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APPENDIX D. TROUBLESHOOTING
This page covers some basic notes & troubleshooting when using the Emerald SE.
Operating Modes: Connecting to an Emerald SE transmitter from an RDP client that is from a laptop / computer is not possible; you
must use an Emerald SE receiver for this. An Emerald SE receiver can connect to an Emerald SE transmitter and RDP server.
TABLE D-1. OPERATING MODES CONFIGURATIONS
USER SIDE
COMPUTER SIDE
OPERATION
Laptop/Computer w/RDP Client
Emerald SE Transmitter
This is not supported and will not work
Emerald SE Receiver
Emerald SE Transmitter
Fully supported
Emerald SE Receiver
RDP Server on VM or OS
Fully supported
Sluggish Mouse: When using the Emerald SE, you may find that the mouse is not being very responsive, or has a noticeable delay.
This can typically occur if the video card is using Dithering technology. You can contact Black Box to get a small utility to disable
video card dithering on AMD graphics cards.
Error Codes: The following error codes expanded.
1 GENERAL_ERROR Connection protocol failure. Are units at the correct and compatible software version?
2 INIT_FAIL Can’t start protocol. Is the receiver at the correct software version?
3 GET_SOCKET Protocol Start Failure Are units at the correct and compatible software version?
4 CREATE_SESSION_FAIL Can’t create session. Is transmitter connected and powered on?
5 CONNECT_FAIL Can’t create session. “Is transmitter connected and powered on? Is port 22 open between units.”
6 TX_CHECK_FAIL Target device is not a transmitter. Is transmitter IP address correct?
7 VER_CHECK_FAIL Can’t read device Version. Is transmitter connected and powered on?
8 LED_FLASH_FAIL Start LED Flash command failed on remote device Is transmitter connected and powered on?
9 FILE_SEND_FAIL Can’t send upgrade file to transmitter. Is transmitter connected and powered on?
10 PERMISSION_CHANGE_FAIL Update to change settings on Transmitter Is transmitter connected and powered on?
11 EXTRACT_UPGRADE_FAIL Failed to extract upgrade file. Is upgrade file correct or damaged?
12 RUN_UPGRADE_FAIL Upgrade failed Is upgrade file correct or damaged?
13 REBOOT_FAIL Failed to reboot remote device unit. Is remote device connected and powered on?
14 FILE_SEARCH_FAIL Upgrade file format failed Is upgrade file correct or damaged?
15 LISTEN_ERROR Connection protocol failure. “Are units at the correct and compatible software version? Is transmitter
connected and powered on?”
16 SOCKET_OPTION_ERROR Connection protocol failure. “Are units at the correct and compatible software version?
Is transmitter connected and powered on?”
17 SOCKET_BIND_ERROR Connection protocol failure. “Are units at the correct and compatible software version?
Is transmitter connected and powered on?”
18 RECVFROM_ERROR Connection protocol failure. “Are units at the correct and compatible software version?
Is transmitter connected and powered on?”
19 GET_INFO_FAIL Failed to retrieve Info tab from remote device “Are units at the correct and compatible software version?
Is transmitter connected and powered on?”
20 COMPATIBILITY_FAIL Upgrade file is incompatible with version on unit Please check release notes for correct version and
compatibility information.
