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SERVSWITCH

™

BRAND CATX KVM EXTENDER FAMILY

Contents

Quick Setup

1.1

Command Summary

Overview

2.1

Introduction 12

2.2

Glossary 12

2.3

Features 14

2.4

Product Range

2.5

Compatibility 16

2.6

How to Use This Guide

Installation 18

3.1

Package Contents

3.2

Interconnection Cable Requirements

3.3

Remote Unit Installation

3.4

Local Unit Installation

Remote Unit Configuration & Operation

4.1

Video Configuration Overview

4.2

Video Adjustments

4.3

Command Mode

4.4

Adjusting Video

4.5

Other Remote Configuration & Operation Options

Troubleshooting & FAQ

5.1

Video 37

5.2

USB 39

5.3

Audio 40

5.4

Serial 40

5.5

General Questions

Содержание ServSwitch ACU6001A

Страница 1: ...November 2009 ACU6001A ACU6022A ACU6201A ACU6222A ...

Страница 2: ......

Страница 3: ...obust solutions for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI compatibles among multiple users with different access levels Does your switch have to sit solidly on a worktable and use ...

Страница 4: ...ther does the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circumstances outside the manufacturer s control whether envir...

Страница 5: ...ence in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables should be used with this equipment to maintain compliance with radio frequency energy emission regulatio...

Страница 6: ...compliance the use of correctly installed shielded STP FTP interconnection cable is advised Only use CPU cables and power supplies provided or recommended for use with this product When used in environments that have high levels of electromagnetic interference or excessive power ground noise you may experience disturbances to video and or data transmission If this is the case please refer to the T...

Страница 7: ...s allá a lo descrito en las instrucciones de operación Todo otro servicio deberá ser referido a personal de servicio calificado 9 El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso La colocación del aparato eléctrico sobre una cama sofá alfombra o superficie similar puede bloquea la ventilación no se debe colocar en libreros o gabinetes que impidan el flujo de...

Страница 8: ...por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cable de poder o el contacto ha sido dañado u B Objectos han caído o líquido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato p...

Страница 9: ...ower supplies can get warm Do not situate them in an enclosed space without any airflow Do not place the power supply directly on top of the Remote Unit This product is not suitable for use in isolated medical environments To safeguard against personal injury and avoid possible damage to equipment or property please observe the following Only use power supplies originally supplied with the product...

Страница 10: ...allation 18 3 1 Package Contents 18 3 2 Interconnection Cable Requirements 19 3 3 Remote Unit Installation 20 3 4 Local Unit Installation 22 4 Remote Unit Configuration Operation 25 4 1 Video Configuration Overview 25 4 2 Video Adjustments 26 4 3 Command Mode 27 4 4 Adjusting Video 28 4 5 Other Remote Configuration Operation Options 33 5 Troubleshooting FAQ 37 5 1 Video 37 5 2 USB 39 5 3 Audio 40 ...

Страница 11: ...vancedCablingIssues Skew 48 Appendix E Audio Serial Ports 51 Appendix F Calling Black Box 53 Appendix G Specifications 54 Appendix H New Features 57 Enhanced Keyboard Mouse Support v2 0 58 Generic HID Device Support v2 0 58 Private Mode v2 0 59 Enhanced Elo Touch Screen Support Calibration v2 3 61 Appendix H New Features ...

Страница 12: ...t Card ftp ftp blackbox com connectivity ServSwitch Enter Command Mode on Remote Unit Left Control Left Shift F10 Choose video channel 1 2 or 0 both Apply Assisted EQ Next Left Control Page Up Previous Left Control Page Down Reset channel Left Control Home Correct Skew Adjust the individual color delays until the test card s RGB vertical lines are aligned Fine tune LF and HF EQ Reduce smearing and...

Страница 13: ...LF Equalization Fine Decrease LF Equalization Coarse Decrease LF Equalization Fine Increase HF Equalization Coarse Increase HF Equalization Fine Decrease HF Equalization Coarse Decrease HF Equalization Fine L Up Arrow L Right Arrow L Down Arrow L Left Arrow H Up Arrow H Right Arrow H Down Arrow H Left Arrow Quick Skew Toggle RED Delay 19nS Toggle GREEN Delay 19nS Toggle BLUE Delay 19nS Left Contro...

Страница 14: ...e CPU using further CPU USB ports The Remote and Local Units communicate video and data information along the connecting CATx cables see Figure 1 Within the product range models are available with combinations of the following Audio transmission bi directional stereo audio 16 bit digitized Serial transmission transparent serial COM port to 19 2Kbps Multiple video channels single and dual heads 2 2...

