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Further information

This chapter contains a variety of information, including the following:

•  Getting assistance - see below
•  Troubleshooting - see right
•  Appendices

• Appendix 1 -

Configuration menus

• Appendix 2 -

Configuration pages via viewer

• Appendix 3 -

VNC viewer connection options

• Appendix 4 -

VNC viewer window options

• Appendix 5 -

Browser viewer options

• Appendix 6 -

Addresses, masks and ports

• Appendix 7 -

Cable specifications

• Appendix 8 -

Hotkey sequence codes

• Appendix 9 -

Supported video modes

•

Safety information

•

End user licence agreement

•

Radio frequency energy statements

•

Certification notice for equipment used in Canada

•

Normas Oficiales Mexicanas (NOM) electrical safety statement

Getting assistance

If you are still experiencing problems after following the instructions within this
guide, then please contact your local technical support department:

•

in the US:

[email protected]

in the UK:

[email protected]

•

Phone

in the US:

--00

in the UK:

+ (0) 000

Click here for further

subsidiary contact details

Troubleshooting

Global network users are unable to contact the ServSwitch CX Uno IP

• Check that the correct address is being used by the remote users.
• Check the

network settings

. Check that the users network address has not

been excluded in the

IP access control section

• If the ServSwitch CX Uno IP is situated behind a firewall, check that the

relevant ports are being allowed

through the firewall

and are being

correctly routed.

• Check the

front panel indicators

, the LNK indicator should be on. If the

network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

•

Recalibrate the mouse

. When doing so, ensure that the host system does

not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

• Either, the VNC viewer is an old version (

download a new one

) or only the

admin user has been configured on the ServSwitch CX Uno IP.

Содержание ServSwitch KV1081A

Страница 1: ...the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Drive...

Страница 2: ...computers in a cascade 16 Using cascaded computers 16 Multiple video head connections 17 Remote switching control 18 Configuration Overall initial configuration 19 Initial configuration 20 Main menu...

Страница 3: ...Access mode shared private 44 Power switching 44 Controls 45 If you need to enter a port number 49 Viewer encryption settings 49 Supported web browsers 49 Further information Getting assistance 50 Tr...

Страница 4: ...81 Ports 82 Security issues with ports 82 Appendix 7 Cable and connector specifications 83 ServSwitch CX Uno IP to power switch cable 83 Power switch to power switch daisy chain cable 83 Multi head s...

Страница 5: ...sers can share access to a computer from anywhere via an IP network internet connection using a Real VNC client application Each ServSwitch CX Uno IP is even able to provide the VNC application to eac...

Страница 6: ...sed Local user port Connect a USB keyboard and mouse plus a video monitor to these connectors These allow you to perform the initial configuration of the ServSwitch CX Uno IP Additionally you can use...

Страница 7: ...d server There are five different formats depending on the required server connections PS 2 style Connectors Analog video PS 2 style keyboard and PS 2 style mouse Part number KV1400A PS 2 style with a...

Страница 8: ...four screws extend the size of the ServSwitch CX Uno IP so that it fills the full width of a 1U rack slot INDOOR USE ONLY 2 1 6 5 ECTIONS 5V 2 0A 16 15 14 13 OPTIONS INDOOR USE ONLY 5V 2 0A 4 12 3 11...

Страница 9: ...ion Global user page 10 Local user page 9 Power in page 12 Computer power control switching page 13 Computer system via SAM page 11 Connections do not need to be carried out in the order given within...

Страница 10: ...ocal user port 1 Position a suitable video monitor keyboard and mouse in the vicinity of the ServSwitch CX Uno IP unit such that their cables will easily reach 2 Attach the video monitor keyboard and...

Страница 11: ...Please refer to Networking issues within the Configuration chapter for more details IMPORTANT When an ServSwitch CX Uno IP is accessible from the public Internet or dial up connection you must ensure...

Страница 12: ...The maximum length of the cable can be up to 10 metres 32 feet however bear in mind that the overall distance between a remote user and any computer must not exceed 300 metres 980 feet 4 Attach the c...

Страница 13: ...supply generate heat when in operation and will become warm to the touch Do not enclose them or place them locations where air cannot circulate to cool the equipment Do not operate the equipment in am...

Страница 14: ...to the power inputs of each computer system and the power switch box es are then connected to a mains power supply IMPORTANT Power switching devices have a maximum current rating It is essential to e...

Страница 15: ...r level within that cascade tree Note It is not possible to cascade two ServSwitch CX Uno IP units together because they do not have a Remote User Port on their front panels The lower units must alway...

Страница 16: ...no crossover connections within the cable The cascade link cables can be up to 50m 160 feet in length Also ensure that the total length from the top ServSwitch CX Uno IP to any SAM does not exceed 10m...

