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Chapter 6: Troubleshooting

6.3 USB-HID

CPU module, rear view

CON module, rear view

Figure 6-2. USB-HID module.

Table 6-3. USB-HID troubleshooting.

Diagnosis

Possible Reason

Measure

Keyboard LEDs

Shift

and

Scroll

are blinking

Keyboard in command mode

• Press <Esc> to leave command mode

CPU unit: LED 3 green or violet

No USB connection to CPU

• Check connection of USB cable to CPU; select another USB

port if necessary.

• Remove USB and power cable and restart CPU. Connect

power cable first.

CON unit: LED 3 green or violet

Problems with USB connection

• Check connection of USB cable to USB-HID device.

• Remove DVI and power cable and restart CON unit. Connect

power cable first.

USB device without function

No USB-HID device

• Connect USB-HID device.

USB-HID device is not supported

• Contact Black Box Technical Support at 724-746-5500 or

[email protected] if necessary.

6.4 Serial Connection

Table 6-4. Serial connection upgrade module troubleshooting.

Diagnosis

Possible Reason

Measure

Serial device not operational

Settings of the serial interface

• Check baud rate and general settings.

No serial connection to CPU

• Check connection via serial cable.

No serial connection to end device (for example,
touchscreen, keyboard)

• Connect serial end device and switch it on.

• Check connection via serial cable.

Touchscreen not operational

Hardware handshake

• Adjust serial interface to X-ON/X-OFF software handshake.

Содержание ACX1MR Series

Страница 1: ... fiber DKM KVM Extender TX RX Interface Modules ACX1MT Series ACXMODH2 ACX1MR Series ACXMODH4 ACXMODH6 ACXMODH21 Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 www blackbox com info blackbox com Customer Support Information ...

Страница 2: ... in this Manual Black Box and the Double Diamond logo are registered trademarks of BB Technologies Inc Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners Disclaimer Black Box Network Services shall not be liable for damages of any kind including but not limited to punitive consequential or cost of cover damages resulting from any errors in the...

Страница 3: ...be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This digital apparatus does not exceed the Class A limits for radio noise emis sion from digital apparatus set out in the Radio Interference Regulation of Industry Canada L...

Страница 4: ...an el flujo de aire por los orificios de ventilación 10 El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que producen calor 11 El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en el instructivo de operación o como se indique en el aparato 12 Precau...

Страница 5: ...4 Connector Pinouts 15 1 5 Power Supply Environmental Conditions Dimensions and Shipping Weight 23 2 Overview 24 2 1 Application 24 2 2 System Overview 24 2 3 Part Numbers 25 2 3 1 Chassis 25 2 3 2 KVM Extender Modules 26 2 3 3 Upgrade Modules 29 2 3 4 Chassis for Free Configuration 30 2 4 Accessories Upgrade Kits 31 2 5 Accessories 31 2 6 Device Views 32 2 6 1 Compatible Chassis 32 2 6 2 ACX1MT D...

Страница 6: ... 6 34 ACX1MT HDO C ACX1MR HDO C 56 2 6 35 ACX1MT HDO SM ACX1MR HDO SM 57 2 6 36 ACX1MT DPH C ACX1MR DPH C 57 2 6 37 ACX1MT DPH SM ACX1MR DPH SM 58 2 6 38 ACX1MT DPHS SM ACX1MR DPHS SM 58 2 6 39 ACX1MT DPH 2C ACX1MR DPH 2C 59 2 6 40 ACX1MT DPH 2S ACX1MR DPH 2S 59 3 6 41 ACX1MT DPHS 2S ACX1MR DPHS 2S 60 2 6 42 ACX1MT HID ACX1MR HID 60 2 6 43 ACX1MT EU ACX1MR EU 60 2 6 44 ACX1MT AR ACX1MR AR 61 2 6 4...

Страница 7: ... 80 4 5 1 CPU Units Parameters 80 4 5 2 CON Units Parameters 81 4 5 3 CPU and CON Units Parameters 82 5 Operation 83 5 1 DDC Information Download 83 5 2 Redundant CPU Units Shared Operation 83 6 Troubleshooting 85 6 1 General Failures 85 6 2 Blank Screen 85 6 3 USB HID 86 6 4 Serial Connection 86 6 5 Analog Audio 87 6 6 Digital Audio 87 6 7 USB HID Upgrade Module 88 6 8 USB 2 0 Embedded 88 6 9 USB...

Страница 8: ...t use a power supply if it appears to be defective or has a damaged chassis Connect all power supplies to grounded outlets In each case ensure that the ground connection is maintained from the outlet socket through to the power supply s AC power input Do not connect the link interface to any other equipment particularly network or telecommunications equipment Take any required ESD precautions NOTE...

Страница 9: ...0 x 1080i cannot be guaranteed 1 1 4 HDMI Single Link Video The audio video interface can transmit monitor resolutions such as 1920 x1200 60 Hz Full HD 1080p or 2K HD up to 2048 x 1152 Data rate is limited to 165 MPixel s and 8 bit Audio The audio format PCM can be transmitted through the interface Standards Stereo Linear Pulse Code Modulation LPCM Bit Depth 16 bit Sample Rate Up to 96 kHz Further...

