Model AC1031A-2 and AC1031-4
10
3.2 Calling Black Box
If you determine that your splitter is malfunctioning, do not attempt to
repair the unit. Contact Black Box Tech. Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a
complete description, including:
• The nature and duration of the problem;
• The components involved in the problem—that is, what type of
cable, makes and models of computers and monitors, etc.
• The results of any testing you’ve already done.
3.3 Shipping and Packaging
If you need to transport or ship your Splitter:
• Package it carefully. We recommend that you use the original
container.
• Before you ship the unit back to Black Box for repair or return,
contact us to get a Return Authorization (RA) number.