Страница 17: ...marked in red requires a longer address 1203 as it is situated at cascade level 2 compared to the blue computer at the top level with its two digit port number The first time that you make a connecti...

Страница 18: ...eives the same command on its serial interface Consequently by linking the serial interfaces a master unit may be made to automatically switch one or more slave units as shown in the diagram Note You...

Страница 19: ...device Note You must ensure that the ServSwitch CX Uno IP unit has it Options serial ports set to Sync Units This setting together with the baud rate selection can be made either via the local or glo...

Страница 20: ...ccess privileges 2 Create an ADMIN administration password All ServSwitch CX Uno IP units have a fixed user account that cannot be deleted or renamed called ADMIN This user account is the only one tha...

Страница 21: ...an existing setup within the network See Networking issues for more details Option port serial details These two items control the use of the OPTIONS port on the rear panel of the unit The port can e...

Страница 22: ...tions in this guide Security Note If the security option has been enabled you will be asked for a valid user name and password before the main menu can be displayed IMPORTANT When supplied ServSwitch...

Страница 23: ...color will remain red until sufficient characters have been entered to form a reasonably robust password 6 Once the password has been entered you can navigate away from the menu page and it will be au...

Страница 24: ...lt settings 1 Remove power from the ServSwitch CX Uno IP unit 2 Press and hold the reset button on the front panel requires paper clip or similar 3 Apply power and after a couple of seconds release th...

Страница 25: ...ges to be denied access to the ServSwitch CX Uno IP If set incorrectly it is possible to exclude all network users and so this option provides an emergency recovery point To clear IP access control 1...

Страница 26: ...etup or alter the details concerning the OPTIONS serial port Host Configuration Allows you to configure user access hot key switching and power control codes for the connected host systems Logging and...

Страница 27: ...ot enforce encryption unless a viewer specifically requests it If a viewer has its Let server choose setting then an un encrypted link will be set up Prefer on This setting generally enforces encrypti...

Страница 28: ...h firewall configurations For this reason the ServSwitch CX Uno IP is designed to be intelligent flexible and secure With the minimum of effort it can reside either behind the firewall or alongside wi...

Страница 29: ...the port address as well as the IP address For instance if you set the HTTP port to 8000 and the IP address is 192 168 47 10 then browser users will need to enter http 192 168 47 10 8000 Note the sin...

Страница 30: ...k configuration screen where the new IP address and network mask should be displayed DNS addressing As with any other network device you can arrange for your ServSwitch CX Uno IP to be accessible usin...

Страница 31: ...rs By global configuration page Reserve the admin password for administration use only and use a non admin user profile for day to day access Use the latest Secure VNC viewer this has more in built se...

Страница 32: ...r one type of power switch other power switches may require different settings Please refer to your power switch documentation for details about codes required by other power switches The structure of...

Страница 33: ...hich portion of the ServSwitch CX Uno IP that you wish to upgrade Tick the Main option to upgrade the ServSwitch CX Uno IP unit itself Tick one or more of the SAM options to include them in the upgrad...

Страница 34: ...ss or Global user access via IP network link LOC REM VNC 100 LNK PWR The front panel indicators Indicators LOC Keyboard or mouse data are being received from the local console REM Keyboard or mouse da...

Страница 35: ...key and press the second repeat this procedure until all of the port address numerals have been entered then release and Note The numbers on your keyboard s numeric keypad are not valid use only the n...

Страница 36: ...ight buttons of a three button mouse Note The mouse switching option is usable only if the Mouse Switching option is enabled See Global preferences for more details At this point depending on the secu...

Страница 37: ...button Logging in and out The ServSwitch CX Uno IP features a straightforward security system that helps to prevent unauthorized access to some or all connected computers If the security option has be...

Страница 38: ...der banner option that indicates which computer port you are currently viewing The banner is usually displayed at the top of the screen using white lettering and transparent background You can Move th...

Страница 39: ...urns Orange An orange dot against a host entry indicates that an inconsistency relating specifically to cascaded hosts The problem can occur for two main reasons either A cascaded computer or multiple...

Страница 40: ...etwork internet link There are two types of viewer a standalone VNC veiwer or a VNC Java application used within a standard web browser Select the required viewer LOCAL USER GLOBAL USER OR IP COMPUTER...

Страница 41: ...out then only admin user account is currently defined and only a password is required Options button Provides a range of viewer and connection settings MORE Enter the ServSwitch CX Uno IP address her...

Страница 42: ...address will be shown here Options button Provides a range of viewer and connection settings MORE 5 Make any necessary option encryption changes and click the OK button to proceed Depending on the op...

Страница 43: ...do I navigate around a larger screen If the screen that you are viewing has a larger resolution than your viewing window you will need to scroll around to see all items The viewer window allows you to...