Страница 10: ... Modular Extender models with transparent USB 2 0 support allow the connection of all types of USB 2 0 devices without restriction USB 2 0 data transfer is supported depending on the upgrade module with high speed USB max 480 Mbps or full speed USB max 36 Mbps Each USB 2 0 port provides a maximum current of 500 mA high power When using a USB high speed interface with 4 USB ports respectively 2 con...

Страница 11: ...ormat independent Data Transmission RxD Receive Data TxD Transmit Data Traffic Control The following signals are transmitted hardware handshake RTS Request To Send CTS Clear To Send DTR Data Terminal Ready DSR Data Set Ready 1 1 12 Serial Interface RS 422 KVM Extenders with a serial interface RS 422 DB9 support a differential full duplex transmission up to a Baud rate of 115 200 Baud The CPU unit ...

Страница 12: ... 1 2 Analog audio specifications Specification Description Transmission Format Digitized virtually CD quality audio 16 bit 38 4 kHz Signal Level Line level 5 volt peak peak maximum Input Impedance 47 kOhm Connections CPU Unit 2 3 5 mm stereo audio plug audio in and audio out Connections CON Unit 2 3 5 mm stereo audio plug audio in and audio out 1 1 14 Digital Audio Interface The digital audio opti...

Страница 13: ...d CON module are on the same phase CAUTION To maintain regulatory EMC compliance you must use correctly installed shielded CATx cable throughout the interconnection link Also all CATx cables need to have ferrites on both cable ends close to the device Type of Interconnect Cable The DKM Modular Extender requires interconnect cabling specified for Gigabit Ethernet 1000BASE T The use of solid core 24...

Страница 14: ...tions according to VDE Table 1 6 Fiber cable specifications Cable Type Description Single mode fiber 9 µm Duplex Indoor patch cable EFN092 Multimode fiber 50 µm Duplex Indoor patch cable EFN6020 Multimode fiber 62 5 µm Duplex Indoor patch cable EFN116 LCLC Table 1 7 Maximum acceptable fiber cable length specifications Cable Type Description Single mode fiber 9 µm 32 800 feet 10 000 m Single mode 9...

Страница 15: ...models featuring a transparent USB 2 0 connection use Extreme USB Technology This technology supports all types of USB 2 0 devices however we cannot guarantee compatibility with every device on the market Please contact Black Box Technical Support at 724 746 5500 or info blackbox com if any issues are found 1 4 Connector Pinouts Connector DVI Single Link Figure 1 1 DVI D single link connector Tabl...

Страница 16: ...DVI 25 RX2_P 45 BRXC_P 6 DDC SCL 26 RX2_N 46 GND 7 DDC SDA 27 RX1_P 47 Not connected 8 GND 28 RX1_N 48 Not connected 9 BDDC SDA 29 RX0_P 49 GND 10 BDDC SCL 30 RX0_N 50 Not connected 11 B5V DVI 31 RXC_P 51 Not connected 12 GND 32 RXC_N 52 GND 13 Not connected 33 GND 53 Not connected 14 Not connected 34 GND 54 GND 15 GND 35 GND 55 Not connected 16 RX3_P 36 HPD 56 Not connected 17 RX3_N 37 Not connec...

Страница 17: ...high impedance 22 TMDS clock GND 7 DDC output SDA 15 GND 23 TMDS clock 8 V sync 16 Hot plug recogniition 24 TMDS clock C1 Red signal C3 Blue signal C2 Green signal C5 GND C4 H sync Connector HDMI Single Link Figure 1 4 HDMI single link connector Table 1 11 HDMI single link connector pinout Pin Signal Pin Signal Pin Signal 1 T M D S data 2 8 T M D S data 0 GND 15 DDC Input SCL 2 T M D S data 2 GND ...

Страница 18: ...N 8 GND 15 AUX CH P 2 GND 9 ML LANE1 P 16 GND 3 ML LANE3 P 10 ML LANE0 N 17 AUX CH N 4 ML LANE2 N 11 GND 18 Hot Plug Detect 5 GND 12 ML LANE0 P 19 Power Out Return 6 ML LANE2 P 13 Config1 GND 20 Power Out not connected 7 ML LANE1 N 14 Config2 GND Connector USB Type B Figure 1 6 USB Type B connector Table 1 13 USB Type B connector pinout Pin Signal Color 1 VCC 5 VDC Red 2 Data White 3 Data Green 4 ...

Страница 19: ...Red 2 Data White 3 Data Green 4 GND Black Connector Mini USB Type B Figure 1 8 Mini USB Type B connector Table 1 15 Mini USB Type B connector pinout Pin Signal Color 1 VCC 5 VDC Red 2 Data White 3 Data Green 4 Not connected 5 GND Black Connector PS 2 Figure 1 9 PS 2 connector Table 1 16 PS 2 connector pinout Pin Signal 1 Data 2 GND 3 VCC 5VDC 4 CLK 5 Not connected 6 Not connected ...

Страница 20: ...nector pinout Pin Signal Pin Signal 1 D1 5 D3 2 D1 6 D2 3 D2 7 D4 4 D3 8 D4 Fiber SFP Type LC Figure 1 11 SFP Type LC connector Table 1 18 SFP Type LC connector pinout Pin Signal 1 Data OUT 2 Data IN Power Supply Figure 1 12 Power supply label Table 1 19 Power supply connector pinout Pin Signal Inside VCC 5 VDC Outside GND ...