Страница 15: ...em Local Video Outputs Dual Video Support ACU6201A ACU6222A only Certain USB HID Devices Remote Console Serial and Audio Transmission ACU6022A ACU6222A only 5V PSU Remote Unit KVM HID extension over CATx cables up to 1000ft 300m Local Unit CPU ...

Страница 16: ...ead graphics cards Transparent DDC Remote Unit reads DDC table from attached monitors transfers and stores data in Local Unit to support non standard displays Local Video output on all video channels Allows dual access operation when a local USB keyboard and mouse are connected directly to the CPU or via a hub Local and Remote Unit firmware and settings flash upgradeable via USB Models available w...

Страница 17: ...Single Video Channel Kit Audio ACU6022A Single Video Channel USB Keyboard Mouse HID Serial Stereo Audio Local Unit Remote Unit Dual Video Channel Kit Standard ACU6201A Dual Video Channels USB Keyboard Mouse HID Local Unit Remote Unit Dual Video Dual Video Channel Kit Audio ACU6222A Dual Video Channels USB Keyboard Mouse HID Serial Stereo Audio Local Unit Remote Unit Dual Video ...

Страница 18: ...See Appendix H New FeaturesAppendix H New Features page 57 Please contact Technical Support for further information regarding operation with other kinds of HID device not listed above Audio Input and output are line level Amplified speakers are required A microphone may be directly connected to the Remote Unit optional pre amplification Serial Transparent up to 19 2K Baud 38 4K operation may be po...

Страница 19: ...t connection and installation see Installation page 18 Interconnection Cable You will need CATx any category 5 5e 6 or higher cable terminated with RJ45 plugs to connect the Local and Remote Units see Interconnection Cable Requirements page 19 Adjusting Video Video signals become distorted when transmitted over CATx cables To get the best from your extender system it is essential that you adjust t...

Страница 20: ... extender package If anything is missing please refer to Appendix F to obtain Technical Support Extender Remote Unit 5V DC universal power supply for Remote Unit Extender Local Unit 3ft 1 0m USB Video CPU combination cable with USB A B connectors and VGA video HD15 M F connectors 3ft 1 0m CPU video cable with VGA video HD15 M F connector Models ACU6201A and ACU6222A only 3ft 1 0m Serial cable DB9 ...

Страница 21: ...ired for each video channel The Primary interconnect cable connects INTERCONNECT Port 1 on the Local and Remote Units This carries the main video channel and all data plus audio serial The Secondary CATx cable connected to INTERCONNECT Port 2 carries the additional video channel on dual head units In order to send USB Audio and Serial signals to the PC the Primary interconnect must be connected Th...

Страница 22: ...port to discuss your application 3 If appropriate connect audio equipment and serial devices Connect the audio cables as follows Remote Unit Audio Device Audio Out Speakers Audio In MIC Microphone See Appendix E Audio Serial Ports page 51 for further information 4 Connect the Primary CATx cable to the INTERCONNECT 1 socket on the front of the Remote Unit If required connect the Secondary CATx cabl...

Страница 23: ...Yellow LED active on primary INTERCONNECT socket Channel 1 only Figure 3 Remote Unit front view Connect to speakers and microphone Connect to serial device such as a touch screen ACU6022A and ACU6222A only Connect supplied 5V PSU Connect to second monitor Connect to primary monitor Connect to USB devices All Remote Units ACU6201A ACU6222A only INTERCONNECT 1 carries primary video audio and data IN...

Страница 24: ...bles between the computer and Local Unit as follows Computer Local Unit Audio Out green Audio In Audio In Microphone pink blue Audio Out 5 If appropriate connect the supplied serial cable between the serial port on the computer and the Local Unit 6 For single video units connect the CATx cable to the INTERCONNECT socket on the front of the Local Unit For dual head systems connect the CATx cables f...

Страница 25: ...computer Connect to serial port on computer ACU6022A and ACU6222A only Connect to computer s primary video output Connect to USB port on CPU or external hub Connect to secondary Local monitor Connect to computer s secondary video output ACU6201A and ACU6222A only All Local Units Connect to 5V PSU optional ...

Страница 26: ...not powered Local Unit powered Yellow LED active on primary INTERCONNECT socket Channel 1 only Figure 5 Local Unit front view INTERCONNECT 1 carries primary video audio and data signals Connect to CATx cable from INTERCONNECT 1 port on Remote Unit INTERCONNECT 2 carries secondary video signals Connect to CATx cable from INTERCONNECT 2 port on Remote Unit ACU6201A and ACU6222A only All Models ...

