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CHAPTER 6: Troubleshooting
This chapter lists some concerns that
commonly arise during operation af
the Video Converter Pro for Mac, as
well as some possible causes and
remedies.
Nothing works or no computer
output.
1. Is the power supply connected
and plugged into the AC wall outlet?
Check the red POWER LED. If it’s
on, go to Step 2.
2. Is the wiring from your Mac to the
Converter and from the Converter
to your video equipment properly
connected? If it is, go to Step 3.
3. Is the computer sending out a
proper Macintosh video signal?
Check the green LOCK LED. If it’s
on, try replacing the Converter’s
connection to your computer with a
direct connection to a Mac monitor.
If the monitor’s display looks OK,
call us.
No video outputs.
1. Is the FREEZE IMAGE switch in
the FREEZE IMAGE position? If not,
go to Step 2.
2. Is your video equipment in the
proper mode to accept direct video
input? If it is, go to Step 3.
3. Is the computer sending out a
proper Macintosh video signal?
Check the green LOCK LED. If it’s
on, try replacing the Converter’s
connection to your computer with a
direct connection to a Mac monitor.
If the monitor’s display looks OK,
call us.
Some of the image is being lost off
the sides or top and bottom.
Is the UNDERSCAN switch in the
NORMAL position? If not, or if
moving it doesn’t help, then your
TV or monitor has an excessive
amount of overscan. If possible, try a
different TV or monitor. If this can’t
be done or still doesn’t help, call us.
6. Troubleshooting