Страница 21: ...nector pinout Pin Signal Pin Signal 1 Not connected 6 DSR 2 RxD 7 RTS 3 TxD 8 CTS 4 DTR 0 Not connected 5 GND DB9 Serial RS 422 Controlled Device Figure 1 14 DB9 serial connector Table 1 21 DB9 serial RS 422 connector pinout controlled device Pin Signal Pin Signal 1 GND 6 Rx GND 2 RxA 7 RxB 3 TxB 8 TxA 4 Tx GND 0 Not connected 5 Not connected ...

Страница 22: ...t controlling device Pin Signal Pin Signal 1 GND 6 Tx GND 2 TxA 7 TxB 3 RxB 8 RxA 4 Rx GND 0 Not connected 5 Not connected 3 5 mm Stereo Jack Plug Figure 1 16 3 5 mm stereo jack plug Table 1 23 3 5 mm stereo jack plug pinout Pin Signal 1 GND 2 Audio IN OUT L 3 Audio IN OUT R RCA Cinch Figure 1 17 RCA connector Table 1 24 RCA connector pinout Pin Signal 1 GND 2 Data IN OUT ...

Страница 23: ...7 Power supply environmental dimensions and shipping weight specifications Power Basic modules Single head devices 800 mA max VGA 900 mA max Upgrade modules Analog audio serial 300 mA max Digital audio 300 mA max USB HID 300 mA max USB 2 0 modules 2500 mA max Environmental Temperature Tolerance Operating 41 to 113 F 5 to 45 C Storage Temperature 13 to 140 F 25 to 60 C Relative Humidity Max 80 non ...

Страница 24: ...Electromagnetical interference can limit the maximum distance und reliability The DKM Modular Extender is fully compatible with the DKM Compact Extender ACX1T ACX1R series 2 2 System Overview The DKM Modular Extender consists of at least one CPU module and one console CON module A 2 4 or 6 slot modular case holds the modules The DKM Modular cases 2 slot 4 slot or 6 slot are installed at the CPU tr...

Страница 25: ...ections via CATx or fiber cable All mentioned devices are available in the following versions Connection via CATx cable xx C Connection via single mode fiber cable x SM Part numbers for CPU module and CON module IMPORTANT The part numbers for the CPU module and the CON module can be derived from the part number of the complete device CPU module ACX1MT CON module ACX1MR NOTE All devices in the ACX1...

Страница 26: ...dule for 1 DVI I VGA DVI Single Link up to 1920 x 1200 with 2 USB HID ACX1MR VDHID 2C ACX1MT DHID 2S Single Head module for 1 DVI D Single Link up to 1920 x 1200 with 2 USB HID and redundant connector for interconnect cables ACX1MR DHID 2S ACX1MT VHID 2S Single Head module for 1 DVI I VGA DVI onboard Single Link up to 1920 x 1200 with 2 USB HID and redundant connector for interconnect cables ACX1M...

Страница 27: ...X1MR HDMI SM ACX1MT HDMI 2C Single Head KVM Extender for 1 HDMI Single Link up to 1920 x 1200 2 USB HID and local output and redundant connector for interconnect cables ACX1MR HDMI 2C ACX1MT HDM2 2C Single Head KVM Extender for 1 HDMI Single Link up to 1920 x 1200 with local HDMI output 2 USB HID and redundant connector for interconnect cables ACX1MT HDMI SM Single Head KVM Extender for 1 HDMI Sin...

Страница 28: ...CX1MT HDO SM Single Head KVM Extender for 1 HDMI Single Link up to 1920 x 1200 ACX1MR HDO SM ACX1MT DPH C Single Head module for 1 DisplayPort with 2 USB HID ACX1MR DPH C ACX1MT DPH SM Single Head module for 1 DisplayPort with 2 USB HID ACX1MR DPH SM ACX1MT DPHS SM Single Head module for 1 DisplayPort with 2 USB HID ACX1MR DPHS SM ACX1MT DPH 2C Single Head module for 1 DisplayPort with 2 USB HID a...

Страница 29: ...available with upgrade module Analog Audio Serial ACX1MT DA Upgrade module with digital audio unidirectional ACX1MR DA ACX1MT ARH Upgrade module with analog audio seral bidirectional and 2 USB HID ACX1MR ARH ACX1MT DAH Upgrade module with digital audio unidirectional and 2 USB HID ACX1MR DAH ACX1MT ARE Upgrade module with Analog Audio Serial RS232 bidirectional and 2 USB 2 0 ACX1MR ARE ACX1MT DAE ...

Страница 30: ...y unit ACXMODH4R R2 DKM extender for free configuration in a 4 slot chassis external power supply unit prepara tion for redundancy of a second external power supply unit ACXMODH6R R2 DKM extender for free configuration in a 6 slot chassis internal power supply unit prepara tion for redundancy of an external power supply unit ACXMODH6BPAC R2 DKM extender for free configuration in a 6 slot chassis a...

