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APPENDIX C: CALLING TECHNICAL SUPPORT 

 

31 

Appendix C: Calling Technical Support 

If you determine that your DVI-D –Fiber KVM Extender is malfunctioning, 

do not attempt to 

alter or repair it

. It contains no user-serviceable parts. Contact Technical Support at Black 

Box! 

Before you do, make a record of the history of the problem. We will be able to provide more 
efficient and accurate assistance if you have a complete description, including: 

 

The firmware-revision level printed on the bottom of the Extender (very important, 
especially for keyboard and mouse problems); The DVI-D FIBER - KVM extender’s 
firmware revision level: 

 

Version Number Format:

 

 

Board:  

 

xxLO/RE Myyy Pzzz Auuu Gvvvvvv

 

Transceiver:    

C/M/S xx Pyy Mzz

  

Keyboard/Mouse:  

P/U  xx Vyyy

  

 

 

The nature and duration of the problem. 

 

When the problem occurs. 

 

The components involved in the problem—that is, what type of computers, what type of 
keyboard, brand of mouse, make and model of monitor, type and make of cable, etc. 

 

Any particular application that, when used, appears to create the problem or make it 
worse. 

 

The results of any testing you’ve already done. 

To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this 
turns out to be the case for your difficulty, our Technical Support technicians will arrange for 
you to receive the new firmware and will tell you how to install it. 

Shipping and Packaging 

If you need to transport or ship your DVI-D Fiber - KVM Extender: 

 

Package it carefully. We recommend that you use the original container. 

 

If you are shipping it for repair, please include the Unit’s external power supplies. If you 
are returning it, please include everything you received with it. Before you ship the 
Extender back to your dealer for repair or return, contact him to get a Return 
Authorization (RA) number. 

 

 
 
 

Содержание ACS1009A-MM

Страница 1: ...ACS1009A xx ACS2209A xx ACS4001A xx ACS4201A xx DVI D Fiber KVM Extender SingleHead and DualHead Manual http www blackbox com...

Страница 2: ...different types are available Singlehead and Dualhead devices for PS2 keyboard mouse and Singlehead and Dualhead devices for USB keyboard mouse all types either for Singlemode or Multimode fibers This...

Страница 3: ...he manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of t...

Страница 4: ...DVI D FIBER KVM EXTENDER 4...

Страница 5: ...001 IEC 61000 4 4 2001 EN 61000 3 2 2001 EN 61000 3 3 2002 The device was tested in a typical configuration with PC This equipment has been found to comply with the limits for a Class A digital device...

Страница 6: ...it s ventilation existing holes To safeguard against personal injury and avoid possible damage to equipment or property please observe the following Only use power supplies originally supplied with th...

Страница 7: ...ty 13 2 6 How to Use This Guide 13 3 Installation 15 3 1 Package Contents 15 3 2 Interconnection Cable Requirements 16 3 3 System Setup 17 3 4 Diagnostic LEDs 24 4 Troubleshooting 25 Appendix A Exampl...

Страница 8: ...of this manual Install system 1 Connect Remote unit to KVM 2 Connect Local unit to CPU or switch 3 Connect Local and Remote units with matching interconnection cable Fiber 4 Power up the system Done Y...

Страница 9: ...deo and data information along the interconnecting cable Local units offer dual access allowing the connection of a second user console close to the computer 2 2 Glossary The following terms are used...

Страница 10: ...DVI D FIBER KVM EXTENDER 10 DVI D Fiber KVM Extender system example CPU with DVI D Graphic card DVI D Fiber KVM Extender system Local Console Remote Console Optional 2 Monitor Optional 2 Monitor...

Страница 11: ...supported but there is no guarantee for this The DVI D Cat X KVM Extender is NOT suitable for use with other USB devices like Scanner WEB Cams data sticks etc The device never supports more than two...

Страница 12: ...S1009A SM KVM Extender 1x DVI PS2 Keyboard PS2 Mouse Singlehead Singlemode Fibers ACS2209A SM KVM Extender 2x DVI PS2 Keyboard PS2 Mouse s Dualhead Singlemode Fibers ACS4001A SM KVM Extender 1x DVI US...

Страница 13: ...custom firmware Keyboards with built in hub are also supported but there are never more than two HDI devices supported USB Mouse Compatible with all standard 2 button 3 button and wheel mice Devices...

Страница 14: ...page Fehler Textmarke nicht definiert For information about connection and installation see Interconnection Cable Requirements page 16 DDC Information Normally it is not necessary to make any adjustm...

Страница 15: ...power cord User manual Quick Setup ACS1009A xx and ACS2209A xx additionally KVM CPU cable set 1 8m with one side PS 2 6 pin mini DIN male keyboard and mouse connector and DVI I video DVI I dual link m...

Страница 16: ...type AND on used fiber type Recommended cables ACSxxxxA MM Multimode type 50 125 allowed distance app 400m 1 300ft ACSxxxxA MM Multimode type 62 5 125 allowed distance app 200m 650ft ACSxxxxA SM Singl...

Страница 17: ...purple and the Mouse connector is green 4 Connect the interconnect cable to the INTERCONNECT socket s 5 Connect the 5V power supply to power the unit Only use the power supply originally supplied with...