Страница 44: ...listed by their entry number or alphabetically See Appendix 2 Host configuration for details about programming new hosts into the ServSwitch CX Uno IP admin user status required Configure This option...

Страница 45: ...o decrease unnecessary video information being sent across the link thus improving overall performance Once this has been done providing you use the Hosts button to switch between host computers the v...

Страница 46: ...on escape sequences see Advanced unit configuration for details The single mouse mode does not require calibration Resync Mouse This option has the same effect as the button on the menu bar and re syn...

Страница 47: ...tents of the clipboard to the host Click to send the code Enter the code here Click to send the contents of the clipboard to the host Enable Sun Translation When enabled this mode translates certain k...

Страница 48: ...termine the optimum settings for all items Note Before using the Calibrate All option if possible remove on screen display OSD elements generated by the ServSwitch CX Uno IP such as a host name label...

Страница 49: ...m may exhibit temporary artifacts as the large image moves Tile Width and Height Determines the size of the sample areas into which the source video screen is divided for examination purposes Smaller...

Страница 50: ...higher offer four encryption options The resulting actions of certain options depend upon how the ServSwitch CX Uno IP to which you are connecting is configured Always on This setting will ensure that...

Страница 51: ...Phone in the US 724 746 5500 in the UK 44 0 118 965 6000 Click here for further subsidiary contact details Troubleshooting Global network users are unable to contact the ServSwitch CX Uno IP Check tha...

Страница 52: ...right buttons of a three button mouse If you are not already logged in do so now What to do if the ADMIN password has been forgotten 2 Press to display the Main Menu 3 Use the following keys and to hi...

Страница 53: ...ing strings have been registered for the currently selected host For more details see power switching connections configuration or operation via menu Switch Computer ON Select this option to power on...

Страница 54: ...the color of the reminder banner The Blue Trans Pink Trans and White Trans use a transparent background Screen Saver Settings Blank Moving Logo You can select the type of screen saver If you select BL...

Страница 55: ...re good overall system efficiency Mouse Switching Settings Enabled Disabled The computer channel can be switched using a three button mouse or IntelliMouse Pressing the central button or wheel button...

Страница 56: ...ll access to all the connected computers and full administration rights With security enabled users are required to log in to the ServSwitch CX Uno IP Each user is allocated access rights to computers...

Страница 57: ...to the Admin user the configuration section menu allows you to determine settings that relate directly to the global IP user aspects of the unit Unit Configuration IP admin password encryption settin...

Страница 58: ...rhead of roughly 10 but is highly secure against third party intrusion Hardware Indicates the version of the internal circuitry Firmware Indicates the version of the internal software Keybd Layout Use...

Страница 59: ...ration press Net Mask Also often called the subnet mask this value is used alongside the IP address to help define a smaller collection or subnet of devices on a network In this way a distinction is m...

Страница 60: ...ion of two ServSwitch CX Uno IP units Options Baud Settings 1200 2400 4800 9600 19200 38400 57600 115200 This option determines the speed of the RS232 serial OPTIONS port The other communication setti...

Страница 61: ...the admin user 2 Press hotkeys can change 3 Press to show the Main Menu 4 Select Configuration and press 5 Select Reset Configuration and press To reset the ServSwitch CX Uno IP configuration 1 From...

Страница 62: ...the ServSwitch CX Uno IP unit and login as the admin user 2 Once logged in click the Configure button in the top right corner of the window Logged on users Indicates the current users irrespective of...

Страница 63: ...sswords are case sensitive and can include certain keyboard symbols The password can be between 1 and 16 characters in length It is important to note however that the password background remains shade...

Страница 64: ...slight performance overhead of roughly 10 but is highly secure against third party intrusion Advanced Unit Configuration Hardware Version Indicates the version of the electronic circuitry within the S...

Страница 65: ...the disabled option is selected the remote users will need to manually refresh the screen Note When a low connection speed is detected the background refresh is automatically disabled regardless of th...

Страница 66: ...1 and 12 The day d must be between 0 Sunday and 6 The week w must be between 1 and 5 week 1 is the first week in which day d occurs and week 5 specifies the last d day in the month The time fields spe...

Страница 67: ...subnet mask this value is used alongside the IP address to help define a smaller collection or subnet of devices on a network In this way a distinction is made between locally connected devices and on...

Страница 68: ...are listed higher in the list than any denied addresses Take care not to invoke any deny access settings that would exclude valid users 1 In the access control list click on the entry to be moved 2 Cl...

Страница 69: ...ort at the rear of the unit will be used for connection to power control switches or to synchronize the operation of two ServSwitch CX Uno IP units Baud Rate This option determines the speed of the RS...