Страница 31: ...A ACXMODH6 PS Power supply for 6 fold chassis spare or redundant 5 VDC 8 A ACXMODH21 4S Blind plate 3U 4HP for 2 4 and 6 fold chassis ACXMODH21 8S Blind plate 3U 8HP for 2 4 and 6 fold chassis 2 5 Accessories Table 2 6 Accessories Part Number Description BC00200 6 foot 1 8 m serial RS 232 cable USB05 0006 6 foot 1 8 m USB Type A to B cable EVNDVI04 0006 6 foot 1 8 m VGA cable VGA to DVI I EVNDVI02...

Страница 32: ...tor for power Power Primary Power Output 5 V 3 A Secondary Power Output Does not support redundant power Dimensions 1 7 H x 5 7 W x 5 75 D 4 3 x 14 5 x 14 6 cm Weight 0 6 lb 0 3 kg ACXMODH2 R2 Acccessories Rackmount Option ACXMODHEAR2 Optional Redundant Power Supply Does not support redundant power Blanking Panel Options ACXMODH21 4S or ACXMOD21 8S ACXMODH2 R2 front view ACXMODH2 R2 back view ...

Страница 33: ...s for power Power Primary Power Output 5 V 3 A Secondary Power Output optional 5 V 3 A Dimensions 1 7 H x 5 7 W x 5 75 D 4 3 x 14 5 x 14 6 cm Weight 0 6 lb 0 3 kg ACXMODH2R R2 Acccessories Rackmount Option ACXMODHEAR2 Optional Redundant Power Supply ACXMODH2 PS Blanking Panel Options ACXMODH21 4S or ACXMOD21 8S ACXMODH2R R2 front view ACXMODH2R R2 back view ...

Страница 34: ...Switch use a higher amperage power supply such as ACXMODH6 PS or the main IEC320 power input Secondary Power Output optional 5 V 3 A Dimensions 1 7 H x 8 75 W x 5 75 D 4 3 x 22 2 x 14 6 cm Weight 0 8 lb 0 4 kg ACXMODH2R P R2 Acccessories Rackmount Option ACXMODHEAR2P Optional Redundant Power Supply ACXMODH2 PS 5 V 3 A for standard cards ACXMODH4 PS 5 V 5 A for load sharing Blanking Panel Options A...

Страница 35: ...rimary Power Output 5 V 5 A Secondary Power Output Does not support redundant power Dimensions 1 7 H x 11 5 W x 5 75 D 4 3 x 29 2 x 14 6 cm Weight 0 9 lb 0 4 kg ACXMODH4 R2 Acccessories Rackmount Option ACXMODHEAR4 Optional Redundant Power Supply Does not support redundant power Blanking Panel Options ACXMODH21 4S or ACXMOD21 8S ACXMODH4 R2 front view ACXMODH4 R2 back view ...

Страница 36: ... for power Power Primary Power Output 5 V 5 A Secondary Power Output optional 5 V 5 A Dimensions 1 7 H x 11 5 W x 5 75 D 4 3 x 29 2 x 14 6 cm Weight 0 9 lb 0 4 kg ACXMODH4R R2 Acccessories Rackmount Option ACXMODHEAR4 Optional Redundant Power Supply ACXMODH4 PS Blanking Panel Options ACXMODH21 4S or ACXMOD21 8S ACXMODH4R R2 front view ACXMODH4R R2 back view ...

Страница 37: ...nnector for redundant power Power Primary Power Output 5 V 8 A Secondary Power Output optional 5 V 8 A Dimensions 1 7 H x 17 5 W x 5 75 D 4 3 x 44 5 x 14 6 cm Weight 1 75 lb 0 8 kg ACXMODH6R R2 Acccessories Rackmount Option ACXMODHEAR6 Optional Redundant Power Supply ACXMODH6 PS Blanking Panel Options ACXMODH21 4S or ACXMOD21 8S ACXMODH6R R2 front view ACXMODH6R R2 back view ...

Страница 38: ...r Primary Power Output 5 V 10 A Redundant Power Output included 5 V 10 A Dimensions 1 7 H x 17 5 W x 8 D 4 3 x 44 5 x 20 3 cm Weight 1 75 lb 0 8 kg ACXMODH6BPAC R2 Acccessories Rackmount Option ACXMODHEAR6FPAC Redundant Power Supply Included Blanking Panel Options ACXMODH21 4S or ACXMOD21 8S Optional Fan ACXMODH6FAN ACXMODH6BPAC R2 back view ACXMODH6BPAC R2 front view ...

Страница 39: ...r Primary Power Output 5 V 10 A Secondary Power Output optional 5 V 10 A Dimensions 1 7 H x 17 5 W x 8 D 4 3 x 44 5 x 20 3 cm Weight 1 75 lb 0 8 kg ACXMODH6FPAC R2 Acccessories Rackmount Option ACXMODHEAR6FPAC Redundant Power Supply Included Blanking Panel Options ACXMODH21 4S or ACXMOD21 8S Optional Fan ACXMODH6FAN ACXMODH6FPAC R2 back view ACXMODH6FPAC R2 front view ...

Страница 40: ...sition headers for cards Power Primary Power Output 5 V 50 A Secondary Power Output optional 5 V 50 A Dimensions 7 H x 19 W x 18 25 D 17 8 x 48 3 x 46 4 cm Weight 16 lb 7 3 kg ACXMODH21R Acccessories Rackmount Option Included Optional Redundant Power Supply ACXMODH21 PS Blanking Panel Options ACXMODH21 4S or ACXMOD21 8S ACXMODH21R front view ACXMODH21R back view ...

