BLACK BOX
Media Converters Installation and User Guide (01/02)
38
5.2
When Calling for Assistance
If you determine that your LE1500 Media Converter is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box at (724) 746-5500.
Before you do, make a record of the history of the problem. Your supplier will be
able to provide more efficient and accurate assistance if you have a complete
description, including:
•
the nature and duration of the problem.
•
when the problem occurs.
•
the components involved in the problem.
•
any particular application that, when used, appears to create the
problem or make it worse.