Страница 27: ...ores settings in an EEPROM in the Remote Unit and restores them whenever the unit is powered up When you have installed your extender system run an application that requires a high screen resolution Examine the video image on the remote console s monitor You may see some of the following distortion effects Smearing black smearing at the right hand edge of large horizontal objects such as title bar...

Страница 28: ...Unit offers the following unique tools Assisted EQ Allows you to step through a table of preset LF and HF EQ values for different cable lengths Quick Skew Insert a standard delay on a specified color 19ns a typical value suitable for most applications Channel 0 Enables you to apply video adjustments to both video channels simultaneously To get the best video image you are recommended to follow the...

Страница 29: ...es a full description of the video optimization procedure To exit Command Mode Press Esc to exit Command Mode and save the configuration settings or Press Left Control Esc to exit Command Mode without saving changes made in the current session The Remote Unit automatically exits Command Mode after 30 sec of inactivity saves all settings to EEPROM and returns normal function to the keyboard Status ...

Страница 30: ...box com connectivity ServSwitch This is an image see Figure 6 created and used by the manufacturer for video optimization purposes It is particularly useful for correcting skew If you are unable to view the test card display some text in a large font on a white background You should also open up other application windows to check the clarity of text in toolbars and icons on the desktop Figure 6 On...

Страница 31: ...ype is used and the adjustments required should be almost the same 4 Reset the selected channel s by pressing Left Control Home 5 Step through the Assisted EQ settings to find the level that gives the best image Assisted EQ Command Key Sequence Next Assisted EQ Setting Left Control Page Up Previous Assisted EQ Setting Left Control Page Down Assisted EQ steps through a table of preset LF HF EQ valu...

Страница 32: ...RED Delay move left R Right Arrow R Left Arrow Increase GREEN Delay move right Decrease GREEN Delay move left G Right Arrow G Left Arrow Increase BLUE Delay move right Decrease BLUE Delay move left B Right Arrow B Left Arrow Use the Quick Skew feature to determine which color requires delaying or to quickly set the delay on a color back to zero Applying Quick Skew to a color toggles its delay betw...

Страница 33: ...y some monitors sample the signal The maximum amount of skew correction available is 42nS This is more than adequate for the vast majority of cables However it may not be enough if you are using a particularly long run of a cable which exhibits severe delay skew 7 If you are using one or more flat panel monitors in the remote console carry out auto adjustment as described in the monitor s document...

Страница 34: ...ation Commands Key Sequence Increase HF Equalization Coarse Decrease HF Equalization Coarse H Up Arrow H Down Arrow Increase HF Equalization Fine Decrease HF Equalization Fine H Right Arrow H Left Arrow On certain monitors you may obtain a sharper image by overcompensating HF EQ and then decreasing LF EQ to remove any bright streaks Additionally increasing the contrast on the monitor can also enha...

Страница 35: ...creens and certain other HID devices USB descriptors need to be read from the connected devices and transferred to the Local Unit see page 35 Set Extender To Default State Left Control F9 Sets ALL extender settings video configuration back to the factory defaults Reset EQ Values Left Control End You can use this command to zero HF LF EQ values for the selected video channel s Current color delay v...

Страница 36: ...ored in the Local Unit using the Transfer DDC command Transferring DDC Information To support non standard screen settings or other features it is possible to read and store DDC information into the Local Unit directly from the monitors connected to the Remote Unit You only need to carry out this procedure once the Extender Units store the DDC information in non volatile memory and restore it at p...

Страница 37: ...fer By default the Local Unit emulates a standard USB keyboard and mouse composite device Whilst this is sufficient for general KVM use additional information needs to be transferred in order to support non standard device specific features and other HID peripherals See Note Device registration is required to help support Keyboards with additional multimedia keys Mice with enhanced functionality S...

Страница 38: ...u wish to register must be connected as details of the previous registration are overwritten Registration only needs to be performed once USB Device Registration will enable operation with any generic HID device that only sends data to the host and does not require a vendor driver i e it can utilize the operating system s own HID driver If an HID device requires a special driver or your keyboard h...

Страница 39: ... of the recommended type see page 19 Is it intact along its entire length and securely connected at both ends Is it wired correctly see page 49 You can check whether skew is a problem in your system by viewing the test card at ftp ftp blackbox com connectivity ServSwitch I can t get enough color delay to correct skew See Appendix D Advanced Cabling Issues Skew page 48 I can t get rid of bright rin...

Страница 40: ...is evident on video Adjust the clock and or phase on your flat panel Contact Technical Support if this fails to improve the situation Are you testing a system using a coiled drum of CATx cable Try uncoiling the cable If this solves the video jitter you should not have a problem after full installation The image is not stable and is blanking regularly Re power the Remote Unit Can the extender be us...

