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Chapter 6: Troubleshooting
6. Troubleshooting
6.1 Contacting Black Box
If you determine that your VGA switch is malfunctioning, do not attempt to alter
or repair the unit. It contains no user-serviceable parts. Contact Black Box
Technical Support at 724-746-5500 or [email protected].
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
6.2 Shipping and Packaging
If you need to transport or ship your VGA switch:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received
with it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.