Страница 41: ...le 2 Connect to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DVI D 4 Connect to DVI monitor 2 6 3 ACX1MT VDHID C ACX1MR VDHID C CPU Unit rear view CON Unit rear view CPU unit CON unit 1 Service port 1 Service port 2 Connect to interconnect cable 2 Connect to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DVI D DVI I 4 Connect to DVI monitor D...

Страница 42: ...terconnect cable 2 Connect to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DVI D 4 Connect to DVI monitor 2 6 5 ACX1MT DHS SM ACX1MR DHS SM CPU Unit rear view CON Unit rear view CPU unit CON unit 1 Service port 1 Service port 2 Connect to interconnect cable 2 Connect to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DVI D 4 Connect to DVI mon...

Страница 43: ...able 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DVI D DVI I 4 Connect to DVI monitor DVI D 2 6 7 ACX1MT DHID 2C ACX1MR DHID 2C CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 1 2 Connected to interconnect cable 1 3 Connected to interconnect cable 2 3 Connected to interconnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 T...

Страница 44: ... 3 Connected to interconnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 To CPU DVI D DVI I 5 Connect to DVI monitor DVI I 2 6 9 ACX1MT DHID 2S ACX1MR DHID 2S CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 1 2 Connected to interconnect cable 1 3 Connected to interconnect cable 2 3 Connected to interconnect cable 2 4 To CPU USB HID ...

Страница 45: ...nnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 To CPU DVI D DVI I 5 Connect to DVI monitor DVI I 2 6 11 Basic Module ACX1MT DVHID C ACX1MR DVHID C CPU Unit rear view CON Unit rear view CPU unit CON unit 1 Service port 1 Service port 2 Connect to interconnect cable 2 Connect to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DVI I VGA DVI 4 IR receiver for r...

Страница 46: ...cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DVI I VGA DVI 4 IR receiver for remote control 5 IR receiver for remote control 5 Connect to DVI monitor DVI D 6 Service port 2 6 13 ACX2MT DLH C ACX2MR DLH C CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 2 Connected to interconnect cable 3 To CPU USB HID 3 Connect to USB HID device...

Страница 47: ... 2 Connected to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DMS 59 4 Connect to monitor s DMS 59 2 6 15 ACX2MT DLH SM ACX2MR DLH SM CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 2 Connected to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DMS 59 4 Connect to monitor s DMS 59 ...

Страница 48: ... ACX2MT DHHS SM ACX2MR DHHS SM CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 2 Connected to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DMS 59 4 Connect to monitor s DMS 59 2 6 18 ACX2MT DLHS SM ACX2MR DLHS SM CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 2 ...

Страница 49: ...3 Connected to interconnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 To CPU DMS 59 5 Connect to monitor s DMS 59 2 6 20 ACX2MT DHH 2C ACX2MT DHH 2C CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 1 2 Connected to interconnect cable 1 3 Connected to interconnect cable 2 3 Connected to interconnect cable 2 4 To CPU USB HID 4 Connec...

Страница 50: ...le 1 3 Connected to interconnect cable 2 3 Connected to interconnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 To CPU DMS 59 5 Connect to monitor s DMS 59 2 6 22 ACX1MT HDMI C ACXMR HDMI C CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 2 Connected to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU HDMI 4...

Страница 51: ...nected to interconnect cable 1 2 Connected to interconnect cable 1 3 Connected to interconnect cable 2 3 Connected to interconnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 To CPU HDMI 5 Connect to HDMI monitor 2 6 24 ACX1MT HDM2 C CPU Unit Rear view 1 Service port 2 Connected to interconnect cable 3 To CPU USB HID 4 To CPU HDMI 5 Local output HDMI ...

Страница 52: ... Connected to interconnect cable 2 3 To CPU USB HID 4 To CPU HDMI 5 Local output HDMI 2 6 26 ACX1MT HDMI SM ACX1MR HDMI SM CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connected to interconnect cable 1 2 Connected to interconnect cable 1 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU HDMI 4 Connect to HDMI monitor ...

Страница 53: ...o interconnect cable 1 2 Connected to interconnect cable 1 3 Connected to interconnect cable 2 3 Connected to interconnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 To CPU HDMI 5 Connect to HDMI monitor 2 6 28 ACX1MT HDM2 SM ACX1MR HDM2 SM CPU Unit Rear view 1 Service port 2 Connected to interconnect cable 3 To CPU USB HID 4 To CPU HDMI 5 Local output HDMI ...

Страница 54: ...ew 1 Service port 2 Connect to interconnect cable 3 Connect to interconnect cable 4 To CPU USB HID 5 To CPU HDMI 6 Local output HDMI 2 6 30 ACX1MR HDSW C CON Unit Rear view 1 Service port 2 Connect to interconnect cable 3 Connect to USB HID devices 4 Connect to HDMI monitor 5 Local input HDMI ...

Страница 55: ...view 1 Service port 2 Connect to interconnect cable 1 3 Connect to USB HID devices 4 Connect to HDMI monitor 5 Local input HDMI 2 6 32 ACX1MR HDSW SM CON Unit Rear view 1 Service port 2 Connect to interconnect cable 1 3 Connect to USB HID devices 4 Connect to HDMI monitor 5 Local input HDMI ...

