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APPENDIX A: Troubleshooting
A.2 Calling Black Box
If the procedures described in
Section A.1
do not solve your problem, call Black
Box Technical Support at 724-746-5500. Before you call, make a record of the
history of the problem.
We will be able to provide more efficient and accurate assistance if you have a
complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
Also, have the following information ready when you call:
1. Current adapter settings. If possible, have the adapter installed in a computer
ready to run diagnostics.
2. This user manual (on CD-ROM) for reference.
A.3 Shipping and Packaging
If you need to transport or ship your 8-Port Serial Host Adapter PCI:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the adapter for repair, make sure you include everything
that came in the original package. Before you ship, contact Black Box to get a
Return Authorization (RA) number.
