Black Box ServSwitch ACX310F, Руководство пользователя

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Page 18
Chapter 5: Troubleshooting
5. Troubleshooting
5.1 Contacting Black Box
If you determine that your ServSwitch Fiber DVI + USB Extender EC is
malfunctioning, do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box Technical Support:
• Email in the US: info@blackbox.com
in the UK: techhelp@blackbox.co.uk
• Phone in the US: 724-746-5500
in the UK: +44 (0)118 965 6000
NOTE: See Table 5-1 for a list of international contact information.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make
it worse.
5.2 Shipping and Packaging
If you need to transport or ship your ServSwitch Fiber DVI + USB Extender EC:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with
it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.