Страница 56: ...nnect cable 1 3 Connect to interconnect cable 2 4 Connect to USB HID devices 5 Connect to HDMI monitor 6 Local input HDMI 2 6 34 ACX1MT HDO C ACX1MR HDO C CPU Unit CON Unit Rear view Rear view 1 Connected to interconnect cable 1 Connected to interconnect cable 2 Service port 2 Service port 3 To CPU HDMI 3 Connect to HDMI monitor ...

Страница 57: ...ce port 3 To CPU HDMI 3 Connect to HDMI monitor NOTE The video only modules without USB HID connection are only meant for use with basic extender modules 2 6 36 ACX1MT DPH C ACX1MR DPH C CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connect to interconnect cable 2 Connect to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DisplayPort 4 Connect to D...

Страница 58: ...nect to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DisplayPort 4 Connect to DisplayPort monitor 2 6 38 ACX1MT DPHS SM ACX1MR DPHS SM CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connect to interconnect cable 2 Connect to interconnect cable 3 To CPU USB HID 3 Connect to USB HID devices 4 To CPU DisplayPort 4 Connect to DisplayPort monitor ...

Страница 59: ...ect to interconnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 To CPU DisplayPort 5 Connect to DisplayPort monitor 2 6 40 ACX1MT DPH 2S ACX1MR DPH 2S CPU Unit CON Unit Rear view Rear view 1 Service port 1 Service port 2 Connect to interconnect cable 1 2 Connect to interconnect cable 1 3 Connect to interconnect cable 2 3 Connect to interconnect cable 2 4 To CPU USB HID 4 Connect to USB...

Страница 60: ...1 3 Connect to interconnect cable 2 3 Connect to interconnect cable 2 4 To CPU USB HID 4 Connect to USB HID devices 5 To CPU DisplayPort 5 Connect to DisplayPort monitor 2 6 42 Upgrade Module ACX1MT HID ACX1MR HID CPU Unit rear view CON Unit rear view CPU unit CON unit 1 To CPU USB HID 1 Connect to USB HID devices 2 6 43 ACX1MT EU ACX1MR EU CPU Unit CON Unit Rear view Rear view 1 To CPU USB HID 1 ...

Страница 61: ... 1 Connect to serial DB9 1 Connect to serial DB9 2 Audio IN 2 Audio IN 3 Audio OUT 3 Audio OUT 2 6 45 ACX1MT ARP ACX1MR ARP CPU Unit CON Unit Rear view Rear view 1 Connect to serial DB9 1 Connect to serial DB9 2 Audio IN 2 Audio IN 3 Audio OUT 3 Audio OUT 4 To CPU PS 2 mouse 4 Connect to PS 2 module 5 To CPU PS 2 keyboard 5 Connect to PS 2 keyboard ...

Страница 62: ...ut RCA 1 S PDIF output RCA 2 AES EBU input Mini XLR 2 AES EBU output Mini XLR 3 S PDIF input TOSLINK 3 S PDIF output TOSLINK 2 6 47 Upgrade Module ACX1MT ARH ACX1MR ARH CPU Unit rear view CON Unit rear view CPU unit CON unit 1 Connect to serial DB9 1 Connect to serial DB9 2 Audio IN 2 Audio IN 3 Audio OUT 3 Audio OUT 4 To CPU USB HID 4 Connect to USB HID devices ...

Страница 63: ...A 1 S PDIF output RCA 2 AES EBU input Mini XLR 2 AES EBU output Mini XLR 3 S PDIF input TOSLINK 3 S PDIF output TOSLINK 4 To CPU USB HID 4 Connect to USB HID devices 2 6 49 ACX1MT ARE ACX1MR ARE CPU Unit CON Unit Rear view Rear view 1 Connect to serial DB9 1 Connect to serial DB9 2 Audio IN 2 Audio IN 3 Audio OUT 3 Audio OUT 4 To CPU USB 2 0 4 Connect to USB 2 0 devices ...

Страница 64: ... 3 S PDIF output TOSLINK 4 To CPU USB 2 0 4 Connect to USB 2 0 devices 2 6 51 Upgrade Module ACX1MT DAX ACX1MR DAX CPU Unit rear view CON Unit rear view CPU unit CON unit 1 S PDIF input RCA 1 S PDIF output RCA 2 AES EBU input Mini XLR 2 AES EBU output Mini XLR 3 S PDIF input TOSLINK 3 S PDIF output TOSLINK 4 S PDIF output RCA 4 S PDIF input RCA 5 AEX EBU output Mini XLR 5 AES EBU input Mini XLR 6 ...

Страница 65: ...U output Mini XLR 3 S PDIF input TOSLINK 3 S PDIF output TOSLINK 4 Connect to serial DB9 4 Connect to serial DB9 5 Audio IN 5 Audio IN 6 Audio OUT 6 Audio OUT 2 6 53 USB 2 0 Module ACX1MT U2 C ACX1MR U2 C CPU Unit rear view CON Unit rear view CPU unit CON unit 1 Service port 1 Service port 2 Connect to interconnect cable 2 Connect to interconnect cable 3 To CPU USB 2 0 3 Connect to USB 2 0 devices...