Страница 41: ...uation What USB devices are supported In the initial firmware release the following HID devices are supported Standard keyboards Multimedia keys on some keyboards Standard mice including wheel USB PS 2 converters Composite KB Mouse devices Hubs Other keyboard mouse compatible devices such as bar code scanners In later firmware releases support has been added for certain other HID devices such as t...

Страница 42: ...nput is not greater than line level 4V peak to peak The KVM extender accepts line level audio input only The microphone output is barely audible See Appendix E Audio Serial Ports page 51 5 4 Serial My serial device does not function The extender supports serial devices at data rates not exceeding 19 2K Baud although 38 4K operation might be possible with certain equipment Check the type of flow co...

Страница 43: ...eld connection must be maintained from end to end through any intervening patch cables panels and RJ45 connectors Please note that shielded cable is advised in order to maintain regulatory EMC compliance Can the extender system be used between buildings No Ground loops could damage the extender system and attached equipment Can multiple Local Remote Units be used by swapping the interconnection ca...

Страница 44: ...ore specific information about this or any other complex applications please discuss suitable extension architecture with your Technical Support Figure 9 Two users at Remote Unit utilizing a dual head extender Local Console Video in Remote Consoles Remote Unit KVM HID extension over CATx cables up to 1000ft 300m CPU Local Unit Local unit connections Local Video out Video loop Channel 1 out to Chan...

Страница 45: ...3 mounting kit The kit contains one rack plate and M3 countersunk mounting screws To mount a unit 1 Remove the feet from the extender unit 2 Align the holes on the base plate with the vacant screw holes on the base of the extender unit 3 Fasten the base of the unit to the plate of the mounting kit using the supplied screws Figure 10 RMK19U X3 Mounting Kit ...

Страница 46: ...tender detaches itself from the USB and re enumerates as a removable disk drive allowing upgrades to be made Preparation The Local and Remote Units must both be connected and powered even if you only wish to upgrade one of them Connect a mouse monitor directly to the CPU as the remote KB Mouse will not function in Upgrade Mode Alternatively connect the Local Unit to a laptop Entering Upgrade Mode ...

Страница 47: ...the file window and overwriting it Upgrading a Local Unit Drag the local firmware file provided onto the window After a few seconds the window display should refresh and the new firmware version displayed by file LOC_xx If the window does not refresh will not on some OS and the dragged upgrade file is still shown then you may need to re power the Local Unit by disconnecting the USB cable and view ...

Страница 48: ...eration will resume Note If the upgrade was not successful you will not be able return to normal operation and the extender will remain in Upgrade Mode Important Notes 1 This upgrade feature is not guaranteed to work correctly with all operating systems It was designed for Windows but has successfully been tested on Mac OS X and some Linux distributions 2 The feature functions best if write cachin...

Страница 49: ...e file on to the extender drive and then delete the BOOT file before moving on to the next unit Example To upgrade a number of Remote Units you may find it much faster to use a patch cable to connect in turn each Remote Unit to a nearby notebook which has a Local Unit connected When upgrading a number of units ensure the BOOT file is deleted after each upgrade is complete If you forget to do this ...

Страница 50: ...he video signals inevitably may cause some distortion For example it may result in pixels being sampled twice on TFT screens The human eye is extremely sensitive to green distortion To obtain optimal video performance it is best to ensure that no green delay is required You can visually check the relative pair delays by viewing the test card without any delays applied The two color bars on the lef...

Страница 51: ...g into the RJ45 socket on a Remote Unit Pin 1 is on the right and Pin 8 on the left Pin Color EIA 568B Signal 1 2 White Orange Orange White Blue Video 3 6 White Green Green White Green Video 4 5 Blue White White Blue Red Video 7 8 White Brown Brown White Data Using a crossover cable at each end will put the green video on the orange colored pair and the blue video on the green colored pair EIA 568...

Страница 52: ...low shows the general solution for optimizing CATx cabling for video in order of pair length Pins Pair Signal 7 8 Shortest Pair Data 1 2 3rd Longest Pair Blue Video 4 5 2nd Longest Pair Red Video 3 6 Longest Pair Green Video Some cables have a 3 1 construction where three pairs closely match The fourth pair should be used for data and the other pairs sorted as in the above table Other cables have ...

Страница 53: ...that on a PC To connect a serial printer or other DTE rather than DCE device to the Remote Unit you will need a Null Modem crossover cable between the Remote Unit and the printer Select Xon Xoff software flow control on the printer and PC A serial touch screen may be plugged directly into the Remote Unit Serial Interface Handling Multiple Serial Devices The extender s serial interface transmits re...