Страница 18: ...o CPU DVI keyboard mouse local DVI Monitor port Connect to Local console monitor Local keyboard mouse port Solely Keyboard may be plugged in directly keyboard mouse through equipped adapter remote DVI...

Страница 19: ...nsole 2nd monitor 2nd remote DVI Monitor port Connect to Remote console 2nd monitor Connect to CPU 1st DVI Graphic card keyboard mouse local DVI Monitor port Connect to Local console monitor Local key...

Страница 20: ...Extender Type ACS2209A xx Local Remote Unit Connect to 5V Power supply INTERCONNECT carries 1st video and data signals connect to Local Remote unit with Fiber cable INTERCONNECT carries 2nd video con...

Страница 21: ...r Type ACS4001A xx Local Remote Unit Connect to CPU DVI graphic card local DVI Monitor port Connect to Local console monitor Connect to CPU USB remote DVI Monitor port connect to Remote console monito...

Страница 22: ...port Connect to Local console 1st monitor Connect to CPU USB Connect to CPU 2nd DVI Graphic card Connect to CPU 1st DVI Graphic card 2nd local DVI Monitor port Connect to Local console 2nd monitor 2n...

Страница 23: ...der Type ACS4201A xx Local Remote Unit Connect to 5V Power supply INTERCONNECT carries 1st video and data signals connect to Local Remote unit with Fiber cable INTERCONNECT carries 2nd video connect t...

Страница 24: ...earance Diagnostics Power LED Red LED Off On Device not ready Device ready Video Okay Green LED Off On No or invalid video signal detected Device ready Link Status Green LED blinking On No Fiber conne...

Страница 25: ...Check settings of the graphic card Try out connecting a monitor to the local output to see whether there is a signal or not PS2 Keyboard The PC boots fine with no error messages but the keyboard does...

Страница 26: ...sk Technical Support for a list of tested devices USB HID device Your USB HID device does not work Although our interface supports HID devices we can t ensure that every connected device is running In...

Страница 27: ...27 Appendix A Example Applications This section illustrates some specific applications using the DVI D Fiber Extenders DVI D Fiber KVM Extender with optional secondary screen DVI D Fiber KVM Extender...

Страница 28: ...DVI D FIBER KVM EXTENDER 28 4 CPU s local outputs managed through a KVM Switch and a single console Remote Consoles up to 140m away DVI D Fiber KVM Extender local Consoles through a KVM Switch...

Страница 29: ...for Singlehead devices consists of 19 Rackmount Kit for Dualhead devices ACS2209A RMK To mount a unit 1 Align the holes on the base plate with the vacant screw holes on the base of the DVI D Fiber KV...

Страница 30: ...DVI D FIBER KVM EXTENDER 30 The kit allows you to mount a different count of devices 1 4 devices...

Страница 31: ...rs The components involved in the problem that is what type of computers what type of keyboard brand of mouse make and model of monitor type and make of cable etc Any particular application that when...

Страница 32: ...box fr 33 820 07 09 11 33 820 05 07 09 Germany www black box de techsupp black box de 49 811 5541 110 49 811 5541 499 Ireland www blackbox co uk techhelp blackbox co uk 353 1 662 2466 353 1 662 2477 I...

Страница 33: ...750mA Remote Unit max 750mA Interface Depending on type of device Video source Monitor DVI D up to 1600x1200 60Hz Keyboard PS2 or USB depending on model Mouse PS2 or USB depending on model 2 3 button...

Страница 34: ...t DVI D Fiber 103 x 143 x 29mm 4 x5 6 x1 1 2 devices Weight 0 6kg 1 3lb each Shipping box Weight 1 6 kg 3 5lb Environmental Operating Temperature 41 to 113 F 5 to 45 C Storage Temperature 13 to 140 F...

Страница 35: ...ta 2 9 T M D S data 1 17 T M D S data 0 2 T M D S data 2 10 T M D S data 1 18 T M D S data 0 3 T M D S data 2 GND 11 T M D S data 1 GND 19 T M D S data 0 GND 4 n c 12 n c 20 n c 5 n c 13 n c 21 n c 6...

Страница 36: ...a 2 10 T M D S data 1 18 T M D S data 0 3 T M D S data 2 GND 11 T M D S data 1 GND 19 T M D S data 0 GND 4 PS2 KBD CLK 12 PS2 MOUSE CLK 20 PS2 MOUSE VCC IN 5V not required 5 PS2 KBD DATA 13 PS MOUSE D...

Страница 37: ...connector Local Unit Pin 1 KBD DATA 2 MOUSE DATA 3 KBD MOUSE GND 4 VCC 5V 5 KBD CLK 6 MOUSE CLK Keyboard Mouse connector output connector Remote Unit Pin Keyboard Pin Mouse 1 KBD DATA 1 MOUSE DATA 2 2...

Страница 38: ...board Mouse to Local Unit Pin Connector device Pin Keyboard Pin Mouse 1 KBD DATA 1 KBD DATA 2 2 MOUSE DATA 2 1 MOUSE DATA 3 KBD GND 3 KBD GND 3 MOUSE GND 4 VCC 5V 4 VCC 5V 4 VCC 5V 5 KBD CLK 5 KBD CLK...

Страница 39: ...NOTES...

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