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CHAPTER 4: Troubleshooting
4. Troubleshooting
4.1 Calling Black Box
If you determine that your RS-232
↔
Current Loop Interface Converter is
malfunctioning,
do not attempt to alter or repair it
. It contains no user-serviceable
parts. Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
4.2 Shipping and Packaging
If you need to transport or ship your RS-232
↔
Current Loop Interface Converter:
• Package it carefully. We recommend that you use the original container.
• Before you ship it back to Black Box for repair or return, contact us to get a
Return Authorization (RA) number.