Страница 66: ...e Status The KVM Extender module has a multicolor LED on both sides to indicate overall status It also has two additional LEDs on the back side to indicate the connection status CPU module rear view CON module rear view Status LEDs on the basic module LED 1 and 2 Connection Status Position LED Status Description 1 Failure LED green Off Connection available On or Flashing Connection failure flashin...

Страница 67: ...has a multicolor LED on the front side of the CPU module to indicate connection status More information is available via on screen display OSD see the manual for the Media DVI Converter ACS411A R2 CPU module Front view of the CPU module LED 3 Connection Status VGA DVI I LED Description Dark Red No video signal monitor not detected Red Video signal not supported monitor not detected Green Video sig...

Страница 68: ...ear view CON module rear view Status upgrade module digital audio LED 1 Digital Audio Status LED color Description Red No signal Light Blue Static CPU Unit S PDIF signal RCA availabl Flashing CPU Unit Digital noise Violet Static CPU Unit AES EBU signal Mini XLR available Flashing CPU Unit Digital noise Blue Static CPU Unit S PDIF signal TOSLINK available Flashing CPU Unit Digital noise Green CON U...

Страница 69: ...atus Position LED Status Description 1 2 Device LED orange Off No USB HID device or not supported USB device connected Flashing fast USB HID device active On USB HID device ready or DKM Modular Extender in command mode 3 Status LED orange Off No power supply voltage CPU Unit DKM Modular Extender in command mode or no connection CON Unit Keyboard in command mode Flashing slowly CON Unit DKM Modular...

Страница 70: ...ded upgrade module status LEDs Position LED Status Description 1 Status LED green Off No USB 2 0 device connected Flashing slowly USB 2 0 device connected 2 Status LED green Off No connection to source computer CPU available Flashing slowly Connection to source computer CPU available No USB 2 0 device connected 3 Status LED green On Connection to source computer CPU available USB 2 0 device s conn...

Страница 71: ... Position LED Status Description 1 Failure LED green Off Connection available On or flashing Connection failure flashing for about 20 seconds following a connection failure 2 Status LED green Off No connection via interconnect cable On Connection available LED 3 USB 2 0 Status LED color Description Red Device ready Green Only connection available no USB 2 0 signal Green light blue flashing Connect...

Страница 72: ...pply units 2 country specific power cords Quick Start Guide 1 DVI video cable 6 ft 1 8 m DVI D male to male Figure 3 1 DVI video cable 1 USB cable 6 ft 1 8 m Type A to Type B Figure 3 2 USB cable The KVM Extender VGA DVI I replaces DVI D cable also includes VGA cable 6 ft 1 8 m VGA male to DVI I male Figure 3 3 VGA cable Infrared remote control The upgrade module Analog Audio Serial RS 232 also in...

Страница 73: ...7 TOSLINK cable The upgrade module USB HID also includes USB cable 6 ft 1 8 m USB Type A to Type B Figure 3 8 USB cable The upgrade module PS 2 also includes 2 PS 2 cables 6 ft 1 8 m 6 pole connector Figure 3 9 PS 2 cable The USB 2 0 embedded upgrade module also includes USB cable 6 ft 1 8 m USB Type A to Type B Figure 3 10 USB cable The USB 2 0 module also includes USB cable 6 ft 1 8 m USB Type A...

Страница 74: ...e basic module with VGA DVI I input is connected as mentioned above Default output video setting is scaled to 1024 x 768 For a complete and detailed description of the setup and configuration of the VGA option see the Media DVI Converter ACS411A R2 manual NOTE In the modular chassis CON modules may be fitted next to CPU modules The CON CPU naming convention is based on the module rather than on th...

Страница 75: ...t the PS 2 devices to the CON unit Connector to PS 2 devices Upgrade Module USB 2 0 Embedded 1 Connect the CPU to the CPU Unit USB 2 0 2 Connect the USB 2 0 devices to the CON Unit Connect to USB 2 0 devices Upgrade Module USB 2 0 1 Connect the CPU to the CPU Unit USB 2 0 2 Connect the USB 2 0 devices to the CON Unit Connect to USB 2 0 devices 3 3 Example Applications This section illustrates typi...

Страница 76: ...724 746 5500 blackbox com Page 76 Chapter 3 Installation 5 7 1 2 3 4 5 Figure 3 13 DKM Modular Extender Single Head with Digital Analog Audio 5 6 1 2 3 4 5 Figure 3 14 DKM Modular Extender Dual Head ...

Страница 77: ... Number Description 1 Source computer CPU 2 DKM Modular Extender CPU Unit 3 Interconnect cable 4 DKM Modular Extender CON Unit 5 Console keyboard monitor mouse 6 Second monitor option only with dual head devices 7 Audio sink optional only with devices with analog audio serial option or digital audio option ...

Страница 78: ... flash drive of the CPU module or CON module The current DDC information is replaced Retrieving DDC Information Copy the file DDC EDID bin on the flash drive of the CPU module to your computer To open the binary file you have to install a suitable software for example WinDDCwrite Download on your computer Reset to Factory DDC Information Delete the file called DDC EDID bin on the flash drive of th...

