Materials
Authorization (RMA) number.
7. Troubleshooting