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CHAPTER 6: Troubleshooting
This chapter lists some concerns that
commonly arise during operation
of the Dual System Video Converter,
as well as some possible causes
and remedies.
Nothing works or no computer
output.
1. Is the power supply connected
and plugged into the AC wall outlet?
Check the red POWER LED. If it’s
on, go to Step 2.
2. Is the wiring from your computer
to the Converter and from the
Converter to your video equipment
properly connected? If it is, go to
Step 3.
3. Is the computer sending out a
proper video signal? Check the
green LOCK LED. If it’s on, try
connecting your computer directly
to a monitor. If the monitor’s display
looks OK, call technical support or
your supplier for further assistance.
No video outputs.
1. Is the FREEZE IMAGE switch in
the FREEZE IMAGE position? If not,
go to Step 2.
2. Is your video equipment in the
proper mode to accept direct video
input? If it is, go to Step 3.
3. Is the computer sending out a
proper video signal? Check the
green LOCK LED. If it’s on, try
connecting your computer directly
to a monitor. If the monitor’s display
looks OK, call technical support or
your supplier for further assistance.
Some of the image is being lost off
the sides or top and bottom.
Is the UNDERSCAN switch in the
NORMAL position? If not, or if
moving it doesn’t help, then your TV
or monitor has an excessive amount
of overscan. If possible, try a
different TV or monitor. If this can’t
be done or still doesn’t help, call
technical support or your supplier
for further assistance.
6. Troubleshooting