Страница 79: ... 7 2x Right Ctrl 8 2x Right Alt Set freely selectable Hot Key exemplary In order to set a freely selectable Hot Key e g 2x Space use the following keyboard sequence current Hot Key c 0 Space Enter Reset Hot Key To set a Hot Key back to default settings of the extender press the key combination Right Shift Del within 5 seconds after switching on the CON Unit or plugging in a keyboard 4 4 USB HID Gh...

Страница 80: ...ey h r Enter NOTE When using a USB combo device as a USB HID input device switching to a CPU Unit with activated USB HID Ghosting may cause limited functionality 4 5 Configuration File The KVM Extender contains a configuration file Config txt to set specific parameters and to read out device and video information You can find it on the flash drive of the KVM Extender The flash drive can be opened ...

Страница 81: ...ly with redundant CPU Units RELEASETIME n Release timer n 0 9 seconds for Mouse and Keyboard Connect without parameter 10 seconds General Settings Parameter Function DISPLAY2 Show video channel 2 per default after switching on the respective Dual Head unit 4 5 2 Parameters for CON Units You can write the following parameters into the configuration file of a CON Unit Table 4 6 Parameters for CON un...

Страница 82: ...Activate dark switching between local and remote console by keyboard or mouse event only with HDMI extenders and local control by an USB HID CON upgrade module PRIVATEMODE Activate switching of video and control between local and remote console by keyboard commands only with HDMI extenders and local control by an USB HID CON upgrade module USB 2 0 embedded Parameter Function ENAUSB11 Activate USB ...

Страница 83: ...olutions The DDC information of the console monitor was loaded once Reloading is possible by repeating the operation 5 2 Shared Operation of redundant CPU Units CPU Units with a redundant connector for interconnect cables offer the possibility for a competing control by two connected CON Units Taking over control is performed using a keyboard and or mouse The release timer function determines the ...

Страница 84: ...box com Page 84 Chapter 5 Operation Figure 5 1 Example View Config txt NOTE When using a USB combo device as a USB HID input device switching to a CPU Unit with activated USB HID Ghosting may cause limited functionality ...

Страница 85: ...nk screen troubleshooting Diagnosis Possible Reason Measure LED 3 off Power supply Check power supply units and the connection to the power network LED 1 on or LED 2 off Connection between the CON unit and the CPU unit Check interconnect cables and connections CPU unit LED 3 red or yellow No video signal detected by source computer CPU Check DVI D cable to CPU Download DDC information from console...

Страница 86: ... USB HID device Remove DVI and power cable and restart CON unit Connect power cable first USB device without function No USB HID device Connect USB HID device USB HID device is not supported Contact Black Box Technical Support at 724 746 5500 or info blackbox com if necessary 6 4 Serial Connection Table 6 4 Serial connection upgrade module troubleshooting Diagnosis Possible Reason Measure Serial d...

Страница 87: ...analog audio source on Activate analog output at audio source No audio connection to audio sink for example CPU Check connection to CPU Check connection of audio cable Check audio configuration 6 6 Digital Audio CPU module rear view CON module rear view Figure 6 3 Digital audio module Table 6 6 Digital audio upgrade module troubleshooting Diagnosis Possible Reason Measure CPU unit LED 1 red No aud...

Страница 88: ... CON unit LED 3 flashing slowly Connection between CON unit and CPU unit Check interconnect cable and connections Keyboard in command mode Press Esc to leave command mode 6 8 USB 2 0 Embedded CPU module rear view CON module rear view Figure 6 5 USB 2 0 Embedded Table 6 8 USB HID upgrade module troubleshooting Diagnosis Possible Reason Measure CPU CON Unit LED 3 off No connection to CPU Check conne...

Страница 89: ...ort if necessary Remove USB and power cable and restart CPU Connect power cable first CON unit LED 3 red Connection between CON unit and CPU unit Check interconnect cable and connectors CON unit LED 3 flashing green turquoise and USB 2 0 device without function No USB 2 0 device Connect USB 2 0 device USB 2 0 device is not supported Check installation at the CPU Also check to make sure the CPU has...

Страница 90: ... be able to provide more efficient and accurate assistance if you have a complete description including the nature and duration of the problem when the problem occurs the components involved in the problem any particular application that when used appears to create the problem or make it worse 7 2 Shipping and Packaging If you need to transport or ship your ServSwitch DKM Extender Package it caref...

Страница 91: ...l Link A DVI D interface for resolutions up to 2560 x 2048 that transmits signals up to 330 MPixel s 24 bit DVI Digital video standard introduced by the Digital Display Working Group http www ddwg org Single Link and Dual Link standard are distinguished The signals have TMDS level DVI I A combined signal digital and analog that allows running a VGA monitor at a DVI I port in contrast to DVI D see ...

Страница 92: ...itally transmits audio signals F05 plug connection Triple Head A system with three video connections USB HID USB HID devices Human Interface Device allow for data input There is no need for a special driver during installation New USB HID device found is reported Typical HID devices include keyboards mice graphics tablets and touchscreens Storage video and audio devices are not HID VGA Video Graph...

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Страница 96: ...ve 24 7 Tech support available in 60 seconds or less Copyright 2015 Black Box Corporation All rights reserved Black Box and the Double Diamond logo are registered trademarks of BB Technologies Inc Any third party trademarks appearing in this manual are acknowledged to be the property of their respective owners Black Box Tech Support FREE Live 24 7 Tech support the way it should be Great tech suppo...

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