Black Box AC249A, Быстрый старт, Страница: 16 / 20

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5. Troubleshooting
5.1 Calling Black Box
If your PS/2
→
USB Converter seems to be
malfunctioning,
do not attempt to alter or repair the unit
. It
contains no user-serviceable parts. Call Black Box
Technical Support at 724-746-5500; the problem might
be solvable over the phone.
Before you call, make a record of the history of the
problem. We will be able to provide more efficient and
accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used,
appears to create the problem or make it worse;
and
• the results of any tests you might have already
performed.