Страница 70: ...r to allow all users or a list of users separated by commas e g admin nigel preben steve Hotkey KVM Port Declare the numeric sequence that is pressed together with the hotkeys usually Ctrl Alt to sele...

Страница 71: ...e clipboard 2 In a text application i e Word WordPad Notepad press Ctrl and V or right mouse click and Paste Date and time the event occurred Type of event user name and access method or remote IP add...

Страница 72: ...the IP address of the LDAP server that holds the required directory service Host Port The standard port address for LDAP links is 389 and this should not need to be changed unless special circumstanc...

Страница 73: ...ows you to select the most appropriate color level for the speed of the connection to the ServSwitch CX Uno IP Where the connection speed is slow or inconsistent there will be a necessary compromise b...

Страница 74: ...n the logging and status section Rate limit mouse move events When ticked this feature reduces the mouse movement information that is sent to the ServSwitch CX Uno IP and host system This is useful fo...

Страница 75: ...host system s screen resolution is altered IMPORTANT If you make any changes to the options given here and wish to retain them for successive connection sessions you must save the changes To do this...

Страница 76: ...e Width and Height settings in the adjacent fields A drop box to the right of the fields allows you to define the image size by percentage or by pixels as required Preserve Aspect Ratio When ticked ma...

Страница 77: ...ued to you If an existing ServSwitch CX Uno IP is fully reconfigured then it will need to issued with a new identity In this case the previous identity listed in this tab should be removed so that a n...

Страница 78: ...F8 Send Ctrl Alt Del Sends the selected keypress es to the ServSwitch CX Uno IP and host computer This is necessary because certain keys and key combinations are trapped by the VNC viewer Refresh Scre...

Страница 79: ...oard When ticked the viewer will not send keyboard or mouse information to the ServSwitch CX Uno IP or host computer Accept clipboard from server This feature is restricted to software server versions...

Страница 80: ...dress section in order to use the telephone system efficiently it is vital for you to know your location relative to the person you are calling In this way you avoid dialling unnecessary numbers When...

Страница 81: ...hat the local part of the address is formed by only the last four bits If you use the diagram from the previous example and insert the new net mask it will have the following effect on the final resul...

Страница 82: ...omes a little clearer The above mask has the form 11111111 11111111 11111111 11100000 Ignoring the initial three octets the final six zeroes of the mask would ensure that the 32 addresses from 64 0100...

Страница 83: ...ke contact with your ServSwitch CX Uno IP it is necessary for the firewall to allow communication through a particular numbered port to occur One specific function of firewalls is to restrict access t...

Страница 84: ...in RJ9 4pin RJ9 4pin RJ9 Multi head synchronization cable MASTER end 9pin D type female SLAVE end 9pin D type female MASTER end 9pin D type female SLAVE1 end 9pin D type female Use this cable when two...

Страница 85: ...ings means press down the key that follows means release the key that follows means press down and release the key that follows means wait 250ms note if a number immediately follows the asterisk then...

Страница 86: ...high frequency system screens Half width screens can be expanded to normal width using the scaling features of the viewer vesa 720 x 400 85Hz vesa 640 x 480 60Hz vesa 640 x 480 72Hz vesa 640 x 480 75...

Страница 87: ...nsion cord with the ServSwitch CX Uno IP make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere...

Страница 88: ...NT OF THIRD PARTY RIGHTS AND FITNESS FOR PARTICULAR PURPOSE 4 Limitation on Liability UNDER NO CIRCUMSTANCES SHALL REALVNC BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES WHATSOEVER INC...

Страница 89: ...e equipment and the receiver c Connect the equipment to an outlet on a circuit different from that to which the receiver is connected d Consult the supplier or an experienced radio TV technician for h...

Страница 90: ...epairs to certified equipment should be made by an authorized Canadian maintenance facility in this case your supplier Any repairs or alterations made by the user to this equipment or equipment malfun...

Страница 91: ...or los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que...

Страница 92: ...ctxd com Documentation by 2009 Black Box Corporation All trademarks are acknowledged Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 United States of America Tel 1 724 746 5500 Fax 1 724...

Страница 93: ...etwork port 10 power control 13 power supply 12 Server Access Module 11 Connector specifications 83 Control menus 42 Controls viewer options 45 Control strings power switching 31 D Daisy chain cable 8...

Страница 94: ...status 70 network configuration 66 serial port configuration 68 setting IP access control 67 unit configuration 63 user accounts 62 Reset configuration 60 Resync mouse 45 RJ9 connector 13 Router 28 Ro...

Страница 95: ...606 747 tech blackbox fr Germany www black box de 49 811 5541 110 49 811 5541 499 techsupp black box de Italy www blackbox it 39 02 27 404 700 39 02 27 400 219 supporto tecnico blackbox it Netherlands...

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