Страница 54: ...peakers Audio Interface Using a Microphone A microphone may be plugged into the Line In connector on the Remote Unit There are two ways of setting up a microphone The Local Unit s Line Out connection should normally be wired to the microphone input Pink on your sound card The sound card should then be set up to provide additional amplification 17dB This is the preferred connection method Alternati...

Страница 55: ...urs The components involved in the problem that is what type of computers what type of keyboard brand of mouse make and model of monitor type and make of CATx cable etc Any particular application that when used appears to create the problem or make it worse The results of any testing you ve already done To solve some problems it might be necessary to upgrade the Extender s firmware If this turns o...

Страница 56: ...ormation may be disabled or read directly from remote monitors Video I O 0 7V P P Skew Compensation 15 stage 42nS Max 2 8nS per step Compensation available on each color Video Compensation Separate LF HF Equalizers Video Coupling DC Sync I O Separate Composite TTL Level Sync on green Sync Polarity is preserved Video Input Connectors HD15 Male Video Output Connectors HD15 Female USB Emulation Compa...

Страница 57: ...Unit Connectors 2 x 3 5mm stereo jack socket Line Mic In Line Out Microphone Support Microphone may be connected to Remote Unit Pull up resistor provides bias for condenser microphone Option to set microphone amplification to 17dB Power Requirements Local Unit 5V at up to 275mA supplied through USB interface Connector for optional 5V PSU 2 1mm DC Jack center positive Overvoltage Protection 6 0V Re...

Страница 58: ...x30mm Shipping Weight 4 9lb 2 2kg ACU6022A Local Unit 4 9 x4 5 x1 7 124x113x44mm 1U Remote Unit 5 7 x5 9 x1 7 144x151x44mm 1U Shipping Weight 4 9lb 2 2kg ACU6222A Local Unit 5 7 x4 5 x1 7 145 x113x44mm 1U Remote Unit 5 7 x5 9 x1 7 144x151x44mm 1U Shipping Weight 5 3lb 2 4kg Environmental Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 22 to 149 F 30 to 65 C Relative Humidity 5 90 n...

Страница 59: ...Support Generic HID Device Support Private Mode V2 3 S23 Nov 2009 Enhanced ELO Touch Screen Support including Calibration Due to the large number of changes v2 x firmware is not totally compatible with earlier v1 x firmware In particular the mouse will not function if a v2 x Remote Unit is connected to a v1 x Local Unit To avoid such issues please ensure that both local and remote have compatible ...

Страница 60: ...touch screens basic mode and card readers Up to four generic devices in addition to the KB mouse may be connected 1 Connect all the generic HID devices e g a joystick or KB with multimedia keys you wish to register to the Remote Unit 2 Enter Command Mode Left Control Left Shift F10 3 Register the devices by requesting USB Descriptor transfer Left Control F4 See page 35 The Remote Unit will now rea...

Страница 61: ... are now blanked and the yellow LED on the Remote Unit will now flash at double speed as an indication To exit Remote Private Mode issue the same command sequence again The current Remote Private Mode state is stored in EEPROM and is restored on power up Local Private Mode In this mode all remote HID devices are disabled and optionally all monitors connected to the Remote Unit are blanked The Loca...

Страница 62: ...aved in EEPROM and the unit will quit Command Mode Local Private Mode Inhibit This feature is inhibited by default To enable disable this feature 1 Enter Command Mode 2 Enable Press Left Control F7 or Disable Press F7 3 The setting is saved in EEPROM and the unit will quit Command Mode Note Local Private Mode is inhibited by default because it operates by sensing a sequence of KB Indicator changes...

Страница 63: ... Screen with the extender system 1 Connect the ELO monitor and a keyboard to the Remote Unit 2 Enter Command Mode Left Control Left Shift F10 3 Enter the Device Registration command Left Control F4 4 The extender will now re enumerate and allow basic touch screen operation Note See Generic HID Device Support above for further information regarding generic HID device support The cursor should now m...

Страница 64: ...creens then all touch screens MUST be the same model You should re calibrate whenever you register additional or replacement generic HID devices If there were any problems during calibration the extender will quit Command Mode and resume normal operation after the time out period Ultimate calibration accuracy depends on how tightly into the screen corners you touch ...

Страница 65: ...NOTES ...

Страница 66: ...NOTES ...

Страница 67: ......

Страница 68: ...24 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com Email info blackbox com Copyright 2009 Black Box Corporation All rights reserved Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 ...

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