STEP 4 -
Contact Technical Support (Optional)
BEFORE CONTACTING TECH SUPPORT
Make sure you have read the user manual, and
then installed and set up your KVM matrix as
recommended.
SUPPORT CHECKLIST
Please have the following information
available before you call:
1. Company name, phone number, and email.
2. Type and serial number of the device (see
bottom of device).
3. Nature, circumstances, and duration of the
problem.
4. Involved components (such as graphic
source/CPU, OS, graphic card, monitor,
USB-HID/USB 2.0 devices, interconnect
cable).
5. Results from any testing you have done.
SHIPPING CHECKLIST
1. To return your device, contact Black Box
Technical Support at 877-877-2269 or info@
blackbox.com to get a Return Material
Authorization (RMA) number.
2. Package your device carefully, preferably
using the original box. Add all pieces you
received originally.
3. Note your RMA number visibly on your
shipment.
NOTE: Devices sent without an RMA number
cannot be accepted.
CONTACTING TECHNICAL SUPPORT
Via phone: 877-877-2269
Via email